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The Railway Hotel

4.0 star property

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Photo gallery for The Railway Hotel

Family Room | Individually decorated, individually furnished, blackout drapes
Family Room | Individually decorated, individually furnished, blackout drapes
Reception
Exterior
Family Room | Individually decorated, individually furnished, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Church Street, Haydon Bridge, Hexham, England, NE47 6JG
  • Place, Segedunum
    ‪3 min walk‬
  • Place, Vindolanda
    ‪10 min drive‬
  • Place, Chipchase Castle
    ‪27 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪33 min drive‬

Room options

View all photos for Room (The Ratcliffe)

Individually decorated, individually furnished, blackout drapes

Room (The Ratcliffe)

8.0 out of 10
Very good
(2 reviews)
  • 391 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (The John Martin)

Individually decorated, individually furnished, blackout drapes

Room (The John Martin)

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Individually decorated, individually furnished, blackout drapes

Twin Room

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room (The Cookson)

Individually decorated, individually furnished, blackout drapes

Room (The Cookson)

9.0 out of 10
Wonderful
(2 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | Individually decorated, individually furnished, blackout drapes

Superior Room

  • 753 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | Individually decorated, individually furnished, blackout drapes

Family Room

  • Sleeps 2
  • 1 Twin Bed

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About this property

The Railway Hotel

4-star Hexham inn with restaurant
This smoke-free inn features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and a free manager's reception are also provided. Additionally, tour/ticket assistance, a picnic area, and a lobby fireplace are onsite.
The Railway Hotel offers 5 accommodations with complimentary bottled water and hair dryers. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with premium digital channels.

Bathrooms include showers and complimentary toiletries. This Hexham inn provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the inn include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.

This Hexham inn also offers a terrace, tour/ticket assistance, and a picnic area.

The Railway Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.
The Railway Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • TV in common areas

Conveniences

  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in stairways
  • Hardwood flooring in room
  • Smooth flooring in room
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 1675
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 45.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Railway Hotel Haydon Bridge
Railway Haydon Bridge
Railway Hotel Hexham
The Railway Hotel Inn
The Railway Hotel Hexham
The Railway Hotel Inn Hexham

The Railway Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 143 reviews
Rating 8 - Good. 36 out of 143 reviews
Rating 6 - Okay. 13 out of 143 reviews
Rating 4 - Poor. 4 out of 143 reviews
Rating 2 - Terrible. 8 out of 143 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Inconsiderate guests and poor customer service.

The room itself was clean and comfortable. No proper instructions were sent regarding accessing the room (which is via a key safe). Luckily, the girl in the pub had a scrap of paper with the details. I didn't see anyone from the hotel itself during my stay. There is a small kitchen with a breakfast bar (seating for two people), fridge, toaster etc but no sink. During my stay the room was being used to store three bikes belonging to other guests which I think is incredibly inconsiderate. What I find even more disturbing though, is the fact that they were allowed to do it. Either the management condones the practice or they were unaware. The latter suggests a lack of supervision of the property which I find disturbing. I sent an email the next day but have yet to receive a reply. Very poor customer service.
Inconsiderate guests using the kitchen area for bike storage.
Stayed 1 night in Jul 2025

10/10 Excellent

Chaplain Barry

Traveled with group
Liked: Amenities
A very clean and comfortable place. The rooms were very nice and the beds quite comfortable. The bathrooms were up to date and there was plenty of hot water. The pub next door was very hand for a drink and breakfast in the morning. Very friendly staff.
Stayed 3 nights in Aug 2025

2/10 Terrible

Alain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor experience and no response to complaints

Similar commination problems with owner as others have reported. No info on how to access room (pub next door helped even though they have nothing to do with the hotel anymore despite the photos). Owner said txt had ben sent but had left phone at home so couldn’t say who she’d sent it to. After stay, no response to complaints after several attempts to contact requesting refund (saying she cannot read Hotels.com messages when they contacted her). Complaints were: 1. Toilet seat fell off toilet – not attached to unit 2. Water bottle stopper had mould growing in it 3. Breakfast – make it yourself but nowhere to eat it (no table / chair in room and tiny communal table in room where ingredients stored 4. Flies flew out of breakfast fridge when opened 5. Bed mattress old and worn out 6. WiFi inoperable How can she run a business like this? Stay somewhere else.
Stayed 1 night in Jul 2025

4/10 Poor

Carl

Stayed 2 nights in Jul 2025

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Yash

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

6/10 Okay

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely little Inn and the Village area very pretty. The room itself was nice; however smaller than what was expected as was the bed which was not that comfortable. We seemed to be the only people there which I found odd given when I booked it appeared the Inn was sold out. Breakfast was do it yourself with bread, cereal etc available in a small room next to the entrance. There is no one on site and instructions for getting in were provided by email. The room would be great for one person. The bathroom and room were clean ( carpet a bit dated). We only stayed one night on our way through I don’t think this place would have worked if we had planned to stay longer. I understand the Inn might be under new ownership or a new operator. There is a for sale sign in the outside. Overall it worked but as noted room and bed smaller than expected.
Stayed 1 night in Jun 2025

4/10 Poor

Allyson

Stayed 1 night in May 2025

6/10 Okay

Sheila

Liked: Cleanliness

Misleading

The "hotel" has closed. The base of the bed was very wobbly, how I imagine a waterbed might feel. The eco-toilet was very loud.
Stayed 1 night in Apr 2025

2/10 Terrible

Ross

T

Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in/check out, Host very friendly and couldnt be more helpful. Comfortable and clean.
Stayed 1 night in Apr 2025

8/10 Good

Jitka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Frankie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed there several times, peace smd quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and friendly. Lovely weekend stay.
Stayed 2 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Stayed numerous times, great location, quiet bar downstairs, comfy bed, clean. Just limited for places to eat
Stayed 1 night in Sep 2024

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was good for access to Hadrians Wall which was the reason we stayed there.
Stayed 2 nights in Sep 2024

10/10 Excellent

Elyson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Donna

Traveled with partner
Liked: Staff & service
The girl behind the bar was very friendly. The bar area was ok not a lot of choice of beers. Disappointed with food said Bistro nothiing like on website only burgers or wraps available and that came up in cardboard boxes ! Not very good. Room and bed were clean. Only on street parking and was lucky to get a space. Ok for one night
Stayed 1 night in Sep 2024

10/10 Excellent

Geoffrey

Liked: Amenities
Very comfortable and staff were friendly and helpful, breakfast was excellent
Stayed 3 nights in Sep 2024

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clearly an old property very quaint and charming. In need of some maintenance in some areas. The bedroom was spacious and well furnished. The ensuite was very petite, good sized shower plenty of hot water at a good pressure. The toilet area was cramped, tight to use. Great cooked breakfast Charming pub very friendly staff and locals. On road parking which was fine. Easy to find space to park.
Stayed 4 nights in Aug 2024

10/10 Excellent

linda

Stayed 1 night in Jul 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Disappointed that the bed was not a king size as stated. Also no pizzas this time as they were brilliant last time we stayed.
Stayed 1 night in Jul 2024