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Staff were really friendly and helpful. Beautiful setting.

Super great location and a spacious patio for some second floor rooms with great views of the lake and mountains. Room’s setting is not up to modern hotel room standards, no refrigerator, very small desk, limited storage space, no AC, wired layout…It’s probably a typical traditional B&B in Swiss. However I wouldn’t stay in a hotel this kind anymore.

Amazing property perfectly located. Very helpful and welcoming staff. Definitely worthy of the Forbes Travel Guide 5-star.

Old resort. Fairly well maintained but needed updating. If your looking for that old World charm this is the place. Seemed like the staff was short handed. No real chef presence. Three man team running food to rooms cleaning and running front desk. For a fully booked hotel this seemed odd. There was a dinner advertised as buffet but it was not available on night we stayed. Friday and Saturday? Was the head chef on vacation? Very odd. Also we ordered room service two nights due to nothing really being available past 8 pm in the area to eat. Quality of the food was okay. Not what I would expect from a “Resort”. On the second night it took 1.5 hours for our food to be delivered to our room. We ordered a pizza, a ham and egg/ cheese sandwich, and a soup. The pizzas were advertised as a chicken pizza yet the pizza had slices of ham on top with no chicken whatsoever. ( bad advertising / meal ruining to this that do r eat pork). Pizza Cost was $ 23 franc which was pretty absurd considering the size.( it was a measly four slices). The staff was very nice and polite And seemed like They were Trying their Hardest but it was Obvious that labor and food cost cuts had led them to be forced to present in the manor that they did. Not going back. This place had beautiful views but wants worth the $499 night stay in Francs. Ira has so much potential but just needs the right leadership / management to get it back on track .

The hotel is in an excellent location The property is very clean the staff is excellent and very accommodating. I would recommend this hotel 100% nothing was disappointing for me

I stayed multiple days and they would not allow me to stay in my same room without paying an extra CHf 40. Not the best customer service. The restaurant is good but understaffed.