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Get an overview of this hotel
5-star Hangzhou hotel, connected to a shopping center in Jianggan

Popular property highlights

Free self parking
Free WiFi
Indoor pool
Business center
Laundry facilities

Location

Located in Jianggan, this luxury hotel is within 1 mi (2 km) of MIXC Mall and Hangzhou Grand Theatre. Chongyi Church is 1.7 mi (2.8 km) away.

Hotel Features

3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a spa tub are onsite.

Room Amenities

All 324 rooms boast jetted tubs and offer WiFi and MP3 docks. 24-hour room service and wired Internet are standard, as are TVs with cable channels.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 193.2 for adults and CNY 96.6 for children (approximately)
  • Fee for in-room wireless Internet: CNY 40 (rates may vary)
  • Fee for in-room wired Internet: CNY 80 (rates may vary)
  • Rollaway bed fee: CNY 419.76 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at 6:00 AM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

UnionPay

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Service animals not allowed

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Debit cards

gap period enforced between guest stays 24 hours

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 419.76 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

We should mention

24-hour pool access

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Hotel Names

  • Conrad Hangzhou Hotel
  • Conrad Hangzhou Hotel
  • Conrad Hangzhou Hangzhou
  • Conrad Hangzhou Hotel Hangzhou

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

Hotel Amenities

Property Features

In addition to a full-service spa, Conrad Hangzhou features an indoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants. The property also offers a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center. Event facilities measuring 17287 square feet (1606 square meters) include a conference center. This luxury hotel also offers a spa tub, a terrace, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Conrad Hangzhou is a smoke-free property.

  • Bar/lounge
  • Elevator
  • Full-service spa
  • Indoor pool
  • 24-hour front desk
  • Free grocery shopping service
  • Conference space
  • Business center
  • Spa treatment room(s)
  • Grocery/convenience store
  • Tours/ticket assistance
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Free wired Internet
  • Smoke-free property
  • Safe-deposit box at front desk
  • Conference space size (meters) - 1606
  • Spa services on site
  • Number of meeting rooms - 8
  • Terrace
  • Luggage storage
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Concierge services
  • Conference space size (feet) - 17287
  • Conference center
  • Laundry facilities
  • Limited onsite parking
  • Spa tub
  • Total number of rooms - 324
  • 24-hour fitness facilities
  • 24-hour pool access
  • 24-hour health club
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Room Amenities

Conrad Hangzhou offers 324 accommodations with MP3 docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Cable television is provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, bidets, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Television
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Jetted bathtub
  • Espresso maker
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Free bottled water
  • Bidet
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Cable TV service
  • WiFi (surcharge)
  • Wired Internet access (surcharge)
  • Egyptian-cotton sheets
  • Pillow menu
  • MP3 docking station
  • Rainfall showerhead
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Linens provided
  • Number of bedrooms - 1
  • Laptop-friendly workspace
  • Wardrobe or closet

Parking

Free self parking , Limited onsite parking

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Food & Drink

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM.

Conrad Hangzhou has 3 restaurants on site.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Spa Services

Conrad SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

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