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Hotel Amenities

Property Features

In addition to a full-service spa, Kobe Portopia Hotel features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 9 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 4.5-star property. Event facilities measuring 0 square feet (0 square meters) include conference space. This luxury hotel also offers a seasonal outdoor pool, a health club, and a sauna. An area shuttle, a train station pick-up service, and a train station drop-off service are complimentary for guests. Onsite parking is available (surcharge), along with a car charging station.

Kobe Portopia Hotel has designated areas for smoking.

  • Number of indoor pools - 1
  • Theme park shuttle (surcharge)
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Swimming pool
  • Wheelchair accessible
  • Conference space size (meters) - 0
  • Number of meeting rooms - 36
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Outdoor tennis courts - 1
  • Total number of rooms - 744
  • Number of floors - 31
  • Tennis on site
  • Newspapers in lobby (surcharge)
  • Number of bars/lounges - 1
  • Free train station drop-off
  • Full-service spa
  • Internet access in public areas - high speed
  • Conference space
  • Grocery/convenience store
  • Tours/ticket assistance
  • Electric car charging station
  • Steam room
  • Free WiFi
  • Sauna
  • Health club
  • Babysitting or childcare (surcharge)
  • Number of coffee shops/cafes - 2
  • Outdoor seasonal pool
  • Safe-deposit box at front desk
  • Free area shuttle
  • Spa services on site
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Conference space size (feet) - 0
  • Free train station pickup
  • Laundry facilities

Room Amenities

Kobe Portopia Hotel offers 744 air-conditioned accommodations with minibars and safes. Televisions come with pay movies. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries. This Kobe hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Wheelchair accessible
  • Cable/satellite TV service
  • Free newspaper
  • Refrigerator
  • Minibar
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Desk
  • Pay movies
  • Iron/ironing board (on request)
  • Free bottled water
  • Slippers
  • Shower/tub combination
  • Free WiFi
  • Connecting/adjoining rooms available
  • Electric kettle
  • Towels provided
  • Number of bathrooms - 1
  • Toilet with electronic bidet
  • Grab bar - near toilet
  • Bed sheets not available

Parking

Self parking (surcharge) , Valet parking (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.

Tajima - This steakhouse specializes in Japanese cuisine and serves lunch and dinner.

Trente et Un - This restaurant specializes in French cuisine and serves lunch and dinner.

Shukei En - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Sushiman - This sushi bar specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Kobe Tamura - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Late night fare is available from room service (during limited hours).

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, LUANA. Services include hot stone massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

  • Hot stone massage
  • Thai massage
  • Reflexology
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 17 years old are not allowed in the fitness facility.

Hotel Policies

Payment types

Fees

Optional extras

  • Breakfast fee: between JPY 2904 and JPY 3146 for adults, JPY 968 and JPY 1815 for children (approximately)
  • Self parking fee: JPY 800 per night
  • Late check-in fee (amount varies)
  • Crib (infant bed) fee: JPY 1210.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3 PM

Check-in time ends at 1 AM

Minimum check-in age is: 20

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The Club Lounge is open 7 AM-7:30 PM.

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

This property requires guests to wear a swim cap when using the swimming pool.

This property prohibits the use of swim rings and kick-boards at the swimming pool.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Service animals are allowed

Service animals are exempt from fees/restrictions

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Children stay free - maximum age 5

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

Property confirms they are implementing enhanced cleaning measures

Children stay free

Parking height restrictions apply

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 1210.0 per night.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

The seasonal pool will be open from July to August.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Hotel Names

  • Hotel Portopia
  • Hotel Portopia Kobe
  • Kobe Portopia
  • Kobe Portopia Hotel
  • Portopia
  • Portopia Hotel
  • Portopia Hotel Kobe
  • Portopia Kobe
  • Portopia Kobe Hotel
  • Kobe Portopia Hotel Kobe
  • Kobe Portopia Hotel Hotel
  • Kobe Portopia Hotel Hotel Kobe

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