6/10 Okay
Paula
Traveled with family
Aug 29, 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I dont think I wanna back there.
When we arrived, we were happy because we were going to a concert. Upon entering, I noticed the receptionist was nervous (she was a slim blonde with hair in a braid). When I approached to check in, the employee tried to be friendly, but I could hear her voice as she were talking, as if she were angry.I thought,ok, maybe she was stressed and tired.I had to write down who would be in the room with me. She spoke quickly, and I wasn't sure if I should write only the names of the people in the room with me or me either, so I asked. In a high angry tone, she said that I'd already written my name on the piece of paper, so why write it again? She was nervous. As I said, I asked just to be sure. I was honestly afraid to ask her anything. I wanted to leave as quickly as possible and go to my room. I felt sad then. I wanted to call the manager and ask for a refund for my booking and go somewhere else. But I'm not the type of person who wants to cause problems. The other staff were really very nice. The room wasn't modernly furnished. Overall, the room looked clean. But my partner slept on the sofa bed and said his bedding was very dusty. The carpet and the edge of the bed were stained.I thought the standard will be better for the price of almost £200 per night.One of the pluses was breakfast downstairs(FREE)so we didn't have to go out to find a place to eat.As I mentioned, the worst part was the reception. She shouldn't have treated guests this way.The rest wasn't that bad.
Paula
Stayed 1 night in Aug 2025