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Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$143* Per night/room Oct 9 - Oct 10

Superior

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Super Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Amenities

Property Features

In addition to an indoor pool, Hotel H15 Luxury Palace provides a sauna and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 1184 square feet (110 square meters) include conference space. This luxury hotel also offers spa services, tour/ticket assistance, and multilingual staff.

Hotel H15 Luxury Palace is a smoke-free property.

  • Number of indoor pools - 1
  • Elevator
  • Fitness facilities
  • Number of bars/lounges - 1
  • 24-hour front desk
  • Conference space
  • Spa treatment room(s)
  • Turkish bath/Hammam
  • Meeting rooms
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Food and water bowls
  • Safe-deposit box at front desk
  • Conference space size (meters) - 110
  • Distance from property (ft) 656
  • Spa services on site
  • Luggage storage
  • Proposal/romance packages available
  • Distance from property (meters) 200
  • Bicycle tour information
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Concierge services
  • Conference space size (feet) - 1184
  • Laundry facilities
  • Total number of rooms - 70
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Room Amenities

Hotel H15 Luxury Palace offers 70 accommodations with minibars and safes. These individually decorated accommodations include dining tables. Beds feature down comforters. A pillow menu is available. 49-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Free local calls
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Desk
  • In-room climate control (air conditioning)
  • Free bottled water
  • Blackout drapes/curtains
  • Slippers
  • Satellite TV service
  • Free WiFi
  • Down comforter
  • Individually decorated
  • Pillow menu
  • Rainfall showerhead
  • Bathtub or shower
  • Free long-distance calls
  • In-room climate control (heating)
  • Electric kettle
  • Towels provided
  • Bedsheets provided
  • Smart TV
  • Soap
  • Shampoo
  • Toilet paper
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Heated floor
  • Wardrobe or closet
  • Toothbrush and toothpaste available on request
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Dining table

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

Hotel H15 Luxury Palace has a restaurant on site.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Swedish massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Reflexology
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Hotel Policies

Payment types

Fees

Optional extras

  • Breakfast fee: between PLN 120 and PLN 130 for adults, PLN 60 and PLN 65 for children (approximately)
  • Nearby parking fee: PLN 100 per day (656 ft away)
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Service animals are allowed

Service animals are exempt from fees/restrictions

Staff temperature checks are not conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

Carbon monoxide detector

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

Gap period enforced between guest stays - 24 hours

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets allowed for an extra charge of PLN 100 per pet, per day
  • Up to 22 lbs
  • Food and water bowls are available
  • Service animals are welcome, and are exempt from fees

We should mention

Pool access available from 7:00 AM to 10:00 PM.

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Hotel Names

  • H15 Palace Hotel
  • Hotel H15 Luxury Palace Hotel
  • Hotel H15 Luxury Palace Kraków
  • Hotel H15 Luxury Palace Hotel Kraków

Hotel Reviews

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