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Radisson Hotel Grand Rapids Riverfront

3.0 star property

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Terrace/patio
Room, 1 King Bed with Sofa bed, Non Smoking, River View | Premium bedding, down comforters, desk, blackout drapes
Indoor pool
Lobby
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Laundry
  • Parking included
  • Gym
  • Air conditioning
  • 24/7 front desk
$124
includes taxes & fees
Sep 17 - Sep 18

Explore the area

View in a map
270 Ann Street NW, Grand Rapids, MI, 49504
  • DeVos Performance Hall
    ‪3 min drive‬
  • Van Andel Arena
    ‪3 min drive‬
  • John Ball Zoo
    ‪4 min drive‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, desk, blackout drapes

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, River View

Room, 1 King Bed with Sofa bed, Non Smoking, River View | Premium bedding, down comforters, desk, blackout drapes

Room, 1 King Bed with Sofa bed, Non Smoking, River View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, desk, blackout drapes

Business Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking, River View

Room, 2 Queen Beds, Non Smoking, River View | Premium bedding, down comforters, desk, blackout drapes

Room, 2 Queen Beds, Non Smoking, River View

  • Sleeps 4
  • 2 Queen Beds

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About this property

Radisson Hotel Grand Rapids Riverfront

3-star hotel in West Grand
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Radisson Hotel Grand Rapids Riverfront offers 162 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool or hot tub.

Radisson Hotel Grand Rapids Riverfront features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business amenities at this 3-star property consist of a 24-hour business center, meeting rooms, and coworking spaces. Event facilities measuring 3200 square feet (297 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary self parking is available on site.

Radisson Hotel Grand Rapids Riverfront is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,200 square feet of space)
  • Coworking space
  • Meeting room

Outdoors

  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (57 inch wide door)
  • Handrails in stairways (50 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

Property is also known as

Grand Rapids Riverfront Hotel
Hotel Riverfront
Riverfront Grand Rapids
Riverfront Hotel
Grand River Hotel Grand Rapids

Radisson Hotel Grand Rapids Riverfront Reviews

Reviews

6.2
Rating 10 - Excellent. 231 out of 1012 reviews
Rating 8 - Good. 184 out of 1012 reviews
Rating 6 - Okay. 233 out of 1012 reviews
Rating 4 - Poor. 176 out of 1012 reviews
Rating 2 - Terrible. 188 out of 1012 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

jeffrey

Internet was down on June 13, 2025 so they could not check me it at 4:15 pm. I came back after concert at 11:15, same problem. They said they would issue refund, but have not. Tried calling Saturday and today, but nobody cared to answer. Worst customer service I have ever experienced from a Radisson
Stayed 1 night in Jun 2025

8/10 Good

Tommy

Stayed 1 night in Jun 2025

2/10 Terrible

Julie

Couldn't check in - Internet Down

We were not able to check in because the internet was down. We decided to cancel our stay.
People waiting for hours to check in. No back up manual check in available.
Outdoor area was not like the hotel's pictures.
Stayed 1 night in Jun 2025

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we got there around 7:30 pm on Friday, 6/13, the hotel itself seemed pretty nice, the staff seemed very friendly, but they had a sign out front saying delay check in because they had no internet. They actually still checked us in by looking at our booking confirmation on my phone, and selecting a room based off that and wrote out name, and room number on a sheet of paper. When we went to go to our room which happened to be on the 5th floor, the elevators sounded like they were going to breakdown, but it still seemed nice, the room was clean etc. We brought a small bag cooler with some drinks for while we are in the room since we were there from Friday - Sunday but the frig did not work at all and during the night there was a lamp that kept flashing out of no where like it was taking photos of us. Saturday morning, I went down to the front desk to let them know about the lamp and frig. The lady said their internet is down and she wrote my name, phone number and room number. Said people was checking out and she can move us rooms once a room id cleaned and would call us once it was cleaned. Needless to say we never got a call, and she asked us to unplug the lamp and put it in the hall for cleaning. That evening, I went down to grab something COLD to drink from their little store and lets just say the lobby was packed with people trying to check in, there was NO one to be found and their camera for the store was pointing to the ceiling. upon check out system still down.
Stayed 2 nights in Jun 2025

2/10 Terrible

William

The check in system was not working
Stayed 1 night in Jun 2025

2/10 Terrible

Karen

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Arrived late in the evening, called motel and let them know, receptionist said it was fine took our names to verify our reservation, when we arrived we were told no rooms left so we were unable to check in, we had no where to go as everthing in the area was fully booked, my daughter slept in the vehicle, my sister and myself put 2 chairs together in lobby and slept on them, my son slept on the floor and the other 2 stayed awake all night in chairs, the second night I was given a room that was not cleaned there was garbage in the baskets, bed unmade, no clean linens in bathroom they were all lying on the bathroom floor, went back down to lobby to request another room and no one was around, nor did they answer the bell, after waiting for a bit with no service I had no other choice but to stay in the room assigned, upon checking out i told the reception that my room wasnt cleaned from the previous night and that i came back down to lobby to get another 1 but no one was around her reply was "he left" the best way I can discribe my stay was a total disaster
Stayed 2 nights in Jun 2025

