6/10 Okay
Erin
Traveled with family and small children
Aug 24, 2025
Liked: Cleanliness
We arrived at the hotel at 2:45 expecting a 3:00 check in. When we got to the front desk they told us our room wasn’t ready. We sat down in the lobby hoping to get our keys within 10-15 minutes. Unfortunately, the time kept getting pushed back and pushed back. We finally got our keys at 3:45 and had to quickly run up to the room to drop our luggage and get my daughter changed for her soccer tournament. The front desk receptionist, Kimberly, was unapologetic and rude. The next morning we inquired about a late check out and they told us no because they were at capacity and couldn’t allow us to stay past the 11am checkout. Our plan was to go to our daughter’s morning soccer game and then treat our children to a quick swim before driving back home. They told us absolutely not. We were disappointed and frustrated since we did not check in until an hour after our arrival time the day before. Due to our soccer tournament schedule and the lack of flexibility from the hotel staff, our children did not get to swim at all.
Erin
Stayed 1 night in Aug 2025




















