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Grand Hotel

3.0 star property

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Photo gallery for Grand Hotel

Property entrance
Bar (on property)
Combined shower/tub, free toiletries, hair dryer, towels
Free breakfast
Triple Room | 1 bedroom, desk, iron/ironing board, WiFi

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View in a map
149 Commercial St, Shetland, Lerwick, Scotland, ZE1 0EX
  • Lerwick Town Hall
    ‪3 min walk‬
  • Shetland Museum
    ‪6 min walk‬
  • Up-Helly-Aa Exhibition
    ‪7 min walk‬
  • Lerwick (LSI-Sumburgh)
    ‪43 min drive‬

Room options

View all photos for Double Room

Double Room | 1 bedroom, desk, iron/ironing board, WiFi

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | 1 bedroom, desk, iron/ironing board, WiFi

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Room

Twin Room | 1 bedroom, desk, iron/ironing board, WiFi

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, desk, iron/ironing board, WiFi

Single Room

  • Sleeps 1
  • 1 Twin Bed

Double Room (Four Poster)

  • Sleeps 2
  • 1 Double Bed

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About this property

Grand Hotel

3-star Lerwick hotel with restaurant
This smoke-free hotel features a restaurant, a nightclub, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include free breakfast and multilingual staff assistance.
Grand Hotel offers 22 accommodations with complimentary bottled water and coffee/tea makers. Televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Lerwick hotel provides complimentary wired Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Wireless Internet access is complimentary.

This business-friendly hotel also offers a nightclub, multilingual staff, and room service (during limited hours). Complimentary self parking is available on site.

Grand Hotel is a smoke-free property.

A complimentary breakfast is offered.
Grand Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Things to do

  • Nightclub

Family friendly

  • Separate bedroom

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Grand Hotel Lerwick
Grand Lerwick
Grand Hotel Hotel
Grand Hotel Lerwick
Grand Hotel Hotel Lerwick

Grand Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 3 out of 24 reviews
Rating 8 - Good. 7 out of 24 reviews
Rating 6 - Okay. 5 out of 24 reviews
Rating 4 - Poor. 8 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Neil

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Grant

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Shabby and worn down. Not worth it.

Very shabby hotel. Were told we couldn’t open the window due to hatching birds (!) and there was no A/C. Had paid for a triple room, but one of the beds was a roll-away stuffed into a twin room, with very little room left to move around. The roll-away bed collapsed every time someone sat on it, but they had to send staff twice to check because they didn’t believe us. Were finally offered a single room free of charge. Beds were uncomfortable, and the hotel was quite run down. Sad, because it is 300 years old and has a ton of potential. If only they would renovate it!
Stayed 1 night in Jul 2019

8/10 Good

Pia

Business traveler
Liked: Cleanliness, staff & service

Hospitable

The first impression is that the hotel would need an upgrade, but I could see the charm of it as well. The personnel is friendly and has the correct hospitality approach. I have stayed in quite a few hotels on the island and Grand Hotel scores best in this.
Stayed 15 nights in Jul 2019

8/10 Good

Jhcesi, Florida

Liked: Cleanliness, staff & service, amenities
I had no warning there was no elevator. It may have been in the description but I missed it. I definitely would have opted for a place I would not have to haul my luggage up and down three stories.
Stayed 1 night in Jul 2019

10/10 Excellent

Tomasz Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a great place to stay in Shetland

The Grand Hotel is part of the old town, Lerwick. Great place to visit Shetland Islands. Service is absolutely fine - breakfast, cleaning, strong wifi, tv... I have been there approx 1 week and I do not have any problems. I agree that the Grand Hotel is maybe little too old but ... the price is reasonable and - in addition - hotel employees are friendly. Quiet and pleasant.
Lerwick
South Mainland
South Mainland
Scalloway
Stayed 8 nights in Jul 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in an excellent location, staff are friendly and cooked breakfast was good. However the condition of the building is very poor. Our room (up 71 stairs, no lift) had a barely-functioning shower, peeling and stained wallpaper, and water damage and peeling plaster around the window. Flaking plaster from the ceiling fell onto the bed (and the sleeper!) during the night. No manager was on site to handle complaints.
Stayed 3 nights in Jun 2019

