Search Deals on

Laguna Woods Vacation Packages

Todo estaba muy bien, muy buen espacio para familias grandes

shady neighborhood but for the price couldnt say much overall good experience and the security deposit is annoying

This is our 5th time, great stay over the 4th of July as always.

Room was clean and comfortable. It was close to everything

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Second time here, and the experience is amazing! The property is beautiful extremely well maintained and offers all you can need. The staff is beyond helpful, always here to make it better for you. Highly recommended if you can afford it.

Great place, our go to hotel when going to Disney!

Location and space