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Ketzin/Havel Vacation Packages

The hotel was a bit of a disappointment. I thought I got a good deal from hotels.com at a top rated hotel which included parking, pool and sauna. I was traveling with my son and my mother, and it was important that they had a good experience. 1. disappointment: parking cost 28 euro per night plus a whopping 30 euro to charge the car. 2. disappointment: access to the pool and sauna cost an extra 43 euro 3. disappointment: my son loves swimming but the pool was too shallow to do anything meaningful 4. disappointment: there was no fridge in the room. On a vacation with car it is beneficial to be able to keep some food cold Conclusion: The hotel has a high standard, service minded staff and a very good breakfast, but didn’t really fulfil my expectations for a stopover on my “car”-vacation.

I especially want to highlight the care and dedication of the staff—one night after walking all over Berlin during a heatwave my daughter managed to lock herself out of our room and we were so exhausted we didn’t hear her knocking. The staff found her wandering in her pjs, gave her a popsicle to calm her down and got her back to our room safely, and we didn’t even know it had happened until the next morning. The hotel itself is beautiful, and in a lovely quiet area surrounded by beautiful green parks while still being in the heart of Berlin. We were there for a family vacation and being able to slip into the back door of the zoo was magical.

Very Private. Amenities were fantastic. Area of city was lovely

Very well-maintained rooms - even if you leave the room as late as 4 PM, housekeeping manages to clean the room. Other hotels just skip room cleaning for that day. The hotel also had a champagne and pastries delivered to room as gift for a special day! Thank you for your thoughtfulness.

Très bon déjeuner complet, hôtel très propre et bien situé.

Book this hotel if you don't want comfort. Book this hotel if you enjoy overpaying. Book this hotel if having your expectations met sounds overrated. We arrived after a full day of travel, hoping for a cool, clean room to recover in. Instead, no air conditioning — just a fan, which management offered as the "solution." Whether the AC is broken or simply not provided isn't clear, but either way, in the middle of summer, that's a problem they didn't seem in a rush to fix. The room itself had a tired, worn look — not dirty exactly, but not what we'd call clean either. A little elbow grease and some basic upkeep would go a long way here. For the price we paid, we expected a lot more. If you're looking for comfort, cleanliness, or value, keep looking.