4/10 Poor

Nigel

Disliked: Staff & service, property conditions & facilities

New owners needed who invest in customer service

The Grand is very tired. It is potentially a lovely old building in a precious location but there has been no investment in it for decades, apparently. Paint is peeling off the walls and ceilings. The reception is unstaffed and tatty. The staff are demotivated and have no wish to upsell anything ("Can I have a dessert?" "Sorry, I think the chef needs to be away by 9pm.") The bar is closed on Sundays and Mondays. The plumbing is gravity fed and so the shower is a trickle on the top floor. On Sundays, many restaurants are closed in Lerwick, as is the restaurant in the Grand. The Queens hotel is the option offered for residents at the Grand. We were one of just two tables occupied in the Queens' restaurant on Sunday, served by unenthusiastic staff. There were many empty tables. At the bar in the Queens, we saw several customers turned away and advised to try the Chinese take away, as "we are full; we have to keep tables for residents from both the Grand and the Queens". The restaurant was almost deserted. Those potential customers were unnecessarily lost to the business and left with a bad impression of Lerwick. The Queens is up for sale (£0.5m). New owners could transform the Queens Hotel and the Grand to exploit the superb locations and the latent demand from tourists to create great businesses for Lerwick and more jobs for local people. But the leadership, investment and customer service flair is just not there at present.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Won't be returning.

Breakfast great food, evening meal not so (very dry over cooked chicken in the burger). Breakfast service slow despite being quiet. Asked for tea and toast twice and still didn't get my toast. In a rush so didn't ask again. Dated and peeling decor in hotel. No lift in hotel so don't stay here if you struggle with stairs. My room had very little natural light.
Stayed 2 nights in Jun 2019

6/10 Okay

Tara

Liked: Staff & service

Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very friendly staff, and a good central location. But... The hotel has seen better days. The fabric is in poor shape (damp patches on walls and ceiling of public areas. No elevator. No car park (use public one.) Rooms are cramped. Staff do the best they can, but the air of neglect is palpable. Hotel is on the market.
Stayed 3 nights in May 2019

6/10 Okay

Bill, Kitchener, Ontario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dinner was not available during the advertised hours. We were told by the front desk receptionist that dinner was available until 9:30 p.m. This was also the time printed on a card given to us. At 9 p.m., we were told that the restaurant stopped serving at 9 p.m. and that the cook wouldn't accommodate us. No options were provided other than to try somewhere else.
Stayed 2 nights in Jul 2018

4/10 Poor

lowrie, scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tired and dated

Room/bathroom cleanliness not good enough, tatty and in need of updating, breakfast plentiful but cold and unexciting.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Grand Hotel. Lerwick. Former Glory.

In its day this must have been a magnificent building. It is now sadly a shadow of its former life. Met with an overwhelming smell of cooking fat running through the lobby and reception which is more like a mini bar located on the first floor. The hotel in general is in need of a major refufurb. The decor is in need of a major face lift. Wall paper misssing as you enter the lobby off the street. A TV in the room was mounted on a wall bracket and almost impossible to see as it was a 17inch flat screen which is more suited to a caravan than a hotel room. The room was clean and beds made daily. But if a concern is when you enter the bathroom and turn on the light it takes almost 15-20 seconds to come on. Breakfast was on the other hand excellent. I recommend the locally caught fresh smoked fish and free range eggs. Homemade bread was wonderful.
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Nice service - hotel worned out.

The employees are very service minded but the hotel is worned out and needs to be renovated. The beds are not very comfortable.
Stayed 7 nights in Aug 2019

6/10 Okay

Klarna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

läge

fantastiskt läge på Commercal Street men det märks på många sätt att det är ett 300-årigt hus som inte får renoveras...
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

10/10 Excellent

Ragnvald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Authentic experience

Very pleasant indeed. An authentic historical stay. Very friendly and forthcoming receptionist. Spacious room, comfortable beds, great view, quiet. Excellent English breakfast. What more could you ask for?
Stayed 3 nights in Jun 2019

8/10 Good

Björn

Liked: Cleanliness
Stayed 4 nights in Jun 2019

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente ubicación

Buena atención. Hotel antiguo bien mantenido. Excelente ubicación
Stayed 1 night in Aug 2018