4/10 Poor
margaret
Sep 9, 2025
Liked: Staff & service
Disliked: Cleanliness
conveniently located in terminal two. Bed was nice. But the downside was pretty awful. The carpet, a light color, was plainly quite dirty and stained. I didn’t want to take my shoes off. The shower stall had mold in the ceiling and in the grout lines. This is basic cleanliness and it doesn’t take rocket science for housekeeping to spread the mold when they see it and to keep the carpets clean with some regularity. The hotel was quite dated as many airport hotels are, but this was not a Holiday Inn or a motel six, it was a Sheraton. At this price point, travelers have a right to expect basic cleanliness.
what made it worse? Was that at check-in, we were asked what time we plan to check out, which we informed the front desk. But by 8:30 in the morning, housekeeping was already knocking on the door, interrupting our sleep, followed by a bar man, looking for his bar tray that he used to serve a glass of wine to us the night before.
we had gone to the bar, as is our habit, to pay for a glass of wine to take to our room. We were told that we could not do that and had to use room service. For travelers on the fly, this is extremely inconvenient because of the wait time. Didn’t make sense to me. We finally checked out shortly after.
margaret
Stayed 1 night in May 2025
