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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby
Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Interior
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet friendly
  • Laundry
  • Parking available
  • Air conditioning
$97
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, London Music Hall
    ‪10 min walk‬
  • Place, Budweiser Gardens
    ‪15 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(51 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(61 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites London Downtown

Hotel in Downtown London
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Sandman Hotel & Suites London Downtown is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Reviews

Sandman Hotel & Suites London Downtown Reviews

7.4

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 423 out of 1359 reviews
Rating 8 - Good. 408 out of 1359 reviews
Rating 6 - Okay. 286 out of 1359 reviews
Rating 4 - Poor. 129 out of 1359 reviews
Rating 2 - Terrible. 113 out of 1359 reviews

Reviews

10/10 Excellent

Sarah

Liked: Staff & service, amenities, property conditions & facilities
The staff was pleasant. However i did find a hair in my soapdish in the washroom. The area around the property is infested with homeless ppl and addicts so for that i wouldn't recommend. All in all i had a gd stay
Stayed 1 night in Aug 2025

2/10 Terrible

melissa

Traveled with family and small children, Business traveler, Traveled with family
I wouldn’t stay here again. So many unsafe people I couldn’t go for a walk with my kids. I had to pay for underground just to make sure I had a safe walk from my car to the hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good! Everyone said it was going to be a dump, but it was completely fine.
Stayed 1 night in Aug 2025

10/10 Excellent

Luisa

Stayed 1 night in Aug 2025

10/10 Excellent

Tyler

Traveled with family
Hotel was all that we needed. Very friendly front desk staff when we checked in. Rooms clean but carpets could be cleaned
Stayed 1 night in Aug 2025

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room cool and clean.
Stayed 1 night in Aug 2025

4/10 Poor

Carson, Amherstburg

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Air was not working but they transferred rooms after some time. New room had food and snacks left in drawers from previous guest.
Left from previous guest
Left from previous guest.
Stayed 1 night in Aug 2025

2/10 Terrible

Vincent

Liked: Staff & service
Disliked: Amenities
Unsafe
Stayed 1 night in Aug 2025

8/10 Good

B

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It was good i like the room i like everything
Stayed 1 night in Aug 2025

10/10 Excellent

Tommi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Summie

Traveled with family
Disliked: Amenities, property conditions & facilities
The property itself was ok. The carpet in the room was a bit dirty. Beddings were clean but the bed was thorrible. Massive dip in the middle of both queen beds. There were many homeless people outside the property.
Stayed 1 night in Aug 2025

6/10 Okay

PUSHPAL

Traveled with family
Liked: Cleanliness
>>What we liked: (1) close to downtown; (2) Clean (3) the Room was spacious and beds/mattresses very good (4) Staff at the Reception courteous and friendly. >>What we did Not like: (a) Charged $16/night for parking car in hotel's outside parking lot which is not mentioned on their website; nor does the hotel provide any gurantee against theft and damage to the car. (b) Breakfast service was not up to the mark - far fewer sandwiches than patrons lined up on a busy as well as on a quiet day; (c) Coffee pot was empty on one of the days and no one was around to check it, had to go and report it to the staff at the check-in counter.
Stayed 2 nights in Aug 2025

6/10 Okay

Haley

Stayed 1 night in Aug 2025

6/10 Okay

Luke

Stayed 1 night in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Excellent value for the cost of a Queen room. Staff were attentive, helpful and parking underground secure with gated access. The room was clean, well stocked with towels, tea/coffee and a modest breakfast was complimentary.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ismail

Liked: Amenities, property conditions & facilities
Nice and clean place but breakfast can be better. Also parking is not included.
Stayed 1 night in Aug 2025

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice for the quick couple day stay which I wasn’t even in the room very much to begin with. The only issue, which I can see with many hotels in London, is the amount of homeless/drug addicts that linger and sit/walk aimlessly. It can be unsettling if you’re not used to it. From what I gather after talking to some local guards and officers is that they are bussed in from Toronto and dropped off in London. Crazy.
Stayed 2 nights in Jul 2025

6/10 Okay

Emily

Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities

Passable. But not great

The beds were very small for queen sized. More like double or full. The carpet was rather icky in that walking around without socks will blacken the bottoms of your feet. Breakfast was lacking in protein options. Very carb heavy with cereals and breads. Not super safe feeling at night out front. Had to take my dog out midnight and is extremely unfortunate to have to do that. Pretty much seems like you're next to a homeless shelter. Not the properties fault but when you ask the staff how the neighborhood is when you first arrive and their response is "it's good" I'm raising my eyebrows wondering what their definition of "good" is. It's a passable place to stay with cheap rates but there's a reason for that price tag. Great pub down the street though and there was a little street festival going on when we were there. But it was a ghost town for the most part.
Stayed 1 night in Aug 2025

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a decent hotel stayed there for an event at Western University. London Ontario is not very walkable however there were restaurants and shops in the nearby area. Room was small but had all the amenities. Breakfast was limited but an apple / orange is a good way to start your day. Parking is convenient but limited. Would stay again if I need to go to London Ontario.
Stayed 1 night in Jun 2025

6/10 Okay

Buddha

Stayed 1 night in Aug 2025

6/10 Okay

Hsiao chien

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Farheen

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in staff was friendly and courteous- five stars for the young lady at the front desk. The hotel and room was average - it met expectations. It was clean but just a little bit run down. Average, self-serve breakfast was appreciated. We had a comfortable
Stayed 1 night in Aug 2025

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The price was very fair. The area is not safe in my opinion and I am not judgemental at all. Walking to the corner to the hasty market at 10 at night didn’t feel good.
Stayed 1 night in Aug 2025