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Holiday Inn Grand Rapids Downtown by IHG

3.0 star property

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Property amenity
Exterior
Exterior
Standard Room, 2 Queen Beds, City View | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
310 Pearl Street NW, Grand Rapids, MI, 49504
  • DeVos Performance Hall
    ‪5 min walk‬
  • DeVos Place Convention Center
    ‪8 min walk‬
  • Van Andel Arena
    ‪8 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 282 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 435 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Premium Room, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 282 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 286 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 286 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

8.0 out of 10
Very good
(1 review)
  • 435 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Premium Room, 1 King Bed, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 435 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

Standard Room, 1 Queen Bed, Roll-in Shower (Communications) | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

9.2 out of 10
Wonderful
(5 reviews)
  • 286 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications) | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

9.0 out of 10
Wonderful
(14 reviews)
  • 286 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(57 reviews)
  • 286 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(26 reviews)
  • 286 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Standard Room, 2 Queen Beds, City View | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, City View

9.8 out of 10
Exceptional
(14 reviews)
  • 286 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Mid Floor)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed (Mid Floor)

9.8 out of 10
Exceptional
(7 reviews)
  • 286 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Grand Rapids Downtown by IHG

3-star hotel in John Ball Park
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a hot tub, and conference space. Housekeeping is available on request.
Holiday Inn Grand Rapids Downtown by IHG offers 175 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Holiday Inn Grand Rapids Downtown by IHG provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 1263 square feet (117 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

Holiday Inn Grand Rapids Downtown by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekdays.
Burger Theory​ - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 24 for adults and USD 3.89 to 3.89 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Burger Theory​

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Personal motorized watercraft
  • Shopping

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,263 square feet of conference space
  • 3 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • First-run movies
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 24.00 for adults, and USD 3.89 to 3.89 for children
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Rapids Downtown Holiday Inn
Holiday Inn Grand Rapids Downtown
Holiday Inn Hotel Grand Rapids Downtown
Holiday Inn Grand Rapids Downtown Hotel
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Hotel Holiday Inn Grand Rapids Downtown Grand Rapids
Grand Rapids Holiday Inn Grand Rapids Downtown Hotel
Hotel Holiday Inn Grand Rapids Downtown
Holiday Inn Grand Rapids Downtown Grand Rapids
Holiday Inn Hotel
Holiday Inn
Holiday Grand Rapids Downtown

Holiday Inn Grand Rapids Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1001 reviews
Rating 8 - Good. 198 out of 1001 reviews
Rating 6 - Okay. 59 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JANET

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was short walk to town and shuttle to theater
Stayed 1 night in Apr 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. Every member of staff was friendly and helpful. The opportunity to take a shuttle to my concert was an extra perk. The hotel lobby and my room were cheerful and welcoming. I enjoyed my stay there very much.
Stayed 1 night in Apr 2025

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Johnny

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort

Ying/Yang

The welcome to the hotel was great! I wish I knew her name, but she had Blonde hair with glasses I believe. I am not sure if that narrows it down or not. Haha but very professional. The only bad thing I would have to say is the smell of the room once you enter, to be frank it was of “feet” which I am sure is from the carpet itself. They should be thoroughly cleaned or replaced with tile or plank wood. Other than that a wonderful stay!
Stayed 2 nights in Mar 2025

6/10 Okay

Shawn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Stay was ok, early check out not recommended

The hotel was clean and everything was great until i was told that when i checked out early I was unable to receive a refund for the last night of my stay. The manager said he would give me my refund but i would have to request through hotels.com there were 2 witnesses (an employee and my son), yet when Hotels.com called the hotel, they refused, and hotels.com customer service did little to help get my money back
Stayed 2 nights in Mar 2025

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the free shuttle transportation and the free parking. The rooms were clean and I had a great stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great downtown stay

Amazing stay. The hotel was amazing. Bed was comfy. Everything was clean and updated. Loved staying here.
Stayed 1 night in Dec 2024

10/10 Excellent

Courtney

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Raychelle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great; staff was friendly and helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Crystals

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud, it’s about 50yds from the freeway which is elevated in this area
Stayed 1 night in Mar 2025

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give Shaine a Raise!

The check in process was absolutely delightful. The front desk staff were friendly and knowledgable and gave great recommendations for things around town. Everything was clean and comfortable.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getaway

Good getaway one night trip. Shuttle around the area was wonderful! Bedding was comfy. Clean hotel. Walls were very thin. Could hear hallway & expressway easily.
Stayed 1 night in Mar 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Restaurant was great!
Stayed 1 night in Mar 2025

10/10 Excellent

Gina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Darcy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Mar 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle service was amazing! Brandon who helped us get checked in at the front desk made our stay much more enjoyable too!
Stayed 1 night in Mar 2025

10/10 Excellent

Danielle

Stayed 1 night in Mar 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, comfortable.
Stayed 1 night in Mar 2025

8/10 Good

Garan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Macie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Travis

Liked: Staff & service, property conditions & facilities, room comfort
The quality you expect.
Stayed 1 night in Feb 2025