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The Birch Hotel

3.5 star property

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Photo gallery for The Birch Hotel

Front of property
Meeting facility
Family Room, Non Smoking (Multiple Beds) | Desk, blackout drapes, iron/ironing board, free WiFi
2 bars/lounges
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Laundry
$103
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Lewes Road, Haywards Heath, England, RH17 7SF
  • Place, Hanbury Stadium
    ‪12 min walk‬
  • Place, Beech Hurst Gardens
    ‪3 min drive‬
  • Place, Wakehurst Place
    ‪12 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪22 min drive‬

Room options

View all photos for Standard Room, Non Smoking (1 Double Bed)

Standard Room, Non Smoking (1 Double Bed) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, Non Smoking (1 Double Bed)

9.0 out of 10
Wonderful
(30 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Non Smoking (1 Twin Bed)

Standard Room, Non Smoking (1 Twin Bed) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, Non Smoking (1 Twin Bed)

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, Non Smoking (2 Twin Beds)

Standard Room, Non Smoking (2 Twin Beds) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, Non Smoking (2 Twin Beds)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 1 Double Bed

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Exclusive Double Room

Exclusive Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Exclusive Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

The Birch Hotel

3.5-star Haywards Heath hotel with 2 restaurants
This smoke-free hotel features 2 restaurants, 2 bars/lounges, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and conference space are onsite.
The Birch Hotel offers 51 accommodations with coffee/tea makers and hair dryers. 26-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Haywards Heath hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 3.5-star property consist of a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 538 square feet (50 square meters) include conference space. This business-friendly hotel also offers a garden, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

The Birch Hotel is a smoke-free property.

English breakfasts are available for a surcharge between 7 AM and 10 AM on weekdays.
Courtyard Restaurant - Overlooking the garden, this restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Courtyard Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 538 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night, plus a one-time cleaning fee of GBP 10.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per day

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10 per person
  • Pet fee: GBP 15.00 per pet, per night plus GBP 10.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Best Western Birch Hotel HAYWARDS HEATH
Best Western Birch Hotel
Best Western Birch HAYWARDS HEATH
Best Western The Birch Hotel
Best Western Birch
The Birch Hotel
The Birch Hotel Hotel
The Birch Hotel Haywards Heath
The Birch Hotel Hotel Haywards Heath
Birch Hotel Haywards Heath
Birch Haywards Heath

The Birch Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 294 out of 749 reviews
Rating 8 - Good. 334 out of 749 reviews
Rating 6 - Okay. 87 out of 749 reviews
Rating 4 - Poor. 19 out of 749 reviews
Rating 2 - Terrible. 15 out of 749 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, quiet room, good breakfast, helpful staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality towels. Big car park. Good size room! Lots of food for breakfast! Very helpful staff!
Stayed 3 nights in Aug 2025

8/10 Good

Theresa

Liked: Staff & service, property conditions & facilities
Good check in, room was fine, although bed was on the small side. Bathroom was well equipped, good shower. Something fell down behind one of the bedside cabinets sadly very dusty behind
Stayed 1 night in Aug 2025

8/10 Good

Giles

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

A lovely country house hotel with a few issues.

A lovely country house hotel on the outskirts of Haywards Heath ( we walked into town a number of times in 20 minutes or so ) The building and decor are in great condition with lots of character remaining. Our room was spacious and very comfortable as well as very well equipped. The room was serviced daily with fresh consumables including water and biscuits. The bathroom was fairly modern and light and airy. The bar and bistro area look to have been recently refurbed in a fairly modern style and there is outdoor seating too. We only had breakfasts at the hotel but found the food to be well cooked and presented and very enjoyable. We had a few niggles and these may be down to low staffing levels, firstly although our room was generally lovely, cleaning was lacking. Most of the hard surfaces had a thick layer of dust and there was quite a lot of cobwebs and spiders around the ceiling, windows and even in the bathroom. Service at the bar and even at Reception was sometimes lacking too. This said, we really enjoyed our stay and may well return one day.
Stayed 3 nights in Aug 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Haven in Haywards Heath

Just spent a fab night in the excellent Birch Hotel. Everything was great, room, food and staff, most particularly Kim on Reception. I'm very happy to recommend this little gem. Thank you. Patrick S
Stayed 1 night in Aug 2025

