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High Falls Vacation Packages

The room was clean enough—no frills, just basic amenities. The location seems a little rough at night but better in the daytime. The fact that it's across from a hospital that has security makes it slightly more safe. My interactions with the staff weren't great and they provided little help. I only stayed 2 nights but after night 1 I had a clogged toilet and when I told the front desk about it they said that maintence wasn't there on the weekends and that the plunger wasn't accessible. I had to inquire multiple times about getting a room change and then I had to go back again for a new key. It's convinient enough for a short stay for a lone traveler but nothing more.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

Very clean, attentive staff and very helpful