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Rakuten STAY TERRACE Hakone Kowakudani

4.5 star property

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Photo gallery for Rakuten STAY TERRACE Hakone Kowakudani

Enjoy cooking in this well-lit kitchen with a large island, oven, and backyard view.
Relax in this serene space, featuring a curved table, textured wall, and bench.
Hotel building with modern design and landscaped surroundings.
Relax in style with a view of the serene outdoor space, featuring a patio with a lawn and seating area.
Relax in this stylish living room with a sofa, coffee table, and side table, surrounded by a potted plant and minimalist artwork.

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Outdoor Space
  • Parking included

Explore the area

Map
483-2 Kowakudani, Hakone, Kanagawa, 250-0406
  • Hakone Open Air Museum
    ‪6 min walk‬
  • Hakone Kowakien Yunessun
    ‪15 min walk‬
  • Hakone Gora Park
    ‪15 min walk‬

Room options

View all photos for [C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

[C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking | Living area

[C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

  • 969 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for [F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking | 1 bedroom, premium bedding, individually decorated

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Stayable Showroom, No pets allowed, Non Smoking

Stayable Showroom, No pets allowed, Non Smoking | Living area

Stayable Showroom, No pets allowed, Non Smoking

  • 861 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

View all photos for [D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

[D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking | Living area

[D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

  • 807 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

View all photos for [F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking | Living area

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

  • 635 sq ft
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for [A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | Living area

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

  • 1830 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 10
  • 4 Queen Beds and 2 Large Twin Beds

View all photos for [B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking | Living area

[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

  • 1023 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for [E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

[E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking | 1 bedroom, premium bedding, individually decorated

[E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

  • 710 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

View all photos for [E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

[E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking | 1 bedroom, premium bedding, individually decorated

[E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Bunk Beds and 2 Twin Beds

View all photos for [D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | 1 bedroom, premium bedding, individually decorated

[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

  • 807 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

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  • Kitchen
  • Washer
  • Dryer
  • Parking included
4.8 out of 5, Exceptional, (223)
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The price is $1,416 total
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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Rakuten STAY TERRACE Hakone Kowakudani

4.5-star apartment in Kowakudani
Massage/treatment rooms, free self parking, and free WiFi in public areas are available at this smoke-free apartment building. Other amenities include a vending machine. Each apartment boasts a spring water bath and offers free WiFi and a kitchen. Guests can appreciate conveniences like a washer/dryer and a refrigerator, and other amenities include a furnished patio and a microwave.
Rakuten STAY TERRACE Hakone Kowakudani offers 22 accommodations with washers/dryers and complimentary bottled water. Rooms open to furnished patios. These individually decorated and furnished accommodations include desks and dining tables. Beds feature premium bedding. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include separate bathtubs and showers with rainfall showerheads, spring water baths, slippers, and complimentary toiletries. This Hakone apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and rice cookers.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available.
Rakuten STAY TERRACE Hakone Kowakudani features spa services, a vending machine, and an elevator. Wireless Internet access is complimentary. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Rakuten STAY TERRACE Hakone Kowakudani is a smoke-free property.

Languages

English, Japanese

Property amenities

Pool/Spa

  • Private indoor mineral hot springs (onsen)
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)

Family friendly

  • Children's dinnerware

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Rice cooker
  • Stovetop

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Window screens

Outdoor areas

  • Furnished patio

Laundry

  • Laundry detergent
  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Vending machine

Location highlights

  • Near a train station

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 22 units
  • 4 floors
  • Eco-friendly toiletries
  • Electric car charging station
  • Individual decor
  • Individual furnishings
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Rakuten STAY TERRACE Hakone Kowakudani Hakone
Rakuten STAY TERRACE Hakone Kowakudani Apartment
Rakuten STAY TERRACE Hakone Kowakudani Apartment Hakone

Rakuten STAY TERRACE Hakone Kowakudani Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 53 out of 63 reviews
Rating 8 - Good. 7 out of 63 reviews
Rating 6 - Okay. 3 out of 63 reviews
Rating 4 - Poor. 0 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful rooms with excellent additions. Really resembles how relaxing and enjoyable Hakone is.
Stayed 1 night in Apr 2025

10/10 Excellent

Osvaldo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had everything we needed. The view was beautiful and the bathroom was amazing
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with so many extras!! The onsen, footspa, and sauna were incredible with the mountain views. Enjoyed the snacks and drinks and loved having a spa onsite where I had the best massage. Hope I can return for another stay!
Stayed 2 nights in Apr 2025

10/10 Excellent

Tiffanie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pro: Clean Easy parking Vending machine food / drink Full of amenities (detergent, toothbrush, toothpaste, bath towel, slippers, comfy pj's) Stacked kitchen (welcome drinks/snacks) PRIVATE ONSEN/FOOTBATH High tech access Lots of storage Con: No one to deal with luggage Need instructions for onsen use (how to turn off) Need instructions for garbage
Stayed 4 nights in Apr 2025

10/10 Excellent

Ezra

Traveled with group
Liked: Cleanliness, room comfort

HEAVEN ON EARTH

One of the best places I’ve ever stayed at! I would totally recommend. Check in and check out was easy, just read email instructions. Check emails frequently. The directions are very clear. Super clean and modern. The private onsen was DEVINE! I had the BEST time staying here. I would definitely come back and totally recommending this place to my friends and family.
Stayed 3 nights in Apr 2025

10/10 Excellent

Pradhiban

Liked: Cleanliness, amenities, property conditions & facilities
Exceeded our expectations! Great location, excellent and spacious room with the bonus of a private onsen and sauna. Easy check in as well. Would highly recommend!
Stayed 1 night in Apr 2025

8/10 Good

james

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
If you want privacy, know where you're going, bring your own food, and are tech saavy. This place is good. But it's a personless hotel. Nobody greets you or tells you what's around. When we first arrived it was a little scary. Like where is everyone? That said the private onsen was great and the facility was brand new.
Stayed 1 night in Apr 2025

10/10 Excellent

Harpreet

Traveled with family
Liked: Cleanliness, room comfort

Amazing!

