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Kovačica Vacation Packages

Very clean, friendly staff, convenient location

Host did not communicate effectively or efficiently on the check in process. They overengineered a simple letter box key pick up, demanded my WhatsApp to communicate off the Hotels.com application, and then left me sitting in the lobby for over 45 minutes on an evening arrival after a long journey. Had to ask for an apology before any was offered. When they realized, they called the receptionist, who gave me the key instructions from an unlocked letterbox. Why the over complex check in process if it was that simple? Really ruined my stay here, and their attitude made the whole situation worse.

Breakfast buffet was room temperature Chinese food for the most part. Kinda gross

There is no check-in counter, so you need to coordinate with the host beforehand. Otherwise, they will tell you to wait until they are ready, which might require you to go to the KFS and wait for 2 hours there. The breakfast was nice, as relates to the food itself. However, there are 2 major drawbacks: the restaurant only opens at 9 am, which makes it impossible if you have any plans for the morning, like a tour or a business meeting. Also, the restaurant is full of smokers and there is only a very small and smoky "non-smoking" section.