8/10 Good
Noreen
May 27, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
New building, no service
The property and rooms were very nice and new. However, they are not set-up for Hotels.com (or expedia) customers. There is really no service or personnel at this "hotel". One must self check-in. The issue is that you need a 6 digit code which was suppose to be emailed; however, they did not send this to customers that book through expedia/hotels.com. I had even reached out them prior to arriving stating my arrival time via the app's messaging service, and they never responded.
They have one person there Monday-Friday 10am-5pm, but when we arrived at 2pm on Thursday, this person was not there. Once they finally arrived at their office, they did give me my 6 digit code, but stated that I needed to wait until 3pm to check-in. When I did the self check-in at 3pm, the computer said, "your room is not ready yet, please wait until 3pm". Very frustrating after traveling for over 12 hours. This same person then did something on their computer and asked me to self check-in again. I booked the room for 2 people, but this computer system only provided me with one key. I then had to go back to this person to ask for another key. Why can't they just check us in?
The room had no TV. There was a common area with a TV, but we could not access the 4 channels that were suppose to be available, so we couldn't watch the local hockey game etc.
The cleaning service is weekly with light cleaning every other day. They don't alway show up.
Noreen
Stayed 8 nights in May 2025