Absolutely incredible. So spacious and so many pleasant surprises such as the matching pyjamas, onsen, foot spa and sauna!
Stayed 2 nights in Apr 2025

10/10 Excellent

peter

Traveled with family
Liked: Cleanliness, room comfort
The large family room was spacious and clean. Great modern furnishings with classic Hakone touches like a sauna and onsen in the room. Beautiful views from the balcony.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, room comfort

Very nice

Very spacious and full of amenities, loved the hot spring tub. Only issue was they was food smell from somewhere at times. Great beds and kitchen.
Stayed 2 nights in Apr 2025

10/10 Excellent

Louisa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent facilities, private onsen was amazing.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jasmin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Walking to the back entrance with luggage was a bit dangerous. Otherwise the property was beautifully designed on the inside. Luxurious private spa experience. The heated rock bed was one of the best features.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jo

Liked: Cleanliness, property conditions & facilities
What a beautiful property !!! Not a lot of dinner options unfortunately. The scenery around Kowakudani is stunning.
Stayed 1 night in Apr 2025

6/10 Okay

Anna

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The property has literally zero amenities. No lobby, no front desk, no luggage storage, no staff, nothing in the area as far as dining (unless you have a vehicle). It was very challenging for us as it was raining and cold. There were no restaurants walking distance so we ate supper out of the vending machine. We had to check out at 10 am but had nowhere to store our luggage until our airport transport arrived at 2 pm. We had to haul luggage in the rain (with three kids) along the windy road to the closest train station to find somewhere to kill time. For the price i definitely would not recommend staying here.
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose, huntington station

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Guest check in was complicated room check in was fine other than that no issue!
Stayed 2 nights in Mar 2025

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, room comfort
Beautiful, relaxing unit with foot bath and private onsen. Sauna room too but did not have time to use it. Communication tablet worked well when we had questions. No microwave and no coffee refulls but refrigerator had snacks and drinks upon late arrival so that was a relief! Train tram short walk uphill and bus stop a short walk downhill in opposite direction so very convenient location!
Stayed 3 nights in Feb 2025

10/10 Excellent

Sugiri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous property over the top amenities and private onsen. Everything with our stay was perfect except the clothes washer that could be better.
Stayed 1 night in Dec 2024

8/10 Good

Wenpeng

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is amazing. The room is very specious with kitchen and laundry facilities. The private onsen and foot bath on the balcony are bonuses. Very close to train station and not too far from 7/11. However, the check in process was a nightmare. We were meant receive the reservation number and the pin to get into the building, but that never happened. We were stranded outside in the cold weather for at least half an hour. Another guest at the hotel let us in and told us they had the exact issue when checking in. Our friend who made booking via a different platform didn't receive email instruction either. They need to improve their check in process.
Stayed 2 nights in Dec 2024

10/10 Excellent

Benedicta

Liked: Cleanliness, property conditions & facilities
Clean, modern and convenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Darcy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a very nice property with great amenities like the foot bath and Onsen and the cold plunge
Stayed 1 night in Nov 2024

10/10 Excellent

Yin Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
房間非常乾淨，而且配有電子燒烤爐，還有多一個電磁爐可火鍋，附近沒有餐廳，但可開車15分鐘到超市購物，晚上可以享受房間裏面的設施，溫泉有認證，非常舒適
Stayed 1 night in Apr 2025

10/10 Excellent

Anja

Traveled with family
Liked: Room comfort

Relaxing stay

The room was wonderful!! Very relaxing even though there is a road under the hotel. Remember there is no staff at the hotel and no restaurants near by. So you need to think about breakfast and dinner. We used the local 7/11 and Gora is only one station away. Had an amazing massage in the evening.
Stayed 3 nights in Apr 2025

10/10 Excellent

Morten

Traveled with family
Liked: Cleanliness, room comfort

Luxury in the mountains

Very nice apartment in Hakone with private onsen and foot bath. Kitchen was well equipped and we loved eating breakfast with a stunning view of the mountains. Beds are comfortable- the only downside is that both double beds are placed in same room and then the futons (2 floor mattresses) was in a separate room. A bit odd but fortunately 2 of us slept well on the mattresses. The onsen was very nice! For restaurants - use Google Maps. They are located in small towns in the area, and the best way to get around is by train or bus - it is fast and super easy. Just use the Suica card on the phone like in many other cities in Japan. I highly recommend this hotel!
Stayed 2 nights in Apr 2025

10/10 Excellent

Sawako

Liked: Cleanliness, property conditions & facilities
すごく良かった
Stayed 1 night in Apr 2025