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Dorsett Shepherds Bush

4.0 star property

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Photo gallery for Dorsett Shepherds Bush

Bar (on property)
Gym
Lobby
Reception
Front of property - evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Gym
  • Bar
  • 24/7 front desk
  • Housekeeping
$162
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
58 Shepherds Bush Green, London, England, W12 8QE
  • Westfield London Shopping Centre
    ‪7 min walk‬
  • Kensington High Street
    ‪18 min walk‬
  • Hyde Park
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(21 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Dorsett Room

Dorsett Room | Premium bedding, minibar, in-room safe, desk

Dorsett Room

8.4 out of 10
Very good
(109 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite | Premium bedding, minibar, in-room safe, desk

Studio Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dorsett Twin Room

Premium bedding, minibar, in-room safe, desk

Dorsett Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 3

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

View all photos for Dorsett Room

Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • Sleeps 2

Studio Suite

  • Sleeps 3

Deluxe King Room

  • Sleeps 2

Deluxe Twin Room

  • Sleeps 2

View all photos for Dorsett Twin Room

Bathroom | Shower, free toiletries, hair dryer, towels

Dorsett Twin Room

  • Sleeps 2

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About this property

Dorsett Shepherds Bush

4-star hotel in Hammersmith and Fulham
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Dorsett Shepherds Bush offers 317 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance.

Dorsett Shepherds Bush is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Restaurant Spice Gallery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Jin Bar - This bar serves breakfast and light fare. Open daily.
Cafe - This coffee shop serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe
  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 70 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 70.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Reviews

Dorsett Shepherds Bush Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 925 out of 2106 reviews
Rating 8 - Good. 543 out of 2106 reviews
Rating 6 - Okay. 330 out of 2106 reviews
Rating 4 - Poor. 178 out of 2106 reviews
Rating 2 - Terrible. 130 out of 2106 reviews

Reviews

10/10 Excellent

Sarbjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel did not expect what we got when we went in, lovely place
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Dorsett

Fabulous location. Room very clean, quite small although I did expect this in London. Breakfast had plenty of options including vegan options so thumbs up there. Tea & coffee, iron hairdryer facilities in room. Air con worked which was great as it was 29c when we arrived. Only a couple of points.... my child had autism so I needed access to the stairs as she wont use the lift to reach the first floor which my room key didnt work on the access pad. I then had to contact reception on numerous occasions to assist us to gain access to the staircase behind the hal doors which was a bit of a faff. Also my special request prior to coming was to have 2 separate single beds in our room and unfortunately the beds were already together made up with only 1 duvet cover. Overall, decent experience mixed with a couple of niggles. Aaron on recepion was a good help.
Stayed 1 night in Jun 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Connie

Liked: Cleanliness, amenities, property conditions & facilities
Great place awesome staff
Stayed 5 nights in Mar 2025

6/10 Okay

Noor Rita

Traveled with family
Liked: Staff & service
Was my 2nd stay. Check out on 27th April and checked in again on 1st May for 6 nights. We were very disappointed as what have been promised to be a better stay this time (can be viewed on my previous review) was not fulfilled. Not only we did not get our connecting rooms, we were given rooms which the Aircon not working! When we complained, they gave a cooler for the rooms instead. But it did not help much. Only after much complaining we were given another room which is cooler. We booked 2 rooms in total. But 1 room managed to be changed. Besides this issue, the restaurant breakfast & staff were good. Should compliment one of the staff in the restaurant named Reece, who is efficient and helpful throughout our stay. The Concierge should be complimented too.
Stayed 6 nights in May 2025

6/10 Okay

Guilherme

Disliked: Cleanliness, property conditions & facilities, room comfort
The team on arrival was very good, even I asked for a late check out which is extremely early and it was alowed just for two hours more. The Instalation of the hotel it not in very good conditions and the bathroom is REALLY small. The room was very hot. But the worse was on the last hours of my late check out it was knocked out my roo and said that it was not avaible. I packaged my goodis and leave ant told on front desk about the issue with was solved friendly but its something that should not happen
Stayed 4 nights in Jun 2025

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Gary

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Been staying here for many years and it’s really gone down hill. The service is very friendly and staff are nice but rooms and some parts of the hotel really need refreshing. It’s definitely loosing its charm.. beds and pillows are cheap and uncomfortable. We had to change rooms 3 times due to air conditioning and some mold problems.
Stayed 1 night in Jun 2025

