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Family Holiday Hotel

3.0 star property

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Photo gallery for Family Holiday Hotel

Egyptian cotton sheets, premium bedding, down comforters
Restaurant
Interior detail
Lobby
Balcony

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
34 Hang Hanh Street, Hoan Kiem District, Hanoi, 100000
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Hanoi Old Town Night Market
    ‪5 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Suite, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Family Suite, Balcony

  • 484 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Family Quadruple Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Family Quadruple Room, Balcony

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed and 2 Large Twin Beds

View all photos for Deluxe Triple Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Triple Room, Balcony

  • 452 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Superior Double Room

Superior Double Room | Egyptian cotton sheets, premium bedding, down comforters

Superior Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

About this property

Family Holiday Hotel

3-star Hanoi hotel, connected to a shopping center in Old Quarter
Along with a restaurant, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, coffee/tea in a common area, 24-hour room service, and dry cleaning are onsite. All 21 rooms feature thoughtful touches like pillow menus and bathrobes, along with conveniences such as refrigerators and microwaves. Free WiFi and Select Comfort beds are standard, as are LED TVs with cable channels.
Family Holiday Hotel offers 21 air-conditioned accommodations with minibars and safes. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch LED televisions come with cable channels. Guests can make use of the in-room full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and rice cookers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Art Deco hotel also offers a library, a terrace, and gift shops/newsstands. Wedding services and tour/ticket assistance can be provided. Complimentary self parking is available on site.

Family Holiday Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered each day.
Family Holiday Hotel has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 8 buildings
  • 8 floors
  • Art Deco architecture
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Microwave
  • Minibar
  • Oven
  • Rice cooker
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at noon
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 235000 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 365000 per vehicle (one-way)
  • A kitchen/kitchenette is available for an additional fee
  • Rollaway bed fee: VND 235000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Family Holiday Hotel Hanoi
Family Holiday Hanoi
Family Holiday Hotel Hotel
Family Holiday Hotel Hanoi
Family Holiday Hotel Hotel Hanoi

Family Holiday Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 12 out of 33 reviews
Rating 8 - Good. 15 out of 33 reviews
Rating 6 - Okay. 2 out of 33 reviews
Rating 4 - Poor. 0 out of 33 reviews
Rating 2 - Terrible. 4 out of 33 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Michael A

Traveled with family
Disliked: Property conditions & facilities, room comfort

Not a FAMILY Hotel

This is definitely NOT a FAMILY Hotel. It is old and the room has no space for luggage. The bathroom is small and WET and basically a toilet and hand basin with a shower head in between the two. The elevator is too small for an infant stroller (Infant Stroller not a Baby Pram) and one person. Our room was on a mezzanine level accessed by stairs between two elevator levels. The Asian breakfast is by coupon, three doors away in a café. (Not even breakfast cereal). I booked and pre-paid for four nights but forfeited the last three not by moving into a regular international hotel half a block away. The receptionist was very obliging in trying to make up for the lack of facilities.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic. Very clean and spacious rooms, very helpful service
Stayed 3 nights in Dec 2019

8/10 Good

Sin Yin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic hotel location, food restaurants located around. A nice place for vacation stay.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No room available when we arrived even though we booked 2 months in advance they had no record of it on their system!! They moved us to their sister hotel for a night then back to them following day (up 4 flights of stairs in 40 degree heat with a 3 year old. I don’t expect this when we reserved and payed for a room). My wife had a cold/flu one evening and when she rang downstairs and spoke in Vietnamese to the receptionist they said they would go and get right away, when we rang back 30 mins later they claimed to know nothing about the request!
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019

10/10 Excellent

Serina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Staff was excellent, extremely accommodating and helpful.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Holiday Hotel Hanoi

Stayed here with family. Location is great and staff is super helpful and friendly.
Stayed 2 nights in Dec 2018

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Holiday Hotel

Visiting the old quarter of Hanoi this hotel is in the perfect location. Staff is super friendly and helpful. Would stay here again.
Stayed 5 nights in Dec 2018

