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SureStay Plus Hotel by Best Western Jackson

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
A modern living room with a sectional sofa, a small table, and two wall-mounted lamps.
A hotel room with a large bed, a desk with a telephone, a television, a mirror, and a bathroom visible through an open door.
A hotel room with a desk, two chairs, a TV, a window with a view of buildings, and a kitchenette.
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Business services
The current price is $63
includes taxes & fees
Jul 20 - Jul 21

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Music Highway Crossroads
    ‪3 min walk‬
  • Place, Union University
    ‪19 min walk‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a nightstand, a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A bathroom with a sink, mirror, towel rack, and a blue towel.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a nightstand with a lamp, a chair, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A modern living room with a sectional sofa, a small table, and two wall-mounted lamps.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a red armchair, a nightstand, and a desk.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a coffee maker, a TV, a mirror, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a coffee maker, a TV, a mirror, and a bathroom visible in the background.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

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About this property

SureStay Plus Hotel by Best Western Jackson

Jackson hotel with free breakfast
This smoke-free hotel features a microwave in a common area, a seasonal outdoor pool, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and free newspapers are onsite.
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This Jackson hotel also offers a seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

SureStay Plus Hotel by Best Western Jackson is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 245 out of 870 reviews
Rating 8 - Good. 248 out of 870 reviews
Rating 6 - Okay. 172 out of 870 reviews
Rating 4 - Poor. 103 out of 870 reviews
Rating 2 - Terrible. 102 out of 870 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
A great hotel very clean and in a good location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull staff, and room was surprising very quiet inspite of the outside traffic noise. Slept very well
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Rooms are very quiet
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Verconta

Liked: Cleanliness, staff & service, property conditions & facilities
Good park and comfortable bed. Huge bathroom and nice TV
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC kept the room cool.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Ann

Staff was friendly and helpful. The room was clean and comfortable. The price was great! The best motel bargain of our trip!!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super simple, great experience. Staff was very helpful
Stayed 1 night in Mar 2026
Verified

8/10 Good

Rejean

Liked: Cleanliness, property conditions & facilities
It was a nice room with a very good breakfast. We would stay here again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

JARROD

Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was perfect
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Karole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here twice. The rooms are clean and updated. The people at the front desk are very friendly and helpful.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Jocelyn

Liked: Staff & service
No things were microwaved for food
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

charles

Liked: Staff & service
Disliked: Cleanliness
Bed bugs in our room. Itching all nice. Bites in the morning. Remove that mattress please
Stayed 1 night in Mar 2026
Verified

8/10 Good

nitish

Liked: Staff & service, amenities
Staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

DeAnna

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff was great. He even came to our room to help us with the TV. Perfect for our quick overnight stay.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Very good place, especially for the price Room was clean, breakfast was pretty good.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We had an excellent stay. It was perfect for us traveling with our dog. Comfortable clean rooms & wonderful breakfast
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Friendly staff. We were able to park very close to the room. It's not a royal palace but for the low price of a last minute booking, it was a great value. They tried to put out a nice breakfast but unfortunately it was disappointing
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Jason

Disliked: Amenities, property conditions & facilities
Air conditioner didn't work properly, the room was hot. The remote control for the tv was sticky and couldn't change the channels. Water was only warm.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lloyd

Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was great!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Twila

Liked: Cleanliness, staff & service
Everything was great!!! The room was decorated. Really cute. Staff was wonderful. We will definitely be back.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Mike

Floors were dirty, matress was most uncomfortably. Ok for the price but wont stay again.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Geneva

Kinda loud right by the freeway. Needs some TLC.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Shereen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front desk and staff
Stayed 1 night in Sep 2025