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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby
Interior
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes
Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet friendly
  • Laundry
  • Parking available
  • Air conditioning
$97
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Budweiser Gardens
    ‪15 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪14 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(51 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(61 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites London Downtown

Hotel in Downtown London
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Sandman Hotel & Suites London Downtown is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Reviews

Sandman Hotel & Suites London Downtown Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 413 out of 1365 reviews
Rating 8 - Good. 413 out of 1365 reviews
Rating 6 - Okay. 292 out of 1365 reviews
Rating 4 - Poor. 132 out of 1365 reviews
Rating 2 - Terrible. 115 out of 1365 reviews

Reviews

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was well located for all the reasons we were in London and there are plenty of food choices within east walking distances. It isn’t exactly in the nicest part of town, but as a base it was fine. The hotel itself is adequately appointed - it’s a little dated and in need of sprucing up in places, but aren’t we all? The complimentary breakfast was handy and we were reassured that air con is on its way to prevent it becoming the hotel sauna rather than breakfast room. Can’t compliment the staff enough - they were polite and courteous throughout.
Stayed 2 nights in Jul 2025

8/10 Good

Jai Jun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times during various renovations. While it does not look like much from the outside, the rooms are nice, clean, and modern. Since they also include a breakfast and often $100 or more less than the nearby Delta or Hilton they are our goto when we need a room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Not worth the price

Bed were bad. Couldn't control room temp despite having a thermostat on the wall. TV had basically nothing to watch Wifi kicks you off constantly in a single day requiring you to resign up over and over
Stayed 4 nights in Jul 2025

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and hard working. The included breakfast was good. The breakfast room was clean and well organized. There was no USB hole in the room so unless you brought a plug in with a USB hole you needed to charge your device in the office
Stayed 1 night in Jul 2025

10/10 Excellent

Artur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy and affordable place for a business trip.
Stayed 1 night in Jul 2025

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, property conditions & facilities
The one thing we did not like was having to reconnect to wifi every day. It was really annoying. Other than that, we had a good stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Joe

Its in a terrible neighbourhood, there are alot of people milling around outside that have addiction issues - it doesn't feel safe at all. They had a security guard there but you have to walk through it everytime you go in and out. A block further away is a totally different situation.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kemel

Stayed 1 night in Jun 2025

10/10 Excellent

Kemel

Good
Stayed 1 night in Jun 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel / Not so nice neighbourhood!

Nice room and good amenities. Front desk staff were all very friendly. Only problem we encountered were all the drug addicts hanging around outside when we returned to the hotel in the evening.
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, amenities
Hotel and service is fine. Carpet was a bit sticky and smelled of cigarettes. Too many homeless people outside. Definitely park your car underground.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Noriko

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Stayed 2 nights in Jul 2025

8/10 Good

kevin

Stayed 1 night in Jul 2025

4/10 Poor

Jordan

Liked: Staff & service
Disliked: Cleanliness
Homeless shelter right beside.
Stayed 1 night in Jul 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Dry comfortable and affordable. Very good free breakfast. Great staff.
Stayed 2 nights in Jul 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast option for stay. Staff was willing to accommodate extra late checkout for small additional cost
Stayed 2 nights in Jul 2025

8/10 Good

Michael Liam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great bargain downtown London

Great hotel. Very simple. In the heart of downtown London. Be prepared to see the totality of the cities diverse residents walked by the hotel.
Stayed 6 nights in Jun 2025

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel as always.
Stayed 1 night in Jul 2025

6/10 Okay

JENNIE

Traveled with partner
Liked: Cleanliness, staff & service
Three stars because our room's AC unit was extremely loud and so was the bathroom fan. Not to any fault of theirs but there's quite a significant amount of homeless people, questionable characters in the immediate vacinity and homeless shelter nxt door. When we mentioned the AC unit at check out, the staff offered us a discount to our room and comped us one night of free parking ($16 per day). We stayed for two nights. Just didn't want to complain about the room because when we checked in upon arrival it was almost midnight and we were really tired and had to be out early and back late again the next day. Overall, clean hotel. Locked gated area for the underground parking made us feel alot better getting in anf out of our car late at night.
Stayed 2 nights in Jul 2025