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Keystone Vacation Packages

When we saw the photos of this property, we felt like it was going to be a little hidden gem. It looked updated and cozy. When we actually checked in, we were disappointed. For the sake of character limit I’ll list off our pros & cons: Pro: -pretty location close to Hwy but far enough off that you don’t hear the noise. Cons: -confusing to find unit, signs directing would be helpful. -from parking you walk across a large deck meant as a common space. Large trash can was out and heaped with trash; stayed there our entire stay. Lots of miscellaneous house keeping items also left on deck. -room felt fairly low quality & not well done. You can tell that everything was remodeled DIY, not by a professional. Which is fine, but there were things like the carpet pulling up around the perimeter bc baseboards weren’t completed. The kitchen was laid out so that the full size trash can was right next to the head if bed. -headboard was loose and smacked against the wall every time you moved. -jacuzzi tub was cracked & looked old & worn in a way that makes you unsure how clean it actually is. Neither of us would use it. -water took an extraordinarily long time to get hot. We were disappointed enough in the room that we chose to go somewhere else for our 2nd night. I texted the # given per checkout instructions & never got any reply. We never saw any manager or staff while there. We booked this room bc of great reviews so I wanted to offer my honest experience.

This was my second time staying at the Slate, and it has quickly become my new favorite hotel in Denver. The staff is wonderful, the property is so cool, and the rooms are spotlessly clean. The location is perfectly situated to walk almost anywhere in downtown/Capitol Hill. I’m already looking forward to staying at the Slate again! Pro tip: the overnight property at the parking is wildly expensive - it’s very easy to find street parking or lot parking nearby for MUCH cheaper.

Called ahead and was told room would be ready in 20-30 mins. When we got there we were told it wasn’t ready now and we had to wait an hour longer. We paid for a Mountain View and waited for a high floor, the AC was broken in that room so the front desk moved us to a different room that ended up not being a Mountain View. We refused that room and were eventually given another room on a low floor that had the view of a roof and AC unit. The robe was dirty with a mud footprint on it and the slippers had self tanner and long hair all over them. The iron in the room was also messed up with plastic melted on the bottom that would have ruined our cloths if we didn’t notice first. After telling the front desk all of this, they offered no compensation or adjustments and just kind of ignored it. Front desk staff in general didn’t seem to know what they were doing. Very high expectations for this hotel and none were met. Would never stay there again. Shout out to the guy who helped the first night though. He already did his best to make something work for us.

Great properly!

The staff was absolutely amazing! There weren't a ton of amenities, and unfortunately the hot tub was out of order, which I had really been looking forward to. However, they made up for it by surprising me with a complimentary room upgrade and drinks for my birthday, which I truly appreciated. Also...the body wash and lotion—OMG! They smelled incredible. I completely forgot to ask what brand or scent they use because I would absolutely buy it. The valet parking is pricey, but we chose it so we wouldn't have to haul our luggage from farther away, and it was worth the convenience. The room itself was so much fun! I loved the projector screen, and the extra-high bed was such a cool touch. The kitchenette had everything you would need if you wanted to cook a meal during your stay. The bathroom was a work of art. I loved the overhead rainfall shower and the handheld pull-out shower head—it felt so luxurious. Overall, we had a wonderful experience. One thing to note: the hotel is dog-friendly, so you may hear dogs barking occasionally, but it wasn't excessive. Thank you, Catbird, for helping make my birthday special. I hope to stay with you again soon!

Breakfast was lacking but the overall hotel was great. I'd book again.

Staff was amazing. TV is a bit old school and lighting is horrible. Place was super clean, quiet and easy to get around. My room was clean. For being right infront of the elevators it was nice and quiet.

Upon arrival immediately started off on a bad note. The room that I reserved more than 2 months prior husband double booked so I went into a king room that did not have a balcony and I had to wait over 2 hours for a rollaway bed to be delivered to the room. When the rollaway bed was delivered the linen on the bed was dirty. They did give us a couple of complimentary beverage slips the first night and then after talking to a manager the second day was able to get 20% off of my booking price. My family did like the pool. We did not like that you're not allowed to take the towels from the pool to the hotel room without being charged. Another big issue I had was paying for parking while already paying good money for a beautiful room you would think that the parking would be included but it is not. We paid $35 a night to park in the lot behind the hotel so you're able to come and go as you please. Be careful where you decide to park some places charge you to park and then you have to pay again when you go back.