2/10 Terrible

Jayde

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Jayde

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked an executive room and can honestly say I have stayed in 3 star airport hotels that have been better than this. The room was NOTHING like shown here in the pictures. There wasn’t even a window. The carpet were dirty and there was mold in the corner of the room and I meant a LOT of mold. I didn’t want to walk in there without shoes on. I actually booked an executive room for two nights and a standard room for one night for my parents and I didn’t even want to see what that standard room looked like. The lobby area is lovely and the staff is as helpful as they can be but they couldn’t move us even after complaining. They moved us for the 2nd night and the ‘upgraded’ room they put us in didn’t even look like the pictures shown here. It was honestly the worst hotel experience I have ever had. I’m not one to write reviews but after spending almost $1,000 on rooms I had to say something so that others don’t do the same. To top everything off the TV didn’t work in any of the rooms either and that’s not good when you have a jet lagged 2 year old waking up at 3am! Just don’t stay here.
Stayed 2 nights in Jun 2025

8/10 Good

CHRISTIAN

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Missing items in my room such as slipper, iron table, bottle of water (nothing in the fridge). I use to come every 2-3 months. Breakfast was a mess on the second day, most of the plate were empty at 8.30am - tooks almost 20mn to refile. Last day, I've asked for a late checkout, was told it was not possible because the hotel was full, but when I checked out, the front desk received severals calls for late check out allowing until 3.00pm by paying extra pounds per hours after 12. Bad experience this time.
Stayed 2 nights in Jun 2025

4/10 Poor

Andrew

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I have stayed at this hotel maybe 40-50 times over the last 6-7 years and is just not as good as it once was. Very poor check-in. I booked a standard room and was informed they no longer had any left and i was allocated an accessible room. Clearly overbooking, I requested that if they couldn't give me what i had booked then they should at least offer me an upgrade. After 10 mins of waiting around the head receptionist informed me that if i wanted an upgrade I would have to pay for it. - I didn't, i wanted what i had booked ! After another 10 mins of going backwards and forwards, they miraculously found me a standard room. The room - No shower gel left in the dispenser, television didn't work. Breakfast - £22.50 and massively overpriced for what's on offer. Check out - Although I had pre paid through Hotels.com, i was asked to leave a £25 deposit for extras charged to the room. After checking out being told all was OK, my card was charged another £140. I went back to the hotel to query this to be informed that there had been an error and would be refunded. 7 days later this is still being shown on my statement and attempts to speak with reception staff is challenging at best. To summarise , this is just becoming another standard, dated, London hotel who rely on tourists just passing through.
Stayed 1 night in Jun 2025

10/10 Excellent

Prasanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay Check in was lovely The blonde member of staff was so welcoming and sweet. We were celebrating a birthday and the staff went above and beyond. So grateful for our stay here.
Stayed 1 night in Jun 2025

6/10 Okay

Portia

Disliked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Christine

Traveled with partner
Disliked: Cleanliness
The room was a nice size but the bathroom was a bit strange with a frosted window between the bathroom and the bedroom so you could see the outline of the person when they were showering. One of our hand towels had a dirty mark on it as well. We opted to not have our room serviced as we were only staying two nights but because the staff member we spoke to didn't give us a voucher we didn't get the £5 food & beverage which was advertised for opting out. We also didn't get the Expedia VIP food & beverage discount applied to our account and I had to contact the hotel numerous times after our stay before this was rectified. A disappointing stay and poor customer service afterwards.
Stayed 2 nights in May 2025

6/10 Okay

Rachael

Stayed 1 night in Jun 2025

2/10 Terrible

Martin

Traveled with family
Disliked: Staff & service, room comfort
Well where do I start. Ac was useless and noisy Was told television was not working throughout the hotel, we was told they were working on it but still not working after two days We had to change room because the executive is more like a 2 star Drinks tipped over us and baby trolly and on top of that they still served one of us an half empty glass We had a meal in the restaurant and two of us ordered fillet steak, could not believe we each had Three little pieces each, we complained and was told that’s how they do their steaks so after complaining more to the manageress she took things on board and she had to shout at the chef to do the steaks properly. After a while she came back to us and told us she could not do the steaks as they didn’t have any so basically they had cut a steak in half cut it into little pieces and tried to Rob us. In all fairness the lady in charge gave us some discount and we insisted on giving her a personal tip. Then the next day we went down for breakfast 10.15 and was immediately warned breakfast shuts at 10.30 so we got some food and next thing we knew the staff were rushing around removing all the food and drinks. This is without doubt the worst hotel we have ever stayed in but I must say the bar staff were really nice
Stayed 1 night in Jun 2025

10/10 Excellent

Lina

Stayed 3 nights in Jun 2025

2/10 Terrible

Lisa, Lawrenceville

See above.
Stayed 2 nights in May 2025

10/10 Excellent

Basit

Stayed 1 night in May 2025

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Likely underpriced
Stayed 2 nights in Jun 2025

4/10 Poor

bhavuk

Stayed 1 night in Jun 2025

6/10 Okay

Nick

Liked: Staff & service
Stayed 2 nights in May 2025