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Sofitel London Heathrow

5.0 star property

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Photo gallery for Sofitel London Heathrow

Interior
Indoor pool
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Exterior
Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
Terminal 5, London Heathrow Airport, West Drayton, England, TW6 2GD
  • Stockley Park
    ‪9 min drive‬
  • Windsor Castle
    ‪12 min drive‬
  • LEGOLAND® Windsor
    ‪14 min drive‬
  • London (LHR-Heathrow)
    ‪12 min drive‬

Room options

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Classic Twin Room, 2 Twin Beds

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Luxury Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Prestige - with lounge access)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Club Suite, 1 Bedroom (Prestige - with lounge access)

  • 580 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Twin Beds

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Classic Room, 1 Queen Bed

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Room, 2 Double Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, 1 King Bed, Business Lounge Access (with lounge access)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Luxury Room, 1 King Bed, Business Lounge Access (with lounge access)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Property grounds

Hilton Garden Inn London Heathrow Terminal 2 and 3

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (4589)
The price is $330
per night
$396 total
includes taxes & fees
May 2 - May 3
Hilton Garden Inn London Heathrow Terminal 2 and 3

About this property

Sofitel London Heathrow

5-star hotel in Heathrow Villages
Along with 2 restaurants, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 21-inch LCD televisions come with premium digital channels. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Sofitel London Heathrow features a sauna and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center, 45 meeting rooms, and limo/town car service. Event facilities measuring 32292 square feet (3000 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Sofitel London Heathrow is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Vivre - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.
La Belle Epoque - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (GBP 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:30 AM for a fee: GBP 27 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • La Belle Epoque
  • Vivre

Things to do

  • 24-hour gym
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32,292 square feet of conference space
  • 45 meeting rooms
  • Business center

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 90.00
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Accor Hotels mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 35.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 27.00 per person
  • Covered self parking fee: GBP 40.00 per night
  • Early check-in fee: GBP 90.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heathrow Sofitel
London Heathrow Sofitel
London Sofitel
London Sofitel Heathrow
Sofitel Heathrow
Sofitel Heathrow London
Sofitel London
Sofitel London Heathrow
Sofitel London Hotel
Sofitel London Hotel Heathrow
Sofitel London Heathrow Hotel West Drayton
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow West
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow Hotel West Drayton

Sofitel London Heathrow Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2660 out of 4251 reviews
Rating 8 - Good. 878 out of 4251 reviews
Rating 6 - Okay. 400 out of 4251 reviews
Rating 4 - Poor. 154 out of 4251 reviews
Rating 2 - Terrible. 159 out of 4251 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So convenient being right at Terminal 5!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Anton

Stayed 1 night in Dec 2024

4/10 Poor

samantha

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are the same as they were 10 years ago , there’s still round pin plugs by the beds. A superficial lick of paint for the bathroom and that’s it , shame on Sofitel for not keeping the hotel at its best ! £40 for a bottle of wine but not even 4 star building !
Stayed 1 night in Jan 2025

10/10 Excellent

Diogo

Stayed 1 night in Jan 2025

6/10 Okay

Sarah

What was unique about the property were the long, empty, maze-like corridors with very inadequate signage. The room was ok but no better than any of the Premier Inns at Gatwick at a third of the price. The only people i saw were people like me wandering around lost. And everything looks tired. The hotel is out for your money: would i like to leave my card at the desk for charges like bar, restaurant, spa etc? No, i would not. The only reason I'm staying anywhere near the airport is cos i have an early morning flight. Rubbish VFM. Wish I'd stayed at the Thistle (less than half the price with very good reviews). I think its a hotel for foreigners who seem to like the American style anonimity and soullessness that this place has.
Stayed 1 night in Jan 2025

10/10 Excellent

Christine

Stayed 1 night in Jan 2025

8/10 Good

Lewis

Stayed 1 night in Jan 2025

10/10 Excellent

Roel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, great food, excellent central location for all the London attractions.
Stayed 1 night in Nov 2024

10/10 Excellent

Yasser, SHARQ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good hotel to use whenever you have a long connection
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Stayed 1 night in Dec 2024

10/10 Excellent

Marios

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was phenomenal
Stayed 1 night in Jan 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and clean and well appointed. It was extremely easy for accessing Terminal 5. We will definitely be staying there again! Thank you!
Stayed 1 night in Jan 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, the lights, the radio, and the TV were hard to work. And why leave only one flannel when there are two guests? Also sorry to see the gift shop no longer sells magazines or newspapers. Still, we keep making reservations here because of the very convenient location and the good restaurant.
Stayed 1 night in Jan 2025

10/10 Excellent

Yongjie

Stayed 1 night in Jan 2025

8/10 Good

Peter, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and well prepared room. Everything functioning correctly and housekeeping timely. Did notice plenty of power & USB connections at desk but nothing near bed, also shower door was so close to the floor it was not possible to have a bath/shower mat placed for exit. Checkout was easy but check-in was delayed / difficult due to many people checking in from a delayed / cancelled flight (United I think); eventually another agent took pity on us after quite a wait. Only used the bar for drinks / food which was acceptable but nothing special.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Free upgrade

Fabulous service from check in to room choosen as the guest of the day so give a free room upgrade which was wonderful so convenient if you travelling from terminal 5
Stayed 1 night in Jan 2025

8/10 Good

Carol, Harrison

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Very convenient for a flight out of Terminal 5. Hotel and room were clean. The dining room was understaffed on a busy Friday night. The bar doesn’t provide the option to eat - we wanted to have dessert and a glass of wine - in an effort to leave the busy dining room. The spa was underwhelming- minimal staff to be found and the sauna was not working.
Stayed 1 night in Jan 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a morning flight

Just a short walk from T5, the Underground Station and car park. Efficient check in. Porter to take cases to the room and a truly outstanding room with all mod cons. Bed & pillows were unbelievably comfortable and made for a good night’s sleep. Only downside was being unable to raise reception on the phone in the morning to get our bags collected from the room. Would definitely stay here again
Stayed 1 night in Jan 2025

10/10 Excellent

Arti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly esp Aartee who checked me in She was professional friendly efficient was very inpressed
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

Unable to heat the room

The room was so cold and reception would not pick the phone up so I had to go down 3 times to complain that the heater was not working and they did not have a heater ! Verry disappointing they were still trying to fix it at 1am ! In the end I gave up and went to bed
Stayed 1 night in Jan 2025

10/10 Excellent

kalyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Simon

Stayed 1 night in Dec 2024

10/10 Excellent

Bharat

Stayed 1 night in Jan 2025