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Hakone Kowakien TEN-YU

4.5 star property

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Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm) | In-room safe, blackout drapes, cribs/infant beds, free WiFi
In-room safe, blackout drapes, cribs/infant beds, free WiFi
Hot springs

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Parking included
$547
Nov 12 - Nov 13

Explore the area

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1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Place, Hakone Kowakien Yunessun
    ‪2 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬
  • Place, Lake Ashi
    ‪8 min drive‬

Room options

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(59 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.4 out of 10
Exceptional
(12 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(12 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(18 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.4 out of 10
Very good
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

  • Sleeps 4
  • 2 Large Twin Beds

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4.7 out of 5, Exceptional, 209 reviews
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About this property

Hakone Kowakien TEN-YU

4.5-star ryokan in Ninohira
A restaurant, a bar/lounge, and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with private hot tubs and safes. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU features hot springs and a sauna. The ryokan offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury ryokan also offers spa services, a terrace, and a vending machine. Onsite self parking is complimentary.

Hakone Kowakien TEN-YU is a smoke-free property.

Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Crib (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1353 out of 1640 reviews
Rating 8 - Good. 190 out of 1640 reviews
Rating 6 - Okay. 51 out of 1640 reviews
Rating 4 - Poor. 21 out of 1640 reviews
Rating 2 - Terrible. 25 out of 1640 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel offers great view and situated in a quiet environment. We enjoyed our stay and outdoor hot spring there. The only drawback is that it could be a bit crowded in the eating area (buffet) depending on when you go there.
Stayed 1 night in Jun 2025

8/10 Good

Lauren

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing, even with a small baby. The bed was hard but the room was nice over all.
Stayed 1 night in Jul 2025

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, relaxing views, well maintained, clean. The breakfast could be improved I can see they placed 70% of the same dinner food. Very few options for internationals.
Stayed 2 nights in Jul 2025

10/10 Excellent

Deepthi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience with Ten-yu. We spent a few hours in the attached water park and enjoyed the private onset in the balcony. Free ice cream, tea and snacks in lobby was an added bonus. No need to even pack a bag- clothes, night dresses and all toiletries were complimentary.
Stayed 1 night in Jul 2025

10/10 Excellent

angran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is all good
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

A unique lovely stay in Ten-YU in Hakone. Service at the front desk was excellent, welcomed and shown to our room. Complimentary sparkling wine and soft drinks in the early evening a special touch. We enjoyed the complimentary coffee and the evening buffet was great. A wide selection and the meal included a drink. My only small negatives was the breakfast buffet which had limited healthy western vegetarian options, the lack of anywhere to eat at lunch time/during the day and no gym or fitness options available e.g onsite yoga or gym etc. When the weather was raining lunch and fitness options such as a gym would have been appreciated. Our room was on a high floor with lovely views and was comfortable, a good size and clean. Overall a lovely, unique hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the onsen experience. We had never done it before and they had a “lesson” for onsen etiquette which was helpful. It was very clean and relaxing. It was nice to have a free ice cream every day after bathing at the onsen, and fun to walk around the property in our hotel robes. The only issue we had was 2 little kids running around and talking loudly in the onsen bath area which was disruptive, but not the hotel’s fault.
Stayed 2 nights in Jun 2025

6/10 Okay

London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, however if you’re planning to book it for romantic getaway, this is not the place. Hot springs pool is men and woman separately and nude which would be helpful to know prior to arrival maybe somewhere in the description of the hotel property or rules ,as well as whole property has only separate beds on the bedroom. Beautiful but not for couples .
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff. Buffet was excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Julia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shahrokh, SEATTLE

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful setting, spa, and food.
Stayed 2 nights in Jun 2025

10/10 Excellent

Claudio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll be back!
Stayed 1 night in Jul 2025

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible staff and a tranquil haven

This hotel is just stunning. I felt in a peaceful trance the whole time. The buffets are more traditional Japanese than catering to tourists and are delicious. The views are gorgeous. Gardens are beautiful. But the staff - the staff are incredible. Manager Moe Kitabyashi helped me for a long time transferring my lost luggage from osaka station to Tokyo. She was so patient and helpful and saved the day! Grateful. Go visit.
Stayed 1 night in Jul 2025

10/10 Excellent

Berenice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Stayed 1 night in Jul 2025

10/10 Excellent

Octavio, Ciudad de Mexico

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service is excellent. Rooms are very clean, comfortable, and spacious. And for the kids they offer free ice cream.
Stayed 2 nights in Jul 2025

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay and can not wait to go back.
Stayed 1 night in Jun 2025

6/10 Okay

SHARON

Traveled with family and small children
Liked: Cleanliness
I booked a room, stating 2 adults, 2 children, but when I arrived at the property I was informed I needed to pay for the 2 children with a separate fee. Unexpected, but not a big deal. However, the room was not equipped for 4 people. I had to call to get sheets for the futon bed, towels and slippers. Staff was very slow to check in- took a long time for unknown reasons. Not friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Mathieu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un petit bijou caché d’Hakone

Wow! Un peu cher, mais ça vaut le détour.
Stayed 2 nights in Jun 2025

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful, relaxing place to stay. The buffet was very delicious. The onsen was heaven. We had our own tub on the balcony that was a dream. The shuttle stops frequently and can take you quite far, and can get you connected to the trains. They have free coffee and ice cream that my kids were obsessed with. Connected to a nice market and a water park. Breathtaking views!
Stayed 1 night in Jun 2025

6/10 Okay

Zirou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some dirty spots in the room.. and hotel charged me rate for 2 people even though I showed up as 1. It was my mistake but it would be nice to put me in a nicer room given they went ahead charge 2 meals for 1 person. Amenities were not that impressive either. Won’t be coming back.
Stayed 1 night in Jun 2025

10/10 Excellent

Francisco Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está hermoso! Las habitaciones super amplias y limpias. El onsen privado es increíble despues de un día cansado, me quedaría ahí en cada visita a Hakone.
Stayed 1 night in Jun 2025

10/10 Excellent

Elaina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Onsen resort. The services and team were courteous and professional.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful getaway you never knew you needed.

This place was so peaceful. The private balcony onsen and sound of the rushing water below was the ultimate relaxing getaway. The dinner and breakfast buffets were simply delicious. There were so many options and the tempura was perfect. We loved wearing the provided yukata down to dinner. The staff was also very helpful annd friendly. Our only regret was that we only stayed one night. I wish we could have stayed longer. Hakone Kowakien Yunessun entrance is accessible through a corridor from the hotel and is the perfect relaxing getaway. This was our favorite place of our entire 17 day trip to Japan.
Stayed 1 night in Jun 2025

10/10 Excellent

CHENG

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for family. Public transportation which close to hotel and is convenient .
Stayed 3 nights in Jun 2025