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Get an overview of this hotel
4-star Hangzhou aparthotel, connected to a shopping center in Jianggan

Popular property highlights

Free self parking
Free WiFi
Restaurant
Indoor pool
Laundry facilities

Location

Located in Jianggan, this aparthotel is within 1 mi (2 km) of MIXC Mall and Hangzhou Grand Theatre. Chongyi Church is 1.8 mi (2.8 km) away.

Property Features

A restaurant, an indoor pool, and a fitness center are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a conference center are onsite.

Apartment Amenities

Each apartment boasts a deep soaking tub and offers free WiFi and a kitchenette. Guests can appreciate conveniences like a living room and a dining area, and other amenities include a refrigerator and an LCD TV. Limited housekeeping is available.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 85 for adults and CNY 43 for children (approximately)
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.

One child stays free

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Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property uses a professional cleaning service

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Security system

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Debit cards

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Hotel Names

  • Ascott Raffles City Hangzhou Aparthotel
  • Ascott Raffles City Hangzhou
  • Ascott Raffles City Hangzhou Hangzhou
  • Ascott Raffles City Hangzhou Aparthotel
  • Ascott Raffles City Hangzhou Aparthotel Hangzhou

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

Hotel Amenities

Property Features

In addition to an indoor pool, Ascott Raffles City Hangzhou provides a sauna and a fitness center. The aparthotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a meeting room and limo/town car service. This business-friendly aparthotel also offers complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. For a surcharge, a shuttle from the airport to the hotel (available on request) is offered to guests. Onsite self parking is complimentary.

Ascott Raffles City Hangzhou is a smoke-free property.

  • Safe-deposit box at front desk
  • Bar/lounge
  • Airport transportation - pickup (surcharge)
  • Shopping mall on site
  • Elevator
  • Fitness facilities
  • Breakfast available (surcharge)
  • Conference center
  • Indoor pool
  • 24-hour front desk
  • Laundry facilities
  • Restaurant
  • Total number of rooms - 180
  • One meeting room
  • Free self parking
  • Dry cleaning/laundry service
  • Steam room
  • Free WiFi
  • Sauna
  • Limo or Town Car service available
  • Smoke-free property
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Room Amenities

Ascott Raffles City Hangzhou offers 180 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations have separate living rooms and include desks. Accommodations at this 4-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. This Hangzhou aparthotel provides complimentary wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided on weekdays only.

  • Air conditioning
  • Room service (limited hours)
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Kitchenette
  • Desk
  • Separate sitting area
  • Free bottled water
  • Microwave
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Free WiFi
  • Individually furnished
  • Individually decorated
  • LCD TV
  • Deep soaking bathtub
  • Rainfall showerhead
  • Number of living rooms
  • Bathtub or shower
  • Housekeeping - weekdays only
  • Limited housekeeping
  • Towels provided
  • Linens provided

Parking

Free self parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Ascott Raffles City Hangzhou has a restaurant on site.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible meeting spaces/business center

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool, a sauna, and a fitness center.

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