2/10 Terrible
Ariel
Traveled with family and small children
Jun 10, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I booked two suites. I arrived at 3:45 and check in is at 4. The ladies at the front desk were very nice but I was told only 1 room was ready to check in too. As I was checking in to the room that was ready one of the ladies radio’d over the walkie to house keeping to let them know they needed my other room ready. There was already another lady there waiting before me waiting for her room to be ready. I let the lady know I would go put my stuff in the room that was ready and I would be back to check in to the second. I came back at around 4:30 and the room was still not ready. I asked her did she know when it would be ready and she did not have an ETA. I asked her if it was possible to cancel the second room and receive a refund. I was told that was not doable. She instead gave me a 5$ off of 25$ spent at their kitchen. I was not satisfied with that peace offering. She asked if she could call me when my room was ready. I let her know I would be at the pool with my kids waiting for the second room to be ready. The second room wasn’t ready until almost 6pm. Mind you check in was at 4 and I received no type of discount or comp for a two hour delay. When I got into the room it was still filthy. There were dead crushed bugs on the toilet seat and the lamp shades. There was dried up blood on literally both of the blankets in the suite and one blanket was also torn. There was dog or cat hair everywhere on the carpet that led to the bathroom. Very disappointed
Ariel
Stayed 1 night in Jun 2025
