Along with a restaurant, this smoke-free hotel has a bar/lounge and a sauna. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a garden, and a front-desk safe are onsite. Housekeeping is not available.
Hakone Hisui offers 8 air-conditioned accommodations with free minibar items and safes. This Hakone hotel provides complimentary wired and wireless Internet access. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. In-room massages and irons/ironing boards can be requested.
Recreational amenities at the hotel include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include facials and body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Hakone Hisui features hot springs and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary.
This hot springs hotel also offers a terrace, a vending machine, and karaoke. Complimentary covered self parking is available on site.
Hakone Hisui is a smoke-free property.
A complimentary local cuisine breakfast is served each morning between 7:30 AM and 10:00 AM.
ICHIYUU - This restaurant serves breakfast and dinner. Reservations are required.
Room service (during limited hours) is available.
Languages
English, Japanese
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Free covered self parking on site
Food and drink
Free local cuisine breakfast available daily 7:30 AM to 10:00 AM
A bar/lounge
A restaurant
Restaurants on site
ICHIYUU
Things to do
Hot springs
Karaoke
Sauna
Shopping
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Water dispenser
Guest services
No housekeeping service
Business services
Meeting rooms
Outdoors
Garden
In the mountains
Terrace
Spa
Facials
Hot springs
In-room massages
Public indoor mineral hot springs (onsen)
Public outdoor mineral hot springs (onsen)
Separate men/women areas in public bath
Yukata (Japanese robes)
Accessibility
No elevator
More
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathrobes
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided
Food and drink
Free bottled water
Free stocked minibar
Limited room service
More
Air conditioning
Heating
Iron/ironing board on request
Phone
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
Property is also known as
Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel
Hakone Hisui Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Verified traveler
Stayed 2 nights in May 2019
10/10 Excellent
Verified traveler
Apr 21, 2019
Verified traveler
Stayed 1 night in Apr 2019
8/10 Good
Verified traveler
Traveled with family
Apr 20, 2019
Liked: Cleanliness, staff & service
The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer.
This place was the highlight of not only our stay in Hakone, but visiting Japan in general. It was a zen oasis of peace and serenity, where every detail seemed carefully thought out to allow for maximum relaxation. Interior design blends traditional and modern, there is a lovely koi pond and garden adjacent to the dining area. We have only enjoyed breakfast, which was exquisite. The hot springs (onsen) and spa area is a must to enjoy as it is truly delightful to watch the stars and listen to nature sounds while soaking in. Also big kudos to the hotel staff for being very attentive and most helpful.
nice hotel and resorts,large room, luxury and comfort, great natural hot pool, tasty breakfast, also closed to bus station, will recommend to our friends
yong
Stayed 1 night in Apr 2018
8/10 Good
Verified traveler
Apr 16, 2018
Liked: Cleanliness, staff & service, room comfort
Incredibly relaxing experience!
It was a great experience even though the town seemed a bit dead. The room was great but they need a bit of an update. I also wished they had more food options for when there are no available options nearby.
Excellent service; beautiful and very serene surroundings. A nice gateaway place!!
Verified traveler
Stayed 1 night in Jan 2018
2/10 Terrible
Jonathan
Aug 24, 2017
Liked: Staff & service
Disliked: Room comfort
overpriced/underdelivered
we had a daughter and booked a room for 2 adults and 1 child. when we arrived in our room it was small and in a basement far, far away from reception (i.e. extra long walk). so we asked for a better/different room. that of course would be a significant upgrade fee so we were forced to pay it. the gym was even dingier.
It was such a beautiful property and everything was extremely well taken care of. The staff were so polite and even though some had trouble with English did everything they could to help. We had teppanyaki at the restaurant and tried the Japanese menu. The sashimi was the best I've ever had and the wagyu beef was incredible. Afterwards we went in the private onsen for a small fee and had such a relaxing experience. The water was like silk! Our suite was massive and the beds extremely comfortable. I hope if I ever return to Japan I will have a chance to experience this again.
From start till end, it was a very wonderful experience.
Staffs, especially Ms Asuka, was very attentive to details and our needs, even came into our room to explain what they had for room service in English as menu was written in Japanese.
Hotel managed to arrange for our heavy luggage to be delivered to our next hotel easily without any complaints.
The room was outstanding, very clean and spacious and comes with a balcony and a private onsen!
Hotel is just 5-10mins walk to a bustop which has a bus that goes to Odawara station.
Spectacular property with Japanese flair for minimalist design.
Food quality in hotel restaurant is mind-blowing!
Beautiful in-house onsen. Difficult communication in English, but the staff tries hard. Somewhat remote location - takes quite a bit of time to reach from Odawara or Hakone-Yumoto train stations, but worthwhile'
Hisui appears to be a new hotel and is in the middle of the Hakone area (although away from all the other Yomoto area hot spring hotels) and feels like a true resort. It has the local bus stop just 3 min away which runs often to tourist site areas.
The outdoor hot spring is very nice and clean and not very crowded.
Staff knew us by the name and were attentive to every little detail in welcoming us.
Would stay here if I stay in Hakone again.