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Schiff am see was a nice, comfortable hotel in Murten. Like most hotels in Switzerland, getting there and around town is a bit of “up and down” walking. The front desk staff, Stephanie and Tina were most helpful and friendly. Breakfast was good and the restaurant is available for evening meals. We had no issues with the room. We are comfortable walking stairs. Murten is an interesting town with an interesting history.

Nice staff

We couldn't even check in: the automated system found our booking but said "Sorry your room isn't available". But we'd already paid + booked and gotten confirmation. It was about 10pm, and there was nobody at the property to talk to. Luckily a neighbor walking past knew the owner's phone number, and called him. He answered and was very friendly but said he wasn't nearby, and gave us the phone number of someone named "Jacqueline" who was supposed to be nearby and could help... but nobody answer at that number. After an hour of trying, we gave up and went elsewhere. I would give one star except I'll give the owner credit for answering his phone and trying to help from afar. I've asked for a refund but it's now been 24h and no response. I may come back and give it 1 star if that doesn't change soon.

thank you really pleasant stay