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Jocotenango Vacation Packages

I wanted to like this place but the service and attention wasn’t great for its value. I probably wont be going back.

Pros: staff was very nice and accommodating It is a little far out from town so I would only spend time here if you didn’t want to go back and forth to town. It has a nice restaurant with a great view and reasonable prices. We can got a spa treatment and they were nice and the full length we paid for but the rooms were cold. Cons: the rooms we had were on the roadside, and the traffic noise and honking was insane. Also there was a lot of construction on the property so it was loud. I’m sure it will look wonderful when done! Our bathroom had mold on ceiling, there was an up charge to use any of the “spa facilities,” so that could add up quickly. The spa itself was small but did have several pools, a steam room, and a salt room. Checking out was a process as they have to send someone up to your room to verify if you had used any of the mini bar items - for us it was 15 + min. We didn’t calculate that and our taxi was waiting. The walk to the check in lobby is up many flights of stairs - so if you have mobility issues or lots of luggage it’s difficult.