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Hoshino Resorts KAI Hakone

4.0 star property

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Photo gallery for Hoshino Resorts KAI Hakone

Public bath
Minibar, in-room safe, desk, free WiFi
Exterior
Japanese-style Room with River View TC3 | Living area | Flat-screen TV
Hot springs

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
230 Yumoto Chaya, Ashigarashimo-gun, Hakone, Kanagawa, 250-0312
  • Tenzan Onsen
    ‪2 min drive‬
  • Hakone Open Air Museum
    ‪13 min drive‬
  • Hakone Kowakien Yunessun
    ‪14 min drive‬

Room options

View all photos for Japanese-style Room FA4

Minibar, in-room safe, desk, free WiFi

Japanese-style Room FA4

  • River view
  • 548 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese-style Room with River View TC3

Japanese-style Room with River View TC3 | Living area | Flat-screen TV

Japanese-style Room with River View TC3

  • River view
  • 548 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Japanese-style Room TA2

Minibar, in-room safe, desk, free WiFi

Japanese-style Room TA2

  • River view
  • 495 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese-style Room FA5

Minibar, in-room safe, desk, free WiFi

Japanese-style Room FA5

  • River view
  • 624 sq ft
  • Sleeps 5
  • 5 Twin Beds

Similar properties

Exterior

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1448)
$518 nightly
The price was $690
The price is $518 total
All taxes and fees included in total
Hakone Kowakien TEN-YU

About this property

Hoshino Resorts KAI Hakone

4-star ryokan in Yumoto
A restaurant, a 24-hour front desk, and a library are available at this smoke-free ryokan. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Additionally, a garden, gift shops/newsstands, and multilingual staff assistance are onsite.
Hoshino Resorts KAI Hakone offers 34 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

This Hakone ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include deep-tissue massages and massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Hoshino Resorts KAI Hakone features hot springs. The ryokan offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This hot springs ryokan also offers a library, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hoshino Resorts KAI Hakone is a smoke-free property.

A complimentary local cuisine breakfast is served each morning between 7:30 AM and 9:00 AM.
Hoshino Resorts KAI Hakone has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:00 AM
  • A restaurant

Things to do

  • Hot springs
  • Library

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • On a river

Spa

  • Deep-tissue massages
  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from September 1 2024 to August 12 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hoshino Resorts KAI Hakone Inn
Hoshino s KAI Hakone Inn
Hoshino Resorts KAI Hakone Ryokan
Hoshino Resorts KAI Hakone Hakone
Hoshino Resorts KAI Hakone Ryokan Hakone

Hoshino Resorts KAI Hakone Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 62 reviews
Rating 8 - Good. 9 out of 62 reviews
Rating 6 - Okay. 4 out of 62 reviews
Rating 4 - Poor. 2 out of 62 reviews
Rating 2 - Terrible. 2 out of 62 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service from wait staff at dinner and breakfast with gourmet transitional Japanese food. Onsen view was beautiful.
Stayed 1 night in Jun 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Cat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone!
Stayed 2 nights in Apr 2024

10/10 Excellent

YOAV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Koray

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed
Stayed 2 nights in Mar 2024

10/10 Excellent

Gavin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Traveled with family
rooms were best we stayed at by far quality beds
Stayed 2 nights in Dec 2023

10/10 Excellent

Pierluigi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place.
Stayed 1 night in Nov 2023

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences.
Stayed 1 night in Oct 2023

10/10 Excellent

Wendi W Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A memorable trip.

Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent staff and amenities available. Onset very good
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit , Excellent food, beautiful design
Stayed 1 night in Apr 2019

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and onsen was a real highlight. Food was delicious and out of this world - fantastic!!!
Stayed 2 nights in Apr 2019

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and tranquil!

Excellent Onsen and well worth the trip from Tokyo. Highly recommend!
Stayed 2 nights in Dec 2018

10/10 Excellent

Chen chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good staff and very relax
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was stunning with a great river view to fall asleep to. The futon actually ended up being more comfortable than the beds.
Stayed 1 night in Sep 2018

10/10 Excellent

elayboy, Arlington, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff! We were offered plum drink and hot towels at check in.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice welcome check in. Nice food and atmosphere. Nice staff. It would be nice if they have staff who speak English at the front desk 24 hours available.
Stayed 2 nights in Nov 2017

10/10 Excellent

julie l pulk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful ryokan. One of the best resort experiences you will have.
Stayed 2 nights in Jul 2017

10/10 Excellent

Soon Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermosas vistas

Ubicado en medio del bosque y cerca de un rio. El hotel es precioso aunque sus areas comunes necesitan un poco de renovación
Stayed 1 night in Jul 2024