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Huetor Santillan Vacation Packages

Very good

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

We had a good experience with the customer service—they were responsive and polite whenever we reached out. Unfortunately, the apartment itself was very disappointing and did not match the expectations set by the listing. The air conditioning was not working properly, the floors were dirty when we arrived, there was mold in the shower, and the toilet seat had what appeared to be old stains on it. To make matters worse, we saw a roach before we left. While we appreciate the staff’s kindness and willingness to communicate, the cleanliness and maintenance of the property need significant improvement. I hope these issues are addressed for future guests.

The staff was extremely helpful. My flight was 26 hours delayed because of an engine problem and the hotel staff responded immediately to all ow my partner who arrived on a different flight to allow her instead of me to check in. They also allowed my son who arrived the next morning to take a shower. So helpful and generous

Tout est en place pour vous accueillir:vaisselle et ustensiles, batterie de cuisine pour la plaque, four micro-ondes, grille-pain, cafetière, café, sucre, huile, sel/poivre, essuie-tout, kit d’entretien de base avec savon/lingette/linge à vaisselle/sacs poubelles, plusieurs rouleaux de papier toilette, des serviettes propres, etc. Nous avons même eu droit à un petit cadeau pour notre anniversaire de mariage! S’il vous manque quelque chose pendant le séjour, simplement écrire à l’hôtelier et vous les recevez dans la journée même. Pour terminer, l’emplacement est parfait et il y a une épicerie à trois maisons au coin de la rue du côté du parc et plusieurs arrêts autobus, sans parler des nombreux restaurants abordables et commerces! Nous y retournerons assurément!