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Wifi was intermittent and not reliable

Unfortunately, my review is too long to be contained within these confinements of 1500 characters so I’ll summarise. Unfortunately, we cannot recommend THB Flora. What should have been a lovely mini-moon / attending our friends’ wedding was dampened and inconvenienced by the abysmal service of THB Flora. When we got to our apartment, it looked tired and unswept, and we soon learned that the shower did not drain and flooded the bathroom. We put up with this. Until, on our final night, but early in the day, the air conditioning in the room stopped working and started making an awful and rather loud noise, like a chugging motor. We were refused a new room. Fortunately, the engineers insisted that the air conditioning could not be fixed, but we had now wasted two-hours of our day achieving the same outcome we’d originally requested: a new room. In this new room, the shower still did not drain and still flooded the bathroom. THB Flora is insufficient in service and provisions to be a worthy stay for anyone travelling to Lanzarote: most of the staff are rude and unhelpful, only one pillow is provided per guest and they’re so lumpy the flat mattress is more appealing, showers do not drain, toilets struggle to flush, flushing toilets send gurgling water back up bathroom and kitchen sink drains, and the quality of your amenities is a pot-luck depending on which apartment room you are assigned. Invest your money in a nicer stay somewhere worthy of your precious relaxation time.

The staff were so friendly,the hotel is in a good location ,very clean and the do a amazing buffet breakfast .Will deffinetly be back.

### Exceptional staff, excellent dining and a wonderful spa Although there are some lovely areas within the hotel, parts of the building look tired and would benefit from refurbishment. In terms of its physical condition, I would consider it closer to a four-star property than a five-star hotel. The food, however, was excellent overall, particularly in the various restaurants, and the spa was outstanding. What truly distinguished our stay was the exceptional staff. Every member of the team we encountered was courteous, welcoming and wonderfully accommodating. They also seemed genuinely happy in their work, creating a warm and positive atmosphere throughout this large hotel. The restaurant managers deserve particular praise, as do the staff who remained professional and gracious even when dealing with less courteous guests. I cannot identify a single member of staff whose service fell short of expectations. Having stayed in several luxury five-star hotels, I can honestly say that this was one of the happiest and most welcoming hotel environments I have experienced. Whatever the management is doing to support its team, it is clearly reflected in the service guests receive. While the building itself does not quite meet five-star expectations, the staff unquestionably do. They are the hotel’s greatest asset and made our stay memorable.

This is the second year which my family have stayed at the THB Tropical. The reason for our return is the very warm welcome we received in 2025 and the help for my wife's parents who are disabled. Again the staff couldn't help us enough. I contacted the hotel before we arrived and requested a room with a walk in shower (without a step) to enable easier access. This was accommodated with no issue. All the facilities we great and available as and when we needed them. I would definitely recommend this hotel as it is close to Playa Blanca Beach, Facilities at the hotel perfect and staff amazing. 10 out 10 and return next year definitely looks on the cards.

We really liked our two weeks at the hotel. my wife and I. I was however more than slightly unhappy by the lack of heating in the pools, which I reported through Expedia as well as not being offered a VIP upgrade or a few hours late checkout. The hotel guest services came back to me within hours and while it didn't make the pools warmer it did make us feel hugely better. Part of the remedy included the later checkout. I have to say the hotel restaurants have a have fantastically extensive menus with dishes which are genuinely fresh and well prepared. With staff who were always polite and flawless in their services. Added to which the hotel IT system clearly worked very well as the staff at a restaurant or bar would ask how was such a thing we had asked about relating to our minibar for example. It made us feel that what we said mattered and was being taken seriously. The other thing to keep in mind is that the hotel offers a really extensive range of activities which you need to log onto the app to know about. These including but not limited to, shooting, archery, cooking, mixing drinks, tennis. The list really is long. This was the first time we have stayed at a Secrets hotel, and we think it may not be our last. I would certainly recommend the Lanzarote Secrets.

Lovely helpful staff , amazing location , fantastic room and great food xx