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Tru By Hilton Gaylord, MI

2.5 star property

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Photo gallery for Tru By Hilton Gaylord, MI

Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • 24/7 front desk
  • Air conditioning
$86
includes taxes & fees
Nov 24 - Nov 25

Explore the area

View in a map
1048 WEST MAIN STREET, Gaylord, MI, 49735
  • Place, Bavarian Falls Park
    ‪18 min walk‬
  • Place, Gaylord Discovery Center
    ‪2 min drive‬
  • Place, Otsego County Sportsplex
    ‪2 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

8.8 out of 10
Excellent
(54 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Bathroom | Hair dryer, towels, soap, shampoo

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Bathroom shower

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower) | Bathroom shower

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Comfort Inn & Suites Gaylord
  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, 650 reviews
Comfort Inn & Suites Gaylord

About this property

Tru By Hilton Gaylord, MI

Gaylord hotel with indoor pool
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area. Weekly housekeeping is available.
Tru By Hilton Gaylord, MI offers 92 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tru By Hilton Gaylord, MI features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and coworking spaces. This business-friendly hotel also offers coffee/tea in a common area, a convenience store, and a front-desk safe. Complimentary self parking is available on site.

Tru By Hilton Gaylord, MI is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU BY Hilton Gaylord
Tru By Hilton Gaylord, MI Hotel
Tru By Hilton Gaylord, MI GAYLORD
Tru By Hilton Gaylord, MI Hotel GAYLORD

Tru By Hilton Gaylord, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 495 reviews
Rating 8 - Good. 97 out of 495 reviews
Rating 6 - Okay. 53 out of 495 reviews
Rating 4 - Poor. 16 out of 495 reviews
Rating 2 - Terrible. 19 out of 495 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, although there was a weird smell in the hallways. The breakfast was a little disappointing as there was not a lot of options and pancake machine was not working. Loved the friendly staff!
Stayed 1 night in Jul 2025

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, amenities
Check in lady was very helpful, she took the time to see if we could check in early, very helpful for us. We enjoyed our stay issue we noticed was the back park lot was filled with bad potholes.
Stayed 1 night in Jul 2025

10/10 Excellent

Reju

Liked: Cleanliness, staff & service, property conditions & facilities
Right by the highway, easy to get in and out. Alot of dining options in the area.. Rooms, Bathroom, and Breakfast is nice. Only negative is the floors in the room needs to be clean. My socks quickly was covered in pet hairs hours checking in. Will come back whenever I travel up north though
Stayed 2 nights in Jul 2025

8/10 Good

Kedra

Stayed 1 night in Jun 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Benjamin

Stayed 3 nights in Jul 2025

10/10 Excellent

Carol

Stayed 1 night in Jul 2025

8/10 Good

Tenile

Traveled with family
Liked: Cleanliness, property conditions & facilities
The overall property was good, rooms were spacious. The disappointing factor was the breakfast, not very many options.
Stayed 1 night in Jul 2025

4/10 Poor

Daniela

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked this hotel to attend a wedding in the area. Knowing we would be tight on time for the wedding, I asked ahead of time if we could push the check-in time ahead. They told me that I could try calling day of to see if there is any rooms available. Day of, I called three times before I got someone to pick up. I asked her if I could check-in early she said she could only check in-person. We head over in-person and she said "No there are no rooms" deadpanned with no apology. We explained our situation, how we needed to get ready for the wedding if there is anywhere we can change and shower even if it isn't our final hotel room. She rolls her eyes and says "Well, you should've booked a room last night...". I have never been talked to before with so much disrespect before at a hotel, so certainly this is a first. We ended up booking a motel nearby just to shower in. When it finally came to check-in (mind you check-in is at 3PM) at 3:45PM, she says "No there are still no rooms available." I am confused!? I paid for this hotel and almost one hour after check-in they don't have my room ready. I ask if there is anything else I can get, she replies saying they're all booked out. So I couldn't even get my room until after the wedding at almost 1AM. Overall, I would go to another hotel. Place is clean but if you are inconvenienced at all they will do nothing to make up for it and they don't seem to care about your satisfaction.
Stayed 1 night in Jul 2025

10/10 Excellent

Dodie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and the staff was friendly. I was able to log into my Netflix account and they had port to charge my devices. The breakfast was food too!
Stayed 2 nights in Jul 2025

8/10 Good

Robert

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Ample parking, well lit and multiple entry points. Easy access to highway. Pet friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

MATTHEW, Murrieta

Stayed 3 nights in Jun 2025

6/10 Okay

Claudia

Liked: Staff & service
Stayed 2 nights in Jun 2025

8/10 Good

Vickie

Stayed 1 night in Jul 2025

8/10 Good

Venkata Raviteja

Stayed 1 night in Jun 2025

10/10 Excellent

Jordan

Liked: Cleanliness, property conditions & facilities
Convenient location off the highway , nice simple, clean rooms. Guest service was very kind, quick, easy continental breakfast included
Stayed 1 night in Jul 2025

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the 12pm checkout The room was clean and quiet
Stayed 1 night in Jul 2025

10/10 Excellent

Pam

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. We came from the UP and stopped in Gaylord for a couple nights. Heading to Interlochen for a couple of weeks. Our room was super clean and very comfortable. In our travels we tend to stay at the Hilton (pet friendly) Haven't had a bad experience yet.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy, location was not too far from attractions and it was a great price
Stayed 3 nights in Jul 2025

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

samantha

Stayed 2 nights in Jun 2025

6/10 Okay

Sheryl

Stayed 2 nights in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025