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Words cannot describe the smells we encountered. Arrived and checked in to a 'Deluxe' room and couldn't breathe with the thick smoke smell. Then saw the first dead cockroach and returned to reception to ask to upgrade. Paid 75 GBP to upgrade to a business suite and it wasn't much better. The thick smell of smoke on every furnishing cover was horrendous, and such a strong smell of vinegar when we turned the air conditioning on. Walls are filthy, with what appeared to be blood, cleaner didn't change cups or glasses but was in the room daily. Surprised not to have a fridge too. The suite was a really good size, and if it had been clean and didn't smell so badly, we would have been impressed. 40 minute taxi into central Shenzen.

The hotel is located in a local neighbourhood which is not easy to find from the nearest metro station. The neighbourhood is quite lively at night, but the hotel room is quiet. No fridge inside the room,

hotel.com price $950 walk-in price $800

Very convenient and near to airport and free wake up call and shuttle made my stay very convenient and easy

Absolutely loved the private balcony in my room! The front desk staff were incredibly friendly and efficient, making check-in a breeze. The room itself was spotless with modern, well-maintained facilities. Such a pleasant and comfortable stay. Highly recommend this hotel!

The hotel is large, with a spacious and upscale lobby. The hotel staff are very professional in their work. The hotel rooms are very clean, the internet speed is fast, making it convenient for work, and parking is also very convenient.

These other reviews here must be fake. Calling this property a 5 star hotel is just unrealistic. Notice how they all sound like advertisements for the hotel and were posted within a few days of each other? I’m not saying it was terrible but at best it’s a 2.5-3 start hotel. The woman at the front check in counter did speak well enough for us to check in and arrange my airport shuttle the next day with no problem. The restaurant staff did not speak any English and the menu was in Chinese. I managed to translate the menu with Google Translate and also use it to communicate my order to the waitress. I thought the food at dinner was good, I skipped the breakfast so I couldn’t comment on it. The property has been renovated a bit but it still has some dinginess to it. Mold and rust in the shower. Be clear it also not that close to the airport, definitely not an 8 min walk as they advertised. The shuttle took about 15 min and so did my taxi to the hotel from the airport. On maps it said walking would take nearly 1.5 hours, it is right across the street from the subway but I didn’t feel like messing around with taking the subway.