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Hanoi Emerald Waters Hotel & Spa

4.0 star property

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Photo gallery for Hanoi Emerald Waters Hotel & Spa

Suite, Balcony | Minibar, in-room safe, individually decorated, desk
Front of property
Suite, Balcony | Terrace/patio
Lobby sitting area
Buffet

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite, Balcony

Suite, Balcony | Balcony view

Suite, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Deluxe Family Room

  • 441 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Honeymoon Suite, City View

Minibar, in-room safe, individually decorated, desk

Honeymoon Suite, City View

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Twin Room

Minibar, in-room safe, individually decorated, desk

Junior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, City View

Family Room, City View | Minibar, in-room safe, individually decorated, desk

Family Room, City View

  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually decorated, desk

Deluxe Twin Room

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Quadruple Room

Minibar, in-room safe, individually decorated, desk

Family Quadruple Room

  • 645 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Double Room

Minibar, in-room safe, individually decorated, desk

Junior Double Room

8.0 out of 10
Very good
(3 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, desk

Deluxe Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

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About this property

Hanoi Emerald Waters Hotel & Spa

4-star hotel in Old Quarter
This hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and massage/treatment rooms.
Hanoi Emerald Waters Hotel & Spa offers 50 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Each accommodation is individually decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
EF Massage & Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Hanoi Emerald Waters Hotel & Spa features a full-service spa. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This Art Deco hotel also offers spa services, a library, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hanoi Emerald Waters Hotel & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Salmon Run - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 230,000 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salmon Run

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2016
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Fireplace
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for VND 0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 230000 per person
  • Airport shuttle fee: VND 432000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 432000 (one-way), (up to 12 years old)
  • Crib (infant bed) fee: VND 0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Hanoi Emerald Waters Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 727 out of 935 reviews
Rating 8 - Good. 183 out of 935 reviews
Rating 6 - Okay. 20 out of 935 reviews
Rating 4 - Poor. 3 out of 935 reviews
Rating 2 - Terrible. 2 out of 935 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and location

We had the top floor front facing room with king bed and balcony Comfy bed, very clean hotel and friendly staff! Breakfast was good Loca was excellent, in old quarter walking distance to the lake and other activities. But a bit off from the center so not super loud
Stayed 2 nights in Mar 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again
Stayed 5 nights in Mar 2025

10/10 Excellent

Seok Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Seok Seng

Stayed 1 night in Mar 2025

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service
The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average. Staff was great, and very helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Celina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and clean, staff were super friendly and helpful. Nice breakfast, wasnt a massive spread but still a good selection of tasty food. Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam. Would return if visiting Hanoi again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Inhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff!!!

All the staff members were very helpful! Thank you!
Stayed 5 nights in Jan 2025

10/10 Excellent

Denise

Stayed 1 night in Jan 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service

Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful.
Stayed 1 night in Jan 2025

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night

Beautiful hotel clean rooms and great included breakfast wish I could have stayed longer great reception who arranged my airport pickup and waited an hour for my delayed flight to land!
Stayed 1 night in Jan 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street.
Stayed 3 nights in Aug 2024

10/10 Excellent

Estel Eve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff are very hospitable
Stayed 3 nights in Apr 2024

10/10 Excellent

Ming, Anaheim

Stayed 1 night in Apr 2024

10/10 Excellent

Ming, Anaheim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Helen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 1 night in Apr 2024

10/10 Excellent

Jeris Ling Yi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, clean and perfect location

The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.
Stayed 2 nights in Jan 2024

10/10 Excellent

DY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel & good manager

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

would recommend

the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.
Stayed 1 night in Nov 2023

10/10 Excellent

jenny

Stayed 1 night in Nov 2023

10/10 Excellent

SURINDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.
Stayed 7 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very hospitable staff.

Stayed 5 nights in Oct 2023

10/10 Excellent

Yow Teck

Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023