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Beautiful hotel and grounds. Shuttle was not always free, and hours are limited if you don’t reserve in advance. Disney shuttle times and breakfast opening time make it difficult to have included breakfast and use shuttle. (Breakfast starts at 7. Disney shuttles are at 630 and 730am) and they stop at another hotel so it’s an hour shuttle. We ended up using DiDi to/from Disney. I chose this hotel largely because they had 24-hour shuttle but I found they could schedule a taxi or driver 24-hours with notice which most hotels can do, so I would not choose specifically for this service. However, it really is a beautiful hotel if you don’t fully count on free shuttle. Also I had to show my reservation confirmation that I had booked room with breakfast, as they were trying to charge me for breakfast. It was quickly rectified.

Not stay here, choose another hotel, trust me.

The room was beautiful and clean, the hotel historic, the location perfectly situated on the Bund, the staff attentive, extremely polite and helpful. Loved the experience, top notch.

Staff was super helpful and upgraded our room at no extra cost when we arrived. Not around much but was great still for our stay

The location was phenomenal, it was so close to everything I needed, including good restaurants. The towel situation was a little bit weird, they had these disposable towels that you used. That was not great for washing long hair but otherwise everything was excellent.

Very helpful and friendly staff! Room was spacious and child friendly.