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Krystal Urban Guadalajara

3.5 star property

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Photo gallery for Krystal Urban Guadalajara

Property entrance
Property entrance
Junior Suite, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk
Lobby sitting area
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
$107
includes taxes & fees
Sep 29 - Sep 30

Explore the area

View in a map
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL, 44130
  • Place, Minerva Roundabout
    ‪10 min walk‬
  • Place, US Consulate General Guadalajara
    ‪3 min drive‬
  • Place, Expo Guadalajara
    ‪4 min drive‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished, desk

Standard Double Room

9.0 out of 10
Wonderful
(83 reviews)
  • 279 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 2 Double Beds

8.6 out of 10
Excellent
(11 reviews)
  • 549 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, individually decorated, individually furnished, desk

Standard Room

9.0 out of 10
Wonderful
(53 reviews)
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Krystal Urban Guadalajara

3.5-star hotel in Zona Minerva
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center. Housekeeping is available on request.
Krystal Urban Guadalajara offers 140 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Krystal Urban Guadalajara has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Krystal Urban Guadalajara has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 305 for adults and MXN 218 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 305 for adults and MXN 218 for children
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara
Krystal Urban Hotel
Krystal Urban
Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara Guadalajara
Krystal Urban Guadalajara Hotel Guadalajara

Reviews

Krystal Urban Guadalajara Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1039 out of 1501 reviews
Rating 8 - Good. 273 out of 1501 reviews
Rating 6 - Okay. 113 out of 1501 reviews
Rating 4 - Poor. 36 out of 1501 reviews
Rating 2 - Terrible. 40 out of 1501 reviews

Reviews

8/10 Good

Sorna Kumari

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did feel the facilities included are not up to the mark for a 4 star hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Juan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very convenient location, however our room was not the best for our selection, it needs some updates and/or repairs in floor and bathroom and shower
Stayed 4 nights in Jun 2025

8/10 Good

Anilu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location safety and friendly service however kitchen after hours has horrible service.
Stayed 4 nights in Jun 2025

4/10 Poor

Dean

Disliked: Cleanliness, amenities, property conditions & facilities
The staff are not friendly, no smiles when you have questions at the reception. The lobby floors dirty, seats are have lots of stains, elevators are dirty, mezzanine is very smelly, hallways to my room are dirty and lots of stains. Restaurant staff are not friendly. The hotel has a Starbucks but hardly have anything, no cups, no soy milk and they literally told me to go to another Starbucks. I say this hotel overall 3 stars, maybe 2.
Stayed 5 nights in Jun 2025

10/10 Excellent

SUSANA YOCELYN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Rossaline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una placentera experiencia en este hotel. Los empleados clase A. Nos ofrecian agua sin costo. Muy atentos.
Stayed 2 nights in Jun 2025

10/10 Excellent

Federico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

jesus

Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2025

10/10 Excellent

guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

marcello

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay in guadalajara
Stayed 1 night in Jun 2025

8/10 Good

Juan Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Israel, Mesquite

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 recommend
Stayed 1 night in May 2025

10/10 Excellent

Evert Rodolfo

Stayed 1 night in May 2025

10/10 Excellent

Norma Pozos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Kristal offers clean, comfortable rooms, professional service, and a great location. The staff was friendly and efficient, and the overall atmosphere was welcoming. Highly recommended for both business and leisure stays.
Stayed 7 nights in May 2025

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very proffessional and courteous in addition to the precious, spacious and cleanliness.
Stayed 3 nights in May 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen cervicio
Stayed 1 night in May 2025

10/10 Excellent

Jesus

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i really enoyed our stay in this Hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Gerardo

Stayed 1 night in Apr 2025

10/10 Excellent

Miguel

Stayed 1 night in May 2025

6/10 Okay

Mauricio

Business traveler
Liked: Cleanliness, staff & service
Disappointing Pattern Despite a Great Location I’ve stayed at this hotel twice, and while I initially had a generally positive impression—thanks to its great location and overall comfort—both stays were disrupted in the exact same way, which unfortunately changes my overall recommendation. During my first visit, everything went smoothly until the last few nights, when a large group of teenagers arrived. They were yelling, playing with a ball in the hallways, and running through the corridors late at night. Resting became nearly impossible. I reported the issue to the front desk, but nothing was done to address the situation. Despite this, I decided to give the hotel another try, thinking it was just a one-time inconvenience. Unfortunately, the same thing happened again. During my second stay, another large group—apparently a youth soccer team—checked in (at least two buses), and once again the noise levels were completely disruptive. The exact same scenario unfolded: loud noise, running in the hallways, and no resolution from hotel staff. At this point, it seems this is not a one-off issue but a recurring pattern, likely due to the hotel regularly hosting youth sports teams. If you’re looking for a place to truly rest, this may not be the right choice. It’s disappointing to write this, because I genuinely liked the hotel and its location. But I wish someone had warned me—so I’m writing this in case it helps future guests set expectations.
Stayed 2 nights in Apr 2025

10/10 Excellent

RICARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff, clean room, plenty of tasty food choices nearby.
Stayed 4 nights in Apr 2025

10/10 Excellent

Loida, Marysville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , nice clean , comfortable rooms, great food options, close to interesting places.
Stayed 3 nights in Apr 2025

10/10 Excellent

Raul, Cancun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025