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The Casablanca Hotel

3.5 star property

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Photo gallery for The Casablanca Hotel

Reception
Indoor pool
Staircase
Restaurant
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
$100
includes taxes & fees
Jan 7 - Jan 8

Explore the area

View in a map
4 Windward Dr, Grimsby, ON, L3M 4E8
  • Place, Gateway Niagara Information Centre
    ‪15 min walk‬
  • Place, Forty Creek Distillery
    ‪1 min drive‬
  • Place, Peach King Centre
    ‪2 min drive‬
  • Airport, Hamilton, ON (YHM-John C. Munro Hamilton Intl.)
    ‪29 min drive‬

Room options

View all photos for Classic Double Room, 2 Double Beds

Classic Double Room, 2 Double Beds | Premium bedding, Select Comfort beds, desk, blackout drapes

Classic Double Room, 2 Double Beds

8.4 out of 10
Very good
(59 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Premium bedding, Select Comfort beds, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

7.4 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, Select Comfort beds, desk, blackout drapes

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, Select Comfort beds, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Casablanca Hotel

3.5-star Grimsby hotel walkable to Lake Ontario
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and massage/treatment rooms. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and a 24-hour front desk. Weekly housekeeping is available.
The Casablanca Hotel offers 78 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Select Comfort beds feature premium bedding. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)).

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include hot stone massages and massages. A variety of treatment therapies are provided, including aromatherapy.
The Casablanca Hotel features an indoor pool and a 24-hour fitness center. Wired and wireless Internet access is complimentary. Event facilities measuring 8719 square feet (810 square meters) include conference space. This Victorian hotel also offers spa services, a vending machine, and tour/ticket assistance. Concierge services and wedding services can be provided. Onsite self parking is complimentary.

The Casablanca Hotel is a smoke-free property.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Changing table
  • In-room crib
  • Indoor pool
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (weekly)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 8,719 square feet of conference space

Outdoors

  • On a lake

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2001
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from November 23 2025 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Parking area
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Casablanca Inn
Casablanca Winery
Casablanca Winery Grimsby
Casablanca Winery Inn
Casablanca Winery Inn Grimsby
Casablanca Winery Hotel Grimsby
Casablanca Winery Inn Grimsby, Ontario
The Casablanca Hotel Hotel
The Casablanca Hotel Grimsby
The Casablanca Hotel Hotel Grimsby

The Casablanca Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1002 reviews
Rating 8 - Good. 279 out of 1002 reviews
Rating 6 - Okay. 173 out of 1002 reviews
Rating 4 - Poor. 89 out of 1002 reviews
Rating 2 - Terrible. 56 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Micheal

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not want the date it was to be on October 9 and they would not change it will be doing all I can to have this place rated pooe
Stayed 1 night in Oct 2025

6/10 Okay

Stephanie

Traveled with partner
Liked: Staff & service
Great service and location. We found the air in our room to be stagnant even with the HVAC system on. Housekeeping kindly provided a fan when we asked.
Stayed 2 nights in Oct 2025

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
W
Stayed 1 night in Oct 2025

10/10 Excellent

DAN

Traveled with family
Nice
Stayed 1 night in Oct 2025

8/10 Good

Luwam

Stayed 4 nights in Sep 2025

6/10 Okay

Debbi

Liked: Cleanliness, staff & service
Friendly staff.
Stayed 1 night in Oct 2025

4/10 Poor

Kathy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were next to the elevator and at 11:30 & 12:30 kids were running up & down screaming. Our rooms were NEVER done up. They said only ever 3 days. No garbage emptied, beds not made up. When i asked about this the comment was that i should have been told at check in. NO at booking! Bath tub was slippery with no safety bars or safety strips. Was afraid to fall as i was slipping getting in. Don't expect my bed changed daily but made, garbage taken and light vacuum. Furniture and decorations were very old and tired. No double queen rooms. Had to go to desk for a pad & pen and kleenex. Exercise room was in basement, very poor ventilation, no clean mats for floor exercises. Also heard by several locals that they are closing and even heard its going to be torn down, where's the demo team! Front lobby is beautuful! After that down hill. Definitely NOT 7 Star! Very over priced! Usually I stay at Choice chains were they are cheaper, offer a free breakfast AND service the room daily. NEVER will stay there again. Hopefully wrecking ball will arrive soon.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tejbir

Stayed 1 night in Sep 2025

6/10 Okay

Beverley

Traveled with partner
Liked: Staff & service
The location suited the purpose for our over night stay in the area.
Stayed 1 night in Aug 2025

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean and affordable place and convenient to everything we need. Recommended!
Stayed 2 nights in Sep 2025

10/10 Excellent

Gurinder

Stayed 2 nights in Sep 2025

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant rep that delivered our dinner was fabulous. He went above to ensure we felt at home with our order and were pleased. The front desk staff were excellent as they did a quick room change after check in to accommodate us deciding to bring our dog. Pool was clean and room was quiet!
Stayed 1 night in Sep 2025

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Sep 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
convenient to have restaurant in lobby with friendly bartender
Stayed 1 night in Sep 2025

8/10 Good

Jerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young man serving in the dining room was excellent. Went over and above to make sure we were happy with our meal!!
Stayed 2 nights in Sep 2025

2/10 Terrible

Katheline N

Stayed 1 night in Sep 2025

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and comfortable room.
Stayed 1 night in Sep 2025

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay there again. Shower was dirty with mold. Carpets were very old and dirty. Mattress was badly worn, collapsing in the middle. TV didn’t work. Just an overall horrible experience.
Stayed 1 night in Sep 2025

10/10 Excellent

Ed

Older hotel. It a lot of charm and great location
Stayed 1 night in Sep 2025

10/10 Excellent

Richard and Mirella

Liked: Cleanliness, staff & service
Casablanca was clean! Pet friendly. Staff was pleasant and accomodating.. We loved the 5 min walk to the lake. People in this area were polite and friendly.
Stayed 5 nights in Sep 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay.
Stayed 3 nights in Sep 2025

6/10 Okay

Andrew

Stayed 1 night in Sep 2025

8/10 Good

Maura

Liked: Cleanliness
no breakfast do to reno, and room temperature issues.
Stayed 1 night in Aug 2025