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Best Western Royal Brock Hotel & Conference Centre

3.5 star property

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Outdoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

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716 Gordon Street, Guelph, ON, N1G1Y6
  • Place, University of Guelph
    ‪1 min walk‬
  • Place, University of Guelph Arboretum
    ‪13 min walk‬
  • Place, Stone Road Mall
    ‪16 min walk‬
  • Airport, Hamilton, ON (YHM-John C. Munro Hamilton Intl.)
    ‪53 min drive‬

Room options

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Royal Brock Hotel & Conference Centre

3.5-star Guelph hotel with outdoor pool
This hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free continental breakfast and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Best Western Royal Brock Hotel & Conference Centre offers 104 air-conditioned accommodations with MP3 docking stations and complimentary newspapers. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Guelph hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Royal Brock Hotel & Conference Centre features an outdoor pool and a fitness center. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 6491 square feet (603 square meters) include conference space. This business-friendly hotel also offers multilingual staff, complimentary newspapers in the lobby, and a fireplace in the lobby. Complimentary self parking is available on site.
A complimentary continental breakfast is served each morning between 6 AM and 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 6,491 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: CAD 50.00 (subject to availability)
  • In-room microwave fee: CAD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plus Royal Brock
Best Western Plus Royal Brock Guelph
Best Western Plus Royal Brock Hotel
Best Western Plus Royal Brock Hotel Guelph
Best Western Royal Brock
Best Western Royal Brock Hotel
Royal Brock
Royal Brock Hotel
Best Western Plus Royal Brock Hotel And Conference Centre
Best Western Guelph
Royal Brock Hotel Guelph
Royal Brock Guelph
Best Western Plus Royal Brock Hotel Conference Centre
Royal Brock Hotel
Best Royal Brock & Conference
Best Western Royal Brock Hotel & Conference Centre Hotel
Best Western Royal Brock Hotel & Conference Centre Guelph
Best Western Royal Brock Hotel & Conference Centre Hotel Guelph

Best Western Royal Brock Hotel & Conference Centre Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 125 out of 694 reviews
Rating 8 - Good. 321 out of 694 reviews
Rating 6 - Okay. 157 out of 694 reviews
Rating 4 - Poor. 71 out of 694 reviews
Rating 2 - Terrible. 20 out of 694 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Lorry, Sudbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were huge. Loved the location close to shopping, restaurants, and the university. Staff was lovely.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This is not our first time stayed with Royal Brock Hotel, the previous experience was great that's why we came back again. The cleanliness was still good, breakfast was decent, yet the front desk staff was disappointing us. He had a negative attitude, ignored us when we stepped into the hotel, myself work in the hospitality industry, I can't believe that being a front desk agent can be this impolite. I didn't expect this from RB.
Stayed 2 nights in Jun 2018

6/10 Okay

Martin Chun Ying

It served the purpose.

I have chosen this hotel because of its close proximity to the local university (five minutes walk just across the street). I later found out that it was an old Best Westen now operating as Royal Brock. The hotel is no doubt very old and poorly maintained, a reason for the very reasonable rate. Much work is needed especially in the toilet. However, the staff at the reception (the only staff I have interacted with while staying there for two nights) was very friendly and helpful, the WiFi works good, and if one isn’t picky, the hotel does offer a simple breakfast for free every morning. Oh, and it does have a decent indoor pool.
Stayed 2 nights in Sep 2018

4/10 Poor

Marie, Vancouver BC

Liked: Staff & service
Disliked: Room comfort

The room is clean, but it's OLD, air con too loud

The staff is friendly and helpful, but I can see the budget very limited, feel sorry the front desk staff has to do EVERYTHING. The housekeeper didn't clean our room for 3 days, 1st day my husband put privacy sign on by mistake, next 2 days no sign was on, but still didn't clean the room, the toilet is ALMOST plugged, the sink is 80% plugged up, call front desk, sent plumber right away, WIFI is very weak which my son complained most, leaking water from the roof water all over the stairs after the big rain storm. Didn't try the breakfast at all. so no commend.
Stayed 3 nights in Sep 2018

