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Harriman Vacation Packages

Excellent property recommended

Property was extremely conveniently located to Main Street. The pool was clean with plenty of towels. Staff was pleasant. Great overall experience.

When checking in the front desk informed me that I had $42 to spend in room order including patronage at the restaurant on site. They did not mention that the spend doesn’t include or cannot apply to gratuity. I spent $40 on the entire bill at the restaurant and the hotel only took off the portion without the gratuity. The toilet was not flushing well and toward the end of my stay the water never stopped running so I had to call the front desk at 10pm. The elevator was not working but the technician appeared to not communicate to hotel guests by just standing there. I had to carry 3 bags and took a few steps down to another elevator.

from the beginning to the end, the experience was excellent

Disappointing Experience at Lotte New York Palace Unfortunately, my stay at Lotte New York Palace was quite disappointing. The staff was generally rude and not helpful, and I did not receive the level of hospitality I would expect from a luxury hotel. My room was very noisy, and when I asked to be relocated, the staff was not cooperative or accommodating. The experience at the restaurant was also disappointing, with staff members being particularly rude and inattentive. For a hotel of this reputation and price level, I expected much better service and professionalism. Sadly, the overall experience did not meet the standards I would expect from Lotte New York Palace.

Our room and the view was amazing! The room was clean and spacious and our host was very helpful. We had a small issue with the ac on the first night and it was handled quickly. We would definitely book this property again!