Beginning of main content

Get an overview of this hotel
4-star London hotel in Canary Wharf

Popular property highlights

Free WiFi
Restaurant
Indoor pool
24-hour business center
Laundry facilities

Location

Located in Canary Wharf, this hotel is 2.7 mi (4.4 km) from O2 Arena and 3.1 mi (4.9 km) from Excel Exhibition Centre. Tower of London and Tower Bridge are also within 6 mi (10 km). Crossharbour Station is only a 4-minute walk and South Quay Station is 5 minutes.

Hotel Features

A restaurant, an indoor pool, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a sauna are onsite.

Room Amenities

All 388 rooms feature kitchenettes with refrigerators and stovetops, plus free WiFi and LED TVs with cable channels. Guests will also find memory foam beds, room service, and electric kettles.

Languages Spoken

  • English

Show all languages

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between GBP 5 and GBP 15 per person (approximately)
  • Self parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is 11:00 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Long-term renters welcome.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK).

Service animals are allowed

Service animals are exempt from fees/restrictions

Electrostatic spray is used for disinfection

Cashless transactions are available

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is available

Commonly-touched surfaces are cleaned with disinfectant

Reservation might be required for some facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Long-term renters welcome

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

Gloves are available to guests

Food service has been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Property follows regional sanitization guidelines We're Good To Go (UK)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 72 hours

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Children 18 years old and younger are not permitted at this property.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK).

Enhanced food service safety measures are in place.

Hotel Names

  • The Collective Canary Wharf Hotel
  • The Collective Canary Wharf London
  • The Collective Canary Wharf Hotel London

Hotel Amenities

Renovations + Closures

The following facilities or services will be unavailable from April 1 2021 to May 17 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Daily housekeeping
  • Fitness facilities
  • Sauna
  • Spa/Beauty services
  • Swimming pool

Property Features

In addition to an indoor pool, The Collective Canary Wharf provides a sauna and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site at this 4-star property. 4 meeting rooms are available. This London hotel also offers spa services, a library, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in August 2019.

The Collective Canary Wharf is a smoke-free property.

  • Library
  • Bar/lounge
  • Elevator
  • Indoor pool
  • 24-hour front desk
  • Restaurant
  • Express check-out
  • Tours/ticket assistance
  • Year Built - 2019
  • Coffee shop or café
  • Steam room
  • Free WiFi
  • Self parking (surcharge)
  • Sauna
  • Smoke-free property
  • Spa services on site
  • Number of meeting rooms - 4
  • Luggage storage
  • Breakfast available (surcharge)
  • 24-hour business center
  • Concierge services
  • Laundry facilities
  • Limited onsite parking
  • Total number of rooms - 388
  • Television in common areas
  • 24-hour fitness facilities
  • Number of floors - 20
  • Multilingual staff

Room Amenities

The Collective Canary Wharf offers 388 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature memory foam mattresses. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Room service (limited hours)
  • Television
  • Wheelchair accessible
  • Refrigerator
  • Daily housekeeping
  • Free toiletries
  • Hair dryer
  • Kitchenette
  • Iron/ironing board (on request)
  • Free bottled water
  • Cookware, dishware, and utensils
  • Shower only
  • Stovetop
  • In-room safe (laptop compatible)
  • Cable TV service
  • Free WiFi
  • Memory foam mattress
  • LED TV
  • Heating
  • Electric kettle
  • Towels provided
  • Bed sheets provided
  • Soap
  • Shampoo
  • Toilet paper
  • Local maps
  • Laptop-friendly workspace
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Parking

Self parking (surcharge) , Limited onsite parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:30 AM and on weekends between 7:00 AM and 11:30 AM.

Mthr - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Dumpling Shack - This café serves breakfast and light fare. Open daily.

Room service (during limited hours) is available.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Hotel Reviews

Sorry, we seem to have had an issue loading our review content. Try again?