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SureStay Hotel by Best Western Helen Downtown

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Indoor pool, a heated pool
Room amenity
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning
$100
includes taxes & fees
Dec 3 - Dec 4

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪5 min walk‬
  • Place, Charlemagne's Kingdom
    ‪7 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(48 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(101 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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Room, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, blackout drapes, iron/ironing board
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  • Free WiFi
4.1 out of 5, Very Good, 1,076 reviews
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About this property

SureStay Hotel by Best Western Helen Downtown

Helen hotel with indoor pool
This hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a convenience store are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and a convenience store. Onsite self parking is complimentary.

SureStay Hotel by Best Western Helen Downtown has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1008 reviews
Rating 8 - Good. 258 out of 1008 reviews
Rating 6 - Okay. 96 out of 1008 reviews
Rating 4 - Poor. 37 out of 1008 reviews
Rating 2 - Terrible. 30 out of 1008 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities
Room and pool were clean. Staff friendly. The property is older and needs some maintenance, most critically needs to replace the air conditioning units and the refrigerator froze my food. It was so handy to be able to walk to everything. I would stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice old motel/hotel right downtown Helen. Cheap price. Service was very nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to downtown of Helen
Stayed 2 nights in Aug 2025

8/10 Good

Melissoy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very nice, a little outdated, but overall clean and the sleeping environment adequate. I would very much stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Demarcus

Traveled with group, Traveled with family
Liked: Amenities
The Staff The Setup How Clean They Were The Breakfast Everything
Stayed 2 nights in Aug 2025

4/10 Poor

Reinaldo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was so humid. Wet bath towels never dry up The room smell mold need big dehumidifier The staffs are nice but room has problems
Stayed 2 nights in Aug 2025

8/10 Good

Ruby

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Ireland was a great help with suggestions on dining and shopping ideas
Stayed 1 night in Aug 2025

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to town, tubing and coaster. Clean comfortable room. Friendly staff. Good breakfast. The bed and pillows are amazing. Highly recommend.
Stayed 3 nights in Aug 2025

8/10 Good

Danny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Good location

Other than mattress was wore out it was a good stay
Stayed 1 night in Jul 2025

2/10 Terrible

Pamela

Stayed 2 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall. Nice little pool open late, which was appreciated. Bed was not as comfortable as some, being more on the hard side. Lighting at night was good/dark.
Stayed 1 night in Aug 2025

10/10 Excellent

Edie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t understand why coffee makers are no longer in the rooms. Staff says it’s best westerns policy. Very inconvenient. Also no slip strips in the bath tub. Very dangerous
Stayed 2 nights in Aug 2025

10/10 Excellent

Maher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and convenient option for a visit to Helen, GA.
Stayed 1 night in Aug 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jamie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, friendly staff… the only downfall was that there was some unattended children who were awful honestly… that’s definitely not the hotels fault but the only issue we had during our stay. Would definitely recommend
Stayed 1 night in Aug 2025

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
We changed rooms due to some problems in the other and the staff worked hard to please us! Can’t argue with that at all. Very comfortable and clean!!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Lucinda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere 👌
Stayed 1 night in Aug 2025

4/10 Poor

Miguel

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Old and smells like mold. Shower handle loose. Ac didn’t cool well. Never again
Stayed 1 night in Aug 2025

8/10 Good

Erika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the whirlpool in our room. Very clean and hot water with working jets. No elevator to the second story but comfortable and nice outdoor area to relax.
Stayed 1 night in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Large King room very comfortable!
Stayed 1 night in Aug 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in downtown Helen, this property offers everything you need to enjoy your time there. They have a pool and are conveniently located close to shopping and dining options. It is also located in walking distance to Cool River Tubing if you have that on your bucket list. We Will definitely stay here again.
Stayed 1 night in Jul 2025

2/10 Terrible

Justin

Disliked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Ines

Stayed 1 night in Jul 2025