8/10 Good

Drew

Liked: Staff & service
Great little hotel close to lake and city attractions. Staff were very friendly and helpful. Room conditions was fine and always clean. Negative is that breakfast is served in a separate building and the service is non existent. As is the food if you arrive a little late. a separate
Stayed 4 nights in Oct 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There is no non-smoking room . The bathroom is dirty
Stayed 1 night in Sep 2018

10/10 Excellent

Jack, Sydney, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

I can’t remember the last time I stayed at a hotel with such helpful and attentive staff. From the word go, when making our booking, they were very prompt and responsive to my enquiries. The hotel was clean and very centrally located. I definitely recommend it.
Stayed 2 nights in Aug 2018

8/10 Good

Khan, Malaysia

Near to town and good hotel

my stay at the hotel was good and happy /Recommended
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at room 202 , spacious room, nice balcony, excellent breakfast, safe area. Recommended for budget family.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

- Perfect location - Friendly & helpful staffs - Comfort & clean room - Tasty breakfast
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
이 호텔은 호안끼엠 호수의 콩카페 및 4P 핏자집 근처에 있습니다. 깨끗하고, 직원 친절하며, 접근성이 아주 좋습니다. 1년중에서 1월달이 가장 추운기간인데, 난방시설이 없고, 발코니샤시가 조금 허술해서, 가끔 춥습니다. 12월에는 따뜻한 물이 나오지 않습니다. 1월에는 따뜻한 물이 잘 나옵니다. 토요일에는 근처 식당의 카페에서 라이브콘서트가 있어서 밤11시까지 시끄럽습니다. 호안끼엠 호수는 금토일요일 저녁에는 교통을통제하고, 야시장이 열립니다. 구경거리가 많습니다. Family Holiday Hotel 은 비교적 저렴하고 좋습니다. 1년중에서 1월달만 추운것을 감안하시면 나머지 11개월은 이용하기 아주 좋습니다. 그리고, 엘리베이터있습니다. 저희 가족들은 아주 잘 이용하고, 편히 쉬었다가 갑니다. 다음에도 당연히 이용할 것 입니다.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 4 nights in Nov 2019

8/10 Good

stéphane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent emplacement pour visite de la vielle ville .
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

패밀리 홀리데이 호텔 이용후기

숙소 위치는 굉장히 좋습니다~ 호안끼엠 위쪽 광장? 야시장 입구랑 도보 1분 거리여서 위치가 아주 좋아요~~ 옆에 편의점도 있구요! 새벽 체크인 가능하구요(직원분이 로비 소파에서 주무시고 계시더군요) 친절합니다~~ 제 기준엔 방 크기는 그리 넓지도, 좁지도 않은 적당한 크기였구요~ 청결도는 괜찮았어요! 근처 비슷한 가격대의 호텔들 후기를 봤을때, 개미가 나온다,벌레가 나온다 등등을 봤었는데 여긴 안그래서 좋았어요 시설은 낡았는데, 나름 깨끗하더라구요 (보심 아실거에요~낡았는데 깨끗하다는 것을요) 또 좋았던 점은 샤워기 수압이 강해서 좋았어요~ 대신 창문이 없어서 밖의 상황이 어떤지 몰라서 그게 조금 불편했네요~~ 그러나 좋았던 점은 그래서인지 소음이 없었어요! 오토바이 소리, 닭 울음소리 같은건 안들렸어요~~ 만약 다시 하노이에 온다면, 다음에도 또 이용할 것 같아요!
Stayed 2 nights in Dec 2018

10/10 Excellent

Dongju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

직원이 친절한 호텔

직원이 무척 친절하고 영어가 유창함 호안끼엠 호수에서 가까워 이동이 편리함 아침 조식이 대체로 맛난 편
Stayed 3 nights in Nov 2018

8/10 Good

Chun Yi

Good hotel

Good location Good service
Stayed 1 night in Sep 2018

8/10 Good

Chun Yi

Good hotel

Good location Friendly crews
Stayed 1 night in Sep 2018