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The Constance by the Lenox Collection

3.5 star property

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Photo gallery for The Constance by the Lenox Collection

Front of property
Interior
Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn) | Free WiFi, bed sheets
Front of property
TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Pet friendly
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

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11 Old Stockbridge Road, P.O.Box 1717, Lenox, MA, 01240-1717
  • Place, Lenox Library
    ‪2 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪8 min walk‬
  • Place, Tanglewood Music Center
    ‪2 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪44 min drive‬

Room options

View all photos for Deluxe Room, 1 King bed (Constance Inn)

Deluxe Room, 1 King bed (Constance Inn) | Free WiFi, bed sheets

Deluxe Room, 1 King bed (Constance Inn)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Constance Inn)

Shower, designer toiletries, hair dryer, towels

Room, 1 Queen Bed (Constance Inn)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room,1 King Bed (Constance Inn)

Free WiFi, bed sheets

Standard Room,1 King Bed (Constance Inn)

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 Queen Bed(Constance Inn)

Shower, designer toiletries, hair dryer, towels

Standard Room,1 Queen Bed(Constance Inn)

7.6 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Constance Inn)

Deluxe Room, 1 Queen Bed (Constance Inn) | Free WiFi, bed sheets

Deluxe Room, 1 Queen Bed (Constance Inn)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds (Constance Inn)

Suite, 2 Queen Beds (Constance Inn) | Free WiFi, bed sheets

Suite, 2 Queen Beds (Constance Inn)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Constance Cozy Queen)

Room, 1 Queen Bed (Constance Cozy Queen) | Free WiFi, bed sheets

Room, 1 Queen Bed (Constance Cozy Queen)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Constance by the Lenox Collection

3.5-star Lenox hotel close to Tanglewood Music Center
This smoke-free hotel features a fitness center, coffee/tea in a common area, and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include a library, express check-out, and wedding services.
The Constance by the Lenox Collection offers 66 air-conditioned accommodations with complimentary bottled water and designer toiletries. Televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lenox hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Constance by the Lenox Collection features a fitness center, a library, and coffee/tea in a common area. Wireless Internet access is complimentary. This Lenox hotel also offers concierge services, express check-out, and complimentary use of a nearby fitness facility. Onsite uncovered self parking is complimentary.

The Constance by the Lenox Collection is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Fitness classes
  • Gym
  • Library
  • Pilates classes
  • Yoga classes

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Accessibility

  • No elevator
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0005001520
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Rookwood Inn
Rookwood Inn Lenox
Rookwood Lenox
Rookwood Inn
The Constance
The Lenox Collection

Reviews

The Constance by the Lenox Collection Reviews

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 292 out of 563 reviews
Rating 8 - Good. 148 out of 563 reviews
Rating 6 - Okay. 77 out of 563 reviews
Rating 4 - Poor. 32 out of 563 reviews
Rating 2 - Terrible. 14 out of 563 reviews

Reviews

4/10 Poor

Misha

Liked: Staff & service
Disliked: Cleanliness
Many small complaints, but the main problem that caused me to give a bad review is safety. The guest room doors only have one lock, which is on the handle and accessible from the outside. Anyone with a key (which could be anyone because the keys were easily accessible at the front desk) could enter the room. There was not an additional deadbolt or latch on the door. There also wasn’t a peephole in the door. This is unacceptable and made me feel very unsafe. I’ve never seen a hotel room door with just the lock on the door handle.
Stayed 1 night in Aug 2025

8/10 Good

Helene

Liked: Cleanliness, staff & service, amenities
Outside needs attention Dead leaves in yard and lot Asphalt path leading to parking .. very uneven raised /bulging areas …a challenge to navigate… could cause someone to fall.
Stayed 1 night in Aug 2025

8/10 Good

Amy

Stayed 2 nights in Aug 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired property. Past quaint, and just old now. Tiny room. Confusion between this one and it’s sister hotel down the road.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Whitlock (part of the same management as the Constance). Good restaurants easy to walk to. Quiet. Only thing we missed was a comfortable armchair in the bedroom.
Stayed 1 night in Aug 2025

2/10 Terrible

Marilyn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Lousy room. Pedestal sink in bath with NO counter and NO shelves. Probably worst hotel ever. Continental breakfast with inedible pastries.
Stayed 3 nights in Aug 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on duty were very professional and pleasant. The young man on duty on Thursday afternoon and evening was very attentive and capably answered my question about the Shakespeare theater. My room was very clean and modern. The slight problem with the bed footboard did not effect my comfort or the function of the bed.
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this place