10/10 Excellent

Tyler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks so much for having us! We had a great time and a lovely sleep, staff were very nice, friendly and helpful! The bar was great and the optional breakfast in the morning was delicious. Thank you again, see you soon!
Stayed 1 night in Aug 2025

6/10 Okay

Taha

Liked: Cleanliness, staff & service, property conditions & facilities
The room was okay but the remote for the AC didn’t work. The plugs that are available don’t work for apple laptops chargers. The garbage been wasn’t cleared from the previous guest. There cleanliness of the room needs to be address
Stayed 1 night in Aug 2025

8/10 Good

Zak

Stayed 1 night in Jul 2025

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only had breakfast, which was a buffet, hot and continental, lots of choice. Hot breakfast was lovely.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical features. Friendly staff who went above and beyond during my stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best nights sleep this year from 12 hotels.

From check in to check out, nothing was to much trouble for the staff. Needed to print a couple of documents out that id forgotten to pack. Not a problem, emailed them and they printed them without any bother. Room was the perfect size with a very comfortable bed. Been a real building and not a prefab, the walls were nice and thick so no hearing other guests in their rooms. Bathroom was suprisingly large, modern, and extremely clean. The shower was a walking with actual room to swing the proverbial cat, a powerfull shower that was straight forward to use, and one that can be held to rince the places fixed showers cant reach unless you hand stand. Wifi was free, easy to connect and fast enough to stream a film without freezing up. After stopping at a dozen hotels this year so far around the UK, i can honestly say, this provided the best nights sleep mile a mile. Id like to say a big thank you to all the staff here from the Reception team, to the housekeeping staff, a very big thank you for making my stay such a good one leaving me refreashed for the day ahead at the South of England Show Ground just up the road.
Stayed 1 night in Jul 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

mark

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Henri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birch Hotel Stay

Great hotel and a welcome tour down history. Nice rooms, modern renovations and has everything needed inside rooms. Luggage was carried up to room for me as staircases are quite narrow, but it's part of the old character of hotel and beautifully maintained. Staff were super friendly and helpful. I'd stay here again anytime
Stayed 1 night in Jul 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel. Pleasant stay. Nice staff, very accommodating. Would recommend
Stayed 1 night in Jul 2025

6/10 Okay

mark

Liked: Cleanliness, staff & service, room comfort
Our room was ment to have a bath it didn’t, it was really noisy compared to other stays here! There was a stain on the carpet the air con underneath the carpet was soaking wet?
Stayed 1 night in Jul 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great friendly hotel

Great family hotel , very friendly at check in and room upgraded at no extra cost with an air conditioned room .
Stayed 1 night in Jul 2025

6/10 Okay

Christopher Henry

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel advertised with Restaurant but not available

During check in we were informed there was no Restaurant service although we had chosen this Hotel as it had Restaurant facilities and the listed menu suited our tastes. We attempted to get clarification of when the the Restaurant would open and it was suggested not during our 4 night stay. As can been from the attached photo only soup and sandwiches could be offered for Dinner although it was noticeable functions were catered for during our stay. We were disappointed that reception would not provide any guidance of alternative places to obtain dinner in the area. We were therefore required to look for ourselves in a unfamiliar area. Reading reviews this does not appear to be a one off experience so beware of what is offered. We believe the Hotel should have given prior warning that this service was not available.
Stayed 4 nights in Jul 2025

4/10 Poor

Kyle

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is in a lovely location, however.., bath plug - release mechanism is faulty so unable to drain bath, air-con - sounds like a helicopter gunship, also currently no chef on site so they are unable to serve evening meals.
Stayed 2 nights in Jul 2025

6/10 Okay

MIRIAM

Traveled with family
Liked: Room comfort

Good value for what you get

Clean towels were left on floors outside rooms by cleaners whilst servicing rooms. Pleased I didn’t see this before using them! First time I’ve been asked by a cleaner if I’m leaving so that they can service my room. Normally cleaners have this information. Staff could be a little friendlier in certain areas. Breakfast ok.
Stayed 2 nights in May 2025

8/10 Good

Bartlomiej

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with comfy bed and friendly staff, the room was clean and decent size, Highly recommend
Stayed 1 night in May 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025