6/10 Okay

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Reeyce

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower wouldn’t drain, along with the bathroom sink. The tables were dirty. Shower head also sprayed water out of the side onto the floor. I should NOT have to pay to stay in a room and end up cleaning it myself. The front desk wouldn’t answer any calls I made to tell them about the issues either. I went downstairs to talk to someone and the line was 15-20 people long so I wasn’t able to tell them there either.
Stayed 2 nights in Jun 2025

2/10 Terrible

Shawna

Stayed 1 night in Jun 2025

2/10 Terrible

Kari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Britney

Liked: Room comfort
Disliked: Property conditions & facilities
There was a $50 room fee per room that was due at check in that I didn't know about. They tried to give my room and my brother's room to multiple other people. The only good part was the pool.
Stayed 2 nights in Jun 2025

2/10 Terrible

Amanda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked our stay 3 months in advance - we came to town for the John Ball Zoo Lantern Festival. Got reminder emails days prior for last chance at cancelling, then another for confirmation. Nothing about any issues prior to our arrival. Arrived to check in and there was a line of patrons at the desk and no staff in sight but a sign on the desk that said “check-in delayed until 7:30p”. One of the guests in the line informed us they had been trying to check in for 2 days and had to stay at an alternate hotel the previous night. We went to dinner to kill some time and returned after 7:30 and successfully checked in however they had to use an alternate system because their system was still down - they hand wrote our card information and assured us they were storing it in a safe until they could run the card for payment. The room itself was not in the best shape - stains on the bathroom ceiling and toilet seat, hair on the bedding and a toe or fingernail clipping on the floor. Felt like I couldn’t walk barefoot. Did not want to use the shower. Looked up reviews which caused us to spend the night worried about bed bugs (luckily saw no signs of any and did not have any bites but still not a great way to sleep). Also got a “riverfront” room which hardly had a view of the river. Other guests we encountered shared worse experiences - getting locked out of their rooms, having to find an alternate stay. It was honestly pure chaos. Really hoping we don’t get charged for our room at all.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Not great

When we got there the systems were down and they were doing everything by hand. I understand that isn’t their fault but they were disorganized and weren’t even keeping track of the rooms they assigned. The attitude of one of the works was bad although I understand the situation, it is still a hospitality position. They also asked me to come back down to check in, which I did 3 times and still wasn’t able to. Someone was rarely at the front desk and the system was down for much longer than it should have been. I paid a lot of money for a room that had a terrible view as well. Not worth the price, do not recommend staying here. I won’t be returning.
Stayed 1 night in Jun 2025

6/10 Okay

Annette

While the remodeling was nice, the ice machine was out of order til Friday afternoon. We had to buy ice for 3 days of our stay. The restaurant has been closed for a while. Heard lots of people complaining about their check in process and rooms not being ready at 7 pm. When we checked out Saturday morning, the internet was out
Stayed 3 nights in Jun 2025

2/10 Terrible

Krystine

Many problems with check in, no hot water, whole property is run down and needs refreshed
Stayed 1 night in Jun 2025

2/10 Terrible

J

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice room but bathroom sink overflowing
Stayed 1 night in Jun 2025

2/10 Terrible

Laura

Stayed 1 night in Jun 2025

2/10 Terrible

Taylor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t get checked into our room for 7 hours, so had to drive multiple hours home
Stayed 1 night in Jun 2025

2/10 Terrible

Justin

Traveled with family and small children, Business traveler, Traveled with family
This place is dirty, smells and we found bugs in the pullout couch my 5 year was going to sleep in. Not recommended hotel.
Stayed 1 night in Jun 2025

2/10 Terrible

Megan

Stayed 1 night in Jun 2025

8/10 Good

Kay

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I thought it was a very nice hotel. They're doing some construction, but other than that st's nice, it's got an indoor pool. The room was very clean
Stayed 1 night in Jun 2025

8/10 Good

Jenelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Close to downtown.
Stayed 1 night in Jun 2025

2/10 Terrible

Kayanne

Disliked: Staff & service
We did not stay. Hotel manager was rude and repeatedly escalated a stressful situation after we were given an occupied room. Hotels.com customer service was excellent
Stayed 1 night in Jun 2025

4/10 Poor

Karley

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2025