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Jocotenango Vacation Packages

Staff was EXTREMELY kind and welcoming. I assumed boat transportation would be as easy as other parts of the lake which led me to not have transportation when it was time for me to arrive at the hotel. The hotel was incredibly helpful and helped me get on a public boat which saved me from paying $100 for a public boat. The hotel is VERY secluded and it felt like I was the only person there. I definitely should have picked something closer to other towns because I felt like I wasted a day of my trip however that was 100% my fault. Would stay here again but with plans to have more of a relaxing vacation instead of traveling. Definitely don’t book if you are looking to travel around the lake and maximize your time however if you are looking for a slow relaxing day or few days this is a great option especially if you’re willing to book one of the more expensive rooms.

Very disappointing stay, especially for the price. This was my family’s first time visiting El Salvador, and unfortunately, our experience at this hotel was extremely disappointing. The hotel stay caused a lot of unnecessary frustration and headaches. From the moment we arrived, the customer service and overall organization were confusing. We had difficulty figuring out where the main lobby was, understanding the layout of the property, and finding different areas. Even more frustrating, when we asked staff for directions or information, we received different answers depending on who we asked. There was no clear map or consistent guidance for guests. For what we paid, we expected a better maintained property. Instead, we encountered chipped and rundown walls, dirty sheets, dirty furniture, and an overall lack of upkeep. Even the entrance to the property felt secluded and poorly maintained, and the surrounding streets had significant potholes. The hotel’s rules and restrictions also made the stay unnecessarily complicated. The pools, one of the main attractions, close at 7:00 PM and don’t open until 8:00 AM. Considering the HOT weather, it was extremely disappointing not being able to enjoy the pools in the evening. There is also a reservation requirement for breakfast and dinner, which made something as simple as getting a meal feel complicated. I would not recommend this hotel and would not stay here again. Save yourself the disappointment, frustration, and headaches.

El trato no fue hospitalario ni profesional cuando consulté sobre el parking, les falta mejorar en eso.

Excelente

if you’re looking for luxury, go somewhere else - but they’re very honest with their offerings, so trust their own description. it’s very accessible by either a tuktuk or by boat!