6/10 Okay

Karelyn

May Have to Re Think Staying Again

Check in was fine. I liked that we were on the main floor and did not have to climb stairs. The rooms do have to be updated! Our room in particular was very damp and smelled like it. I am not sure if there is a water leak issue or what. Was not happy about that. At breakfast...they had run out of some of the food, but more was being made when I finally was able to talk to a girl who worked there. There were no plates or utensils when we showed up. I took it upon myself to fill the knives, forks and spoons as people needed them and no staff was around. There should be someone out there checking on these simple things all the time. Overall the breakfast was ok. These issues with the room were a problem the last time we stayed. May have to re think staying again.
Stayed 2 nights in Aug 2018

8/10 Good

Mal, Toronto ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price, location, room space, services at Front desk, breakfast are all good. Only one thing needs to take care of is the number of staffs serving breakfast. When supplies ran out, it took quite a while to be refilled which cause inconvenience.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Large room but not clean

I checked in and found that the room is not clean yet and air-conditioning is running (seems like others are staying in the room). A lot hair in bathroom from previous guest. No elevator at conference building. It is not suitable for heavy luggage. However, the front staff is really nice and helpful.
Stayed 1 night in Aug 2018

10/10 Excellent

Jennifer, Charlottetown, PE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay at the Royal Brock Hotel in Guelph and would recommend it to anyone. The rooms are clean and beds are comfortable. The complimentary hot breakfast was good if a bit repetitive but saved going out somewhere. We didn't make use of the pool but it also looked clean and inviting. We would stay again for sure!
Stayed 3 nights in Aug 2018

6/10 Okay

Lisa

Could have been better.

The hotel was ok for its age. The staff tried to be accommodating. The breakfast was terrible. It was convenient to where we needed to go, so that worked for us.
Stayed 6 nights in Jun 2018

8/10 Good

DWB, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fulfills our needs
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

BEWARE OF BEDBUGS

The room smelled weird when we first walked in, and I thought about leaving and finding another place to stay but talked myself out of it. Definitely should have gone with my instincts -- turns out our room had BED BUGS!
Stayed 4 nights in Aug 2018

6/10 Okay

Adrian, Ontario

Liked: Cleanliness, staff & service
Wifi didn’t work in our room, and the mattress was uncomfortable/ low in the middle. Poor breakfast overall, fake eggs, coffee was burnt, sausages were cold. Staff were friendly and room was clean.
Stayed 1 night in Aug 2018

8/10 Good

John, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good price away from the weekend. Street address confuses the GPS. Hotel faces one street, but only entrance is on another street.
Stayed 2 nights in Aug 2018

10/10 Excellent

Terry, Windsor On.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large and comfortable. Beds were great TV was a little small but good choice of channels. Restaurants and bars were close by as was shopping. The address is Gordon St., but the entrance is on Stone Rd.
Stayed 2 nights in Aug 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Lisa

Liked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
initially was given a room that had not been Maid serviced. the reservation desk quickly gave us an upgrade room that suited us well
Stayed 1 night in Aug 2018

8/10 Good

AI, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good and convenient location. reasonably priced.
Stayed 1 night in Aug 2018

4/10 Poor

P, Sarnia

Disliked: Cleanliness, property conditions & facilities, room comfort
Unhappy with experience left early. Room cleanliness not great found fresh blueberries on carpet....not ours...bathroom iffy rubber mat for shower disinetrgrating,,much in need of upgrade. Suspect it was a college residence in a past life. Bed only doubles and uncomfortable. Air could not cool room even when set to 68 F. Sheer curtains in shreds. Breakfast was acceptable. Would not return to this venue.
Stayed 2 nights in Aug 2018

10/10 Excellent

Donna, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was large and clean! Bed was comfortable. Breakfast was good!
Stayed 2 nights in Aug 2018

6/10 Okay

GramA, Richmond, Ontario

Liked: Staff & service
Complimentary breakfast was varied.
Stayed 4 nights in Aug 2018

8/10 Good

Clayton

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Good, not great

Good overall Good deal, good breakfast, good customer service. Pool was great, they upgraded us for free. Room wasn't overly clean though. Spiders and webs in bathroom, a centipede greeted us, and someone's hair was on the ceiling and floor. The bathtub / shower also had someone's hair and what looked like snot on the shower curtain. Overall good, but definitely more attention to detail needed.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice room. Very quiet. Friendly service and nice room.
Stayed 3 nights in Jul 2018