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Lee Valley Vacation Packages

While the property is well presented and the rooms and housekeeping very good, the same cannot be said about the staff. The front desk reception staff member spent over 10 minutes on a phone call before acknowledging my presence (and another guest checking in at the same time) and providing the room key. The staff in general around the property seem very ambivalent - customer service is certainly not part of their mantra.

This hotel needs a revamp

Highly recommend this place, it’s lovely. Well located with clean, comfortable rooms and quality amenities.