Crowne Plaza Knoxville Downtown University by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

Interior entrance
Point of interest
A lobby with a grand staircase, a glass coffee table with a floral centerpiece, and a piano.
A buffet with various fruits and pastries.
A modern bar area with a long counter, bar stools, and a television screen displaying a show.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
The current price is $130
includes taxes & fees
Aug 16 - Aug 17

Explore the area

View in a map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Place, Market Square
    ‪1 min walk‬
  • Place, Tennessee Theatre
    ‪5 min walk‬
  • Place, Knoxville Convention Center
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

Standard Room, 2 Double Beds, Accessible (Mobility)

9.6 out of 10
Exceptional
(20 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(106 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Standard Room, 1 Queen Bed with Sofa bed

9.8 out of 10
Exceptional
(30 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

Premium Room, 1 King Bed (Top Floor)

9.2 out of 10
Wonderful
(10 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(35 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Suite, 1 Bedroom

  • City view
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Premium Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Premium Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Similar properties

About this property

Crowne Plaza Knoxville Downtown University by IHG

3.5-star hotel in Downtown Knoxville
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and conference space.
Crowne Plaza Knoxville Downtown University by IHG offers 195 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Crowne Plaza Knoxville Downtown University by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. This 3.5-star property offers access to a 24-hour business center and 10 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 15670 square feet (1456 square meters) include conference space. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and concierge services. Onsite parking is available (surcharge).

Crowne Plaza Knoxville Downtown University by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Mahogany's Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.50 for adults and USD 8 for children
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18.5 for adults and USD 8.00 for children
  • Covered self parking fee: USD 25 per day (in/out privileges)
  • Covered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 761 out of 1001 reviews
Rating 8 - Good. 158 out of 1001 reviews
Rating 6 - Okay. 41 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and facilities!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and beautiful
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very attentive staff, clean room, a great stay!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price and great location.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Tge hotel is charming and clean and within walking distance to all Very friendly helpful staff
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Dec 2025
Verified

8/10 Good

Michael

Thanks for the stay
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful. Parking was convenient.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

shawn

Liked: Cleanliness, amenities
Excellent hotel, great location, easy parking , great value
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Parking was easy to access. Staff was great!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Our room was very clean, and the housekeeping did a nice job cleaning our room.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently Excellent!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Good location staff was very pleasant
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, great that it’s dog friendly, easy parking, very comfortable beds!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tom

Front desk hospitality was great!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Traci

Liked: Cleanliness, staff & service
Clean hotel and great location
Stayed 1 night in Nov 2025
Verified

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, amenities
We had a wonderful weekend in Knoxville.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Saro

Liked: Cleanliness, property conditions & facilities
Courteous staff, nice rooms.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location. It’s perfect
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and spotless, comfortable room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Right at Market Square.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

bobby

Liked: Cleanliness, staff & service, amenities
Clean room, staff and location were excellent
Stayed 1 night in Nov 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Close yo Market Square Restaurants
Stayed 4 nights in Feb 2026