*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
This property will be closed from June 18 2024 to July 31 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
Property Features
Smarana Hanoi Heritage - Hotel and Retreats features a full-service spa. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.
This Art Deco hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.
Smarana Hanoi Heritage - Hotel and Retreats has designated areas for smoking.
- Couples/private dining
- Coffee/tea in common areas
- Designated smoking areas (fines apply)
- Art gallery on site
- Elevator
- Rooftop terrace
- Number of bars/lounges - 1
- Tasting room
- Wine release events
- Full-service spa
- Public winery tours
- 24-hour front desk
- Uncovered parking
- Secured parking
- Tours/ticket assistance
- Year Built - 2022
- Free self parking
- Dry cleaning/laundry service
- Free WiFi
- Number of coffee shops/cafes - 1
- Safe-deposit box at front desk
- Distance from property (ft) 656
- Free reception
- Proposal/romance packages available
- Distance from property (meters) 200
- Hair salon
- Offsite parking reservations required
- Breakfast available (surcharge)
- Number of restaurants - 1
- Concierge services
- Snack bar/deli
- Street parking
- Designated smoking areas
- Parking (limited spaces)
- Total number of rooms - 20
- Accessible airport shuttle
- Number of floors - 9
- Number of buildings/towers - 1
- Wedding services
- Airport transportation (surcharge)
- Multilingual staff
Family Friendly Amenities
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
- Refrigerator
Room Amenities
Smarana Hanoi Heritage - Hotel and Retreats offers 20 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Smart televisions come with premium cable channels and Netflix. Accommodations at this 4.5-star hotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Television
- Wheelchair accessible
- Refrigerator
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Free local calls
- Private bathroom
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Kitchenette
- Espresso maker
- Designer toiletries
- Soundproofed rooms
- Turndown service
- Free bottled water
- Microwave
- Cookware, dishware, and utensils
- Premium TV channels
- Wireless internet access
- Blackout drapes/curtains
- Slippers
- Cable TV service
- Free WiFi
- Individually furnished
- Individually decorated
- TV size: 49
- Electric kettle
- Oven
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Smart TV
- Netflix
- Number of beds 1
- Champagne service
- Cleaning supplies
- Soap
- Shampoo
- Toilet paper
- Guidebooks or recommendations
- Electrical adapters/chargers
- Streaming services
- Eco-friendly cleaning products provided
- Paper towels
- Restaurant dining guide
- Ice maker
- Wheelchair-width doorways
- Wardrobe or closet
- Toothbrush and toothpaste available
- Change of towels (on request)
- Change of bed sheets (on request)
- Meal delivery service available
- WiFi speed 50+ Mbps
- Hardwood flooring in room
Parking
Free self parking , Parking (limited spaces) , Free parking nearby
Internet
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Food & Drink
A complimentary manager's reception is offered each day.
La Memoire - This lobby lounge specializes in local cuisine and serves brunch and light fare.
Lunaire - This rooftop bar specializes in local and international cuisine and serves dinner only. Happy hour is offered. Open daily.
La Carpe - Overlooking the garden, this fine-dining restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
Spa Services
The onsite spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is open daily.
- Hot stone massage
- Number of treatment rooms 2
- Thai massage
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Well-lit path to entrance
- Wheelchair-accessible registration desk
- Stair-free path to entrance
- Wheelchair-accessible spa
- Wheelchair accessible (may have limitations)
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- Christmas Eve (24 December) Gala Dinner per adult: VND 1360800
- Christmas Eve (24 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- Christmas Day (25 December) Gala Dinner per adult: VND 1360800
- Christmas Day (25 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- New Year's Eve (31 December) Gala Dinner per adult: VND 1360800
- New Year's Eve (31 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- New Year's Day (1 January) Gala Dinner per adult: VND 1360800
- New Year's Day (1 January) Gala Dinner per child: VND 1360800 (up to 18 years old)
We have included all charges provided to us by the property.
Optional extras
- Fee for local cuisine breakfast: approximately VND 500000 for adults and VND 350000 for children
- Airport shuttle fee: VND 835000 per vehicle (one-way, maximum occupancy 5)
- Airport shuttle fee per child: VND 835000 (one-way), (up to 18 years old)
- Nearby parking fee: VND 150000 per day (656 ft away)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Service fee: 5 percent
- Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at anytime
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, JCB International, debit cards, cash, and mobile payments. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Long-term renters welcome.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
Restricted number of spaces per unit
Number of spaces per unit - 5
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Credit card pre-authorization
Staff temperature checks are conducted regularly
Other events allowed
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Long-term renters welcome
Security system
Staffed front desk
Events/parties allowed
Weddings allowed
Family gatherings allowed
Birthday parties allowed
LGBTQ friendly
Smoke detector
Mobile payments
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Food service has been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Parking height restrictions apply
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- No pets or service animals allowed
We should mention
Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
Parking height restrictions apply.
Cashless payment methods are available for all transactions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Reviews
Sorry, we seem to have had an issue loading our review content.
Try again?
