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Friendly staff. Fast help sort my issue. Thank-you will come back next time.

The hotel stay was a disappointing experience, falling short of the expected standards of a 5-star establishment. Upon arrival, the room had a strong musty smell, despite the presence of a dehumidifier. The bed, while equipped with a comfortable mattress, was unstable, with every movement of one person disturbing the other. A particularly frustrating aspect was the delivery service: unlike the norm in China with robot deliveries, the hotel required guests to collect their orders at the entrance, as delivery drivers were not allowed in the lobby. Finally, the room service was deemed sloppy, with only two towels provided for four people (two adults and two children), a level of service considered inferior to that of a 2-star hotel.

amazing hotel , super clean

I complained about the issue with bidet and it was never taken care.

The location is super convenient, and it‘s a short walk to the subway station. The room is clean and tidy, the bed is comfortable, the service is warm and considerate, and the cost performance is very high. I will stay here next time I come to Shenzhen!