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Novotel Krakow Centrum

4.0 star property

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Photo gallery for Novotel Krakow Centrum

An indoor swimming pool with a stone wall, lounge chairs, and exercise equipment.
A hotel reception area with a reception desk, a digital screen displaying 'NOVOTEL,' and a wooden reception desk with a lamp and framed certificates.
Business center
A spa area with wooden loungers, a stone wall, and potted plants.
A modern interior with a glass railing, a framed jersey, and potted plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is $116
includes taxes & fees
Aug 9 - Aug 10

Explore the area

View in a map
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105
  • Place, Wawel Castle
    ‪13 min walk‬
  • Place, Main Market Square
    ‪14 min walk‬
  • Place, St. Mary's Basilica
    ‪17 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪26 min drive‬

Room options

View all photos for Suite, 1 Double Bed

A hotel room with a bed, a desk with a chair, a wardrobe, a mirror, and a nightstand with a lamp.

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(24 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a bicycle, and a TV.

Executive Room, 1 Queen Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a desk, a chair, and a large window with curtains.

Standard Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(29 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a chair, a bicycle, and a window with curtains.

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(15 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a desk, a chair, and a large window with curtains.

Executive Room, 1 Queen Bed with Sofa bed

8.6 out of 10
Excellent
(12 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Double Bed with Sofa bed, Terrace

Suite, 1 Double Bed with Sofa bed, Terrace | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Double Bed with Sofa bed, Terrace

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 Double Bed with Sofa bed, Kitchenette

A hotel room with a bed, a TV, a desk with a lamp, and a view of a cityscape.

Junior Suite, 1 Double Bed with Sofa bed, Kitchenette

  • 635 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

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About this property

Novotel Krakow Centrum

4-star hotel in Zwierzyniec
A marina, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge. Housekeeping is available on request.
Novotel Krakow Centrum offers 198 accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, in Balance. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
In addition to a full-service spa, Novotel Krakow Centrum features a marina and an indoor pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1572 square feet (146 square meters) include a conference center. This family-friendly hotel also offers a fitness center, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Novotel Krakow Centrum is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekends.
Novo Square - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (PLN 100 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 6:30 AM to 11:00 AM for a fee: PLN 80 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo Square

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Canoeing
  • Full-service spa
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Playground
  • Sauna

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,572 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Marina
  • On a river
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1992
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 60 per accommodation, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 2)
  • Covered self parking fee: PLN 100 per day
  • Pet fee: PLN 60 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Novotel Krakow Centrum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 591 out of 1003 reviews
Rating 8 - Good. 317 out of 1003 reviews
Rating 6 - Okay. 66 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 8 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Paulina Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for family
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh and lot of choice for breakfast. Kids enjoyed the pool and the staff was excellent. Absolutely recommended.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

VIKKI

Liked: Amenities
Yes breakfast was good had good choices.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Rooms were very clean. Staff really helpful and the breakfast was great!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Location is excellent. Friendly staff and good food!
Stayed 5 nights in Oct 2025
Verified

6/10 Okay

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
The location was central walking distance to all the main attractions.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable rooms
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Oghenovo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Loved it
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was average.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ruth Balume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and accommodating and very friendly. Good Breakfast and nice pool.
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Colin Stein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very very clean quiet area lovely view of castle
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and everyone was helpful and kind.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Would stay again. Pool is lovely and an extra bonus in Krakow.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Great staff, location, pool gym facilities
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, amazing breakfast
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Huanli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to old town, tram just cross the street,
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Novotel Centrum

Great hotel - super location far enough from the crowds but only a 15 minute walk to the square. Immaculately clean and good size rooms. Super breakfast as well with nice staff.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Helen Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round. Just to note on this occasion - likely due to the renovations, the jacuzzi was cold which was a bit disappointing, but certainly didn't distract from a great stay :)
Stayed 4 nights in Oct 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel in convenient location to Wawel Castle and old town. Spacious garage and good breakfast. Rooms are a bit spartan, but are clean and comfortable. Staff is very helpful.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Loved the playground in the lobby area. Perfect for prople with kids. Pool was great. Highly recommend, would stay again.
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a nice city.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Patryk

Liked: Cleanliness, staff & service, property conditions & facilities
niCe place
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance of the castle and old town centre, great facilities and on site parking, a great hotel
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Zach

Liked: Cleanliness, property conditions & facilities
Excellent hotel! Great location, close to some delicious bakeries, short walk to castle and downtown area. Super clean, great pool. Rooms are tight but super clean and comfortable
Stayed 4 nights in Jun 2025