Stayed 1 night in Aug 2025

6/10 Okay

Jean-Pierre

Disliked: Staff & service, room comfort
Stayed 6 nights in Aug 2025

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness
I thought the pictures on the internet over stated the property. The room was small, minimal amenities, breakfast was underwhelming.
Stayed 2 nights in Aug 2025

8/10 Good

Eunice

Traveled with partner
Liked: Cleanliness, staff & service
location wrt Tanglewood excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for walking to Lenox's restaurants. Generally easy parking. Great continental breakfast. Lovely staff. Bed could have been firmer. Walls are a little thin.
Stayed 2 nights in Aug 2025

4/10 Poor

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I have previously "reviewed" the stay but I will again provide information that may improve the process. I booked thru Expedia what I thought ( and Expedia probably thought was a stay at The Constance Hotel in Lenox. All communication from Expedia ( including pictures of The Constance) indicated I had a valid registration. The day before our first night's reservation I received a text from the Hotel. I did not question why the text requested to check-in at The Whitlock Hotel (I assumed it was for efficiency, as we have stayed at The Constance and it is not staffed 24/7). The two Hotels are within walking distance. At check-in the Hotel staff gave us a key for a room at The Whitlock. Immediately I asked for a refund. The Hotel clerk explained the process between Expedia and The Lenox Collection-- 3 hotels under one management was flawed. She blamed Expedia and after a few calls "found" a room at The Constance which resolved the issue. No where in any Expedia communication ( 4 emails) does it indicate we may not be staying where we believed we booked. In the future I will not be using Expedia to book any travel. BTW, After the resolution, I believe we stayed in the best room at The Constance and had a lovely stay with the exception of being awakened by a false fire alarm. Please do not ask again for a "survey" response as this is my second time responding...... We had a very nice stay, and next time will need to book directly not thru an intermediary.
Stayed 2 nights in Aug 2025

6/10 Okay

Roberta

Traveled with group
Liked: Cleanliness, staff & service
Location is the best feature of the Whitlock and the staff is terrific. Very friendly, helpful and welcoming staff.The room was a great size for 2 friends.The ease of parking is also stellar.
Stayed 2 nights in Aug 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inn. Nice staff. Good breakfast. Our room was very nice with a comfortable bed. However there was a bit of a musty odor in the room. Not overpowering, but each time we walked into the room it was noticeable. We spent a couple of hours lounging on the beautiful porch. We will definitely be back to this beautiful inn and town.
Stayed 1 night in Jul 2025

6/10 Okay

Wanda

Traveled with family and small children
Disliked: Amenities
Love the centrally location. Young inexperienced staff was distracted, dismissive Shower in my room was rusty I’ve stayed at the Whitlock 4 times. This was my most disappointing experience
Stayed 1 night in Aug 2025

6/10 Okay

Amy

Traveled with partner
Liked: Cleanliness
It’s fine. We stayed at the Dewey property. Check in is a a different property and completely underwhelming. The Dewey Inn is a neat old building but a little tired.
Stayed 1 night in Aug 2025

10/10 Excellent

Jelena, Monroe Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , love it, will return
Stayed 2 nights in Apr 2025

10/10 Excellent

Jelena, Monroe Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the old world decor and the living room area to chill out in
Stayed 2 nights in Jun 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort

Lovely stay

Lovely stay for Tanglewood. Room 106 was very comfortable. It felt like its own private suite. It was very spacious and quiet. The only real downside was the bathtub. It’s beautiful to look at but it needs to have an update. I have no idea how anyone with mobility issues could manage it. Other than that, all was great! Staff was friendly and helpful and we loved that front porch!
Stayed 2 nights in Aug 2025

4/10 Poor

Geoffrey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dingy, dark, musty, humid, dusty room. Poor breakfast options, lackluster pastries and unripe fruit. Tired old place w little charm.Wouldnt stay again
Stayed 1 night in Aug 2025

8/10 Good

Nancy Chloe

Stayed 2 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming hotel in a charming town

Lovely stay. Comfortable bed. Large room. Adequate breakfast (no hot options that we saw, but plenty of other yummy items to choose from) with lots of spaces to enjoy it. Just a few steps outside the main street area of of Lennox. Plenty of good restaurants and shops nearby. We attended an excellent outside show at the Shakespeare, which is just down the road, and hiked Mt Lenox as well. Tanglewood is outside of town too. Lots to do. Beautiful area. Great stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Patrick

Traveled with partner
All good. Must commend a member of your staff who was being screamed at by a guest as we were checking out. Your front desk person was patient and professional. And the hotel guest if she had read the letter you give when checking in guests would have had all the information she was screaming about. We will be back
Stayed 2 nights in Jul 2025