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Berkshires Untold

3.5 star property

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Interior
Property video
Lobby
Breakfast, dinner served; American cuisine, garden views
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
$115
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
194 Pittsfield Rd, Lenox, MA, 01240
  • Place, The Mount
    ‪7 min drive‬
  • Place, Tanglewood Music Center
    ‪7 min drive‬
  • Place, Bousquet Ski Area
    ‪10 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪51 min drive‬

Room options

View all photos for Standard King

Standard King | 1 bedroom, premium bedding, minibar, individually decorated

Standard King

8.8 out of 10
Excellent
(54 reviews)
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Double

Standard Two Double | 1 bedroom, premium bedding, minibar, individually decorated

Standard Two Double

8.4 out of 10
Very good
(18 reviews)
  • 255 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Two King Suite

Deluxe Two King Suite | Living area | 39-inch Smart TV with digital channels, TV, Netflix

Deluxe Two King Suite

  • 535 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

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Exterior
The Black Swan Lee - Lenox, an Ascend Collection Hotel
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,002 reviews
The Black Swan Lee - Lenox, an Ascend Collection Hotel

About this property

Berkshires Untold

3.5-star Lenox lodge with restaurant
This smoke-free lodge features a restaurant, a bar/lounge, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Berkshires Untold offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and bathrobes. These individually decorated accommodations include desk chairs. Beds feature premium bedding. 39-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The lodge offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Lenox lodge also offers a terrace, coffee/tea in a common area, and concierge services. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in February 2023.

Berkshires Untold is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
The Club Room - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 to 35 for adults and USD 5 to 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • The Club Room

Things to do

  • Books

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 85 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 5 to 35 for adults, and USD 5 to 25 for children
  • Pet fee: USD 85 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Berkshires Untold Lodge
Berkshires Untold Lenox
Berkshires Untold Lodge Lenox

Berkshires Untold Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 527 out of 787 reviews
Rating 8 - Good. 162 out of 787 reviews
Rating 6 - Okay. 60 out of 787 reviews
Rating 4 - Poor. 19 out of 787 reviews
Rating 2 - Terrible. 19 out of 787 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ginger, Southborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Carole

Stayed 3 nights in Jul 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Joseph F

Stayed 2 nights in Jul 2025

6/10 Okay

Beth

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The place was clean; in this heat, I appreciated how well the a/c worked. The bed was very comfortable. Hotel was conveniently located to Tanglewood, which was why we came to Lenox. I disliked the virtual aspects of the front desk. We didn't know where to check in, and saw other travelers similarly confused. Didn't know we were supposed to check in at the bar in the restaurant. Later, I got a text from the virtual front desk asking if I had any questions. I asked 2 questions but never got a reply. Re: complimentary coffee, it would have been nice to have an offering of tea and/or hot water as well. Waited for service to check out, along with two other guests. Furthermore, we were never told check in or check out times.
Stayed 1 night in Jul 2025

8/10 Good

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, convenient location to Tanglewood and other attractions. Quiet and comfortable beds.
Stayed 1 night in Jul 2025

6/10 Okay

Aline

Liked: Cleanliness, property conditions & facilities
Receptionist on the morning
Stayed 1 night in Jul 2025

8/10 Good

Timothy

Traveled with partner
Liked: Amenities
Air conditioner is right next to the bed! I did not get a good nights sleep
Stayed 1 night in Jul 2025

6/10 Okay

Mary Anne

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Rooms are very small and utilitarian. Clean, but not very comfortable. Chairs uncomfortable; desk chair so low that desk is unusable. Closet unit does not fit full dress or coat length. Lighting is impossibly dim. Bare floors. No elevator. No front desk service. Air conditioning units are very loud and poorly controlled. Beds and pillows uncomfortable.
Stayed 3 nights in Jul 2025

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

Needs Better Access & Eco-Friendly Bath Amenities

Access to the hotel is very bad. Hotel Entrance sign is tiny and unlit. The main sign comes up suddenly and is placed too far up from Route 7 to be seen clearly in daytime and especially at night. Coming from Lenox we often passed the Entrance. Left turn out of the hotel onto Route 7 (to Lenox/Tanglewood) is practically impossible. Crossing a 4 lane highway with a double line is very dangerous and makes no sense whatsoever. Signage for Check-In is not good. It should say "Main Entrance" (instead it says "Club Room"). Parking is good, but instructions in how to access parking for your particular room is not clear. Dinning/Breakfast area is good with Coffee always available. Room was quiet and comfortable. Bed comfortable and Bathroom good. The Soap, Shampoo, Conditioner and Body Lotion dispensers are not at all Eco-Friendly. They are full of chemicals, strongly perfumed and have a bad medicinal odor. We did not use them. We fortunately travel with our own Eco-Friendly soap and shampoo. Closet space is minimal and the Closet/Refrigerator unit is poorly designed. The 2 large, deep drawers underneath are very difficult to access. There was no chair in which to relax. The desk chair was far too low. Service was excellent and prompt. Why the fire pits outside were going full blast in 85 degree weather made no sense.
Stayed 2 nights in Jul 2025

8/10 Good

Sonali, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a clean, nice place. And easy to get to the surrounding towns.
Stayed 2 nights in Jul 2025

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique hotel! Upscale, locally sourced food and beautifully crafted cocktails. Very comfortable beds!
Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Don't be fooled; this is an old school motor lodge (motel) with some modern finishes. They tacked an atrium on the end as a bar/lounge and that's it. One person runs the show from check-in to bar tending. Breakfast is hilarious options that a 7 year old could make. There are much better options in the area, closer to town, at this price point.
Stayed 1 night in Jul 2025

10/10 Excellent

Christi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fresh, clean and convenient

Clean, modern and conveniently located. Club menu was great!
Stayed 2 nights in Jul 2025

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was an old motel that has been refurbished to mimic an old fashioned experience. The rooms have new furniture but with a vintage feel and a modern comfortable bed. A take on the “no tell motel”, the establishment values your privacy and only sends house keeping your room if you ask, and communicate with you by texting. The lobby and bar are small, very nice and classy, but have a limited offering in terms of food or snacks. The staff was excellent and knowledgeable. The hotel doesn’t offer much in terms of amenities- there is a patio for sitting outside but no pool or gym or anything really, so good for a home base when exploring the Berkshires, but not a place to do a lot of hanging out. TV offered Netflix, Prime Video and some other channels which was appreciated.
Stayed 3 nights in Jul 2025

8/10 Good

Magie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Emily

Stayed 1 night in Jul 2025

6/10 Okay

Teresa

Traveled with family
Disliked: Amenities
It needs renovations
Stayed 1 night in Jul 2025

10/10 Excellent

Tamia

Stayed 1 night in Jul 2025

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the unique character and flavor of the hotel!
Stayed 3 nights in Jul 2025

10/10 Excellent

Norine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beauty Berkshire stay

This was one of my favorite hotels I have ever stayed in. The room and lounge/restaurant are beautiful. Rooms are super quiet, and the bed was incredibly comfortable. I am sure to return.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is amazing, the only thing is it's right next to a highway, so the noise is not so cool, but from the inside you can't hear any traffic noise.
Stayed 1 night in Jul 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service
It was ok for a one night

8/10 Good

Tim

Stayed 8 nights in Jul 2025

10/10 Excellent

Stewart

Liked: Amenities
I’ve stayed at this property several times including before it changed management. We have always enjoyed everything about it. My only strong suggestion is that there is better signage out by the highway. You do not see the hotel or the sign until you get very close to the turn and it is a very busy highway. Making a right hand turn is dangerous especially if you have not been there before.
Stayed 1 night in Jul 2025