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Aloft London Excel

4.0 star property

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Photo gallery for Aloft London Excel

Exterior
Creator video
View from property
Indoor pool
Cocktail bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
$121
includes taxes & fees
Dec 15 - Dec 16

Explore the area

View in a map
1 Eastern Gateway, Royal Victoria Dock, London, England, E16 1FR
  • Place, ExCeL Exhibition Centre
    ‪2 min walk‬
  • Place, Thames Barrier Park
    ‪10 min walk‬
  • Place, Royal Victoria Bridge
    ‪12 min walk‬
  • Airport, London (LCY-London City)
    ‪14 min walk‬

Room options

View all photos for aloft, Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

aloft, Room, 1 King Bed

9.0 out of 10
Wonderful
(86 reviews)
  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Twin Beds

In-room safe, individually furnished, desk, laptop workspace

aloft, Room, 2 Twin Beds

9.0 out of 10
Wonderful
(17 reviews)
  • 333 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban, Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Urban, Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | Flat-screen TV

Executive Suite, 1 Bedroom

9.0 out of 10
Wonderful
(6 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | In-room safe, individually furnished, desk, laptop workspace

Family Room, 2 Double Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Aloft London Excel

4-star London hotel, connected to the convention center in Docklands
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking. Housekeeping is available on request.
Aloft London Excel offers 252 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
In addition to an indoor pool, Aloft London Excel provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

A business center is on site at this 4-star property. This business-friendly hotel also offers a terrace, multilingual staff, and a garden. Onsite parking is available (surcharge).

Aloft London Excel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Docksider Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
WXYZ - This cocktail bar serves light fare only. Happy hour is offered. Open daily.
Onsite venue #3 - This lobby lounge serves light fare only. Open 24 hours. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 17.50 for adults and GBP 8.75 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Docksider Restaurant
  • WXYZ

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space

Outdoors

  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (43 inch wide door)
  • Grab bar near toilet (26 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Camp Aloft mattresses can be provided for children 12 years and under. Extra beds are not available in the hotel.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.50 for adults and GBP 8.75 for children
  • Self parking fee: GBP 20 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Aloft ExCeL
Aloft ExCeL Hotel
Aloft ExCeL Hotel London
Aloft ExCeL London
Aloft London
Aloft London ExCeL
ExCeL Aloft London
ExCeL London Aloft
London Aloft
London ExCeL Aloft
Aloft London Excel England
Aloft London Excel Hotel London
Aloft London Excel Hotel
Aloft London Excel England

Aloft London Excel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1012 reviews
Rating 8 - Good. 249 out of 1012 reviews
Rating 6 - Okay. 80 out of 1012 reviews
Rating 4 - Poor. 29 out of 1012 reviews
Rating 2 - Terrible. 42 out of 1012 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Hotel

Overall a good stay, spoiled by the idiot smoking in his room which resulted in being evacuated and having to stand outside for an hour early hours Sunday morning, not the hotels fault but would of expected an apology of sorts the next morning but wasnt even mentioned
Stayed 1 night in Aug 2025

4/10 Poor

Edward

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent two nights and it was an amazing experience, starting from the reception to the restaurant, breakfast was excellent and the staff were amazing and friendly and ready and willing to help especially Parbati, Miha, Sshiva and Chirather, these four were exceptionally helpful, friendly and helped us had the best dining experience, I would definitely recommend and I’m looking forward to visiting again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Tina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff, were nice and professional but the rooms were depressing with no color and I had to change room. Previous room was musky, when I complained a staff came to dpray the room with my husband and myself in the room. So strange and offensive. I finally was given a decent room. Brakefast was boring and same thin repeated daily. I stopped going on my 3rd day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night London break

All staff were friendly & welcoming. Room was perfect for us & the bed was very comfortable
Stayed 2 nights in Aug 2025

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Mark

Traveled with family
Liked: Amenities
pool
Stayed 4 nights in Aug 2025

10/10 Excellent

Namnti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Claudio

Stayed 1 night in Aug 2025

10/10 Excellent

Omran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Salma

Traveled with family and small children, Traveled with group
Disliked: Staff & service
Very poor customer service, no towels available, NO INTERNET OR MOBILE SERVICE! TV DID NOT WORK, AC DID NOT WORK
Stayed 2 nights in Aug 2025

10/10 Excellent

G-boutique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

suchitra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Charmaine

Stayed 1 night in Aug 2025

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, but fire alarm went off at 2am and we spent an hour in the car park! Also shower didn’t drain. However swimming pool was a hit with the kids.
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2025

10/10 Excellent

Kehinde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in east london
Stayed 1 night in Jul 2025

2/10 Terrible

Lee

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No network signal in the entire hotel

No phone signal at all at the hotel, not even in the public lobbys. Only public wifi which is not protected and unable to use for business work.
Stayed 3 nights in Jul 2025

6/10 Okay

John

Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2025

6/10 Okay

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spotless but there were a few things that weren’t great. We had no hot water from the shower on one of the days during our 2 night stay, and the restaurant food was over priced and bland. The pool facilities were terrible, pool was small and no staff were monitoring. Signage stated no diving and games but there were 2 men that dived straight in the poll and then proceeded to play catch with a ball! The steam room and sauna was not working. Overall, I would say overpriced and not worth what we paid. I’ve stayed in better, and payed less.
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort

Great people, great location, great accommodations

Had a good stay at Aloft. Great people at the front desk. We were use to a little better ac. Very close to the trains for easy access around London.
Stayed 8 nights